The hospitality industry has grappled with the issue of unfilled vacancies for years. Despite the recent global recession, the industry is standing on what David Fairhurst, chief people officer at McDonald’s Europe, calls the ‘workforce cliff.’
In a recent Financial Times article, Fairhurst acknowledged that McDonald’s is experiencing the problems of a shrinking hospitality workforce with too few young and older workers.
Peter Ducker, Chief Executive of the Institute of Hospitality, the industry’s professional body for global hospitality managers and aspiring managers, examines Fairhurst’s concerns and explores the further threat of a shrinking European workforce, which could leave hospitality businesses struggling to provide services in a growth industry.
Will a lack of staff derail the powerful hospitality engine? And who’s to blame for the problem? The employers? The young people? The older candidates?
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