The ‘Workforce Cliff’: Are Hospitality Businesses About to Fall Over?

As vacancies go unfilled, are hospitality businesses headed for the workforce cliff?
As vacancies go unfilled, are hospitality businesses on the edge?

The hospitality industry has grappled with the issue of unfilled vacancies for years. Despite the recent global recession, the industry is standing on what David Fairhurst, chief people officer at McDonald’s Europe, calls the ‘workforce cliff.’

In a recent Financial Times article, Fairhurst acknowledged that McDonald’s is experiencing the problems of a shrinking hospitality workforce with too few young and older workers.

Peter Ducker, Chief Executive of the Institute of Hospitality, the industry’s professional body for global hospitality managers and aspiring managers, examines Fairhurst’s concerns and explores the further threat of a shrinking European workforce, which could leave hospitality businesses struggling to provide services in a growth industry.

Will a lack of staff derail the powerful hospitality engine? And who’s to blame for the problem? The employers? The young people? The older candidates?

To find read more about this complex issue, click HERE.


Author: Institute of Hospitality

Established in 1938, the Institute is the international professional membership body for managers and aspiring managers who work or study in the hospitality, leisure and tourism industries. We help more than 10,000 hospitality professionals in 100 countries grow their knowledge, professional profile and expertise offering a wide range of high quality membership services such as targeted and regular industry networking events, hospitality qualifications and extensive online quality resources such as free management guides, Hospitality magazine, webinars, ebooks and ejournals. To learn more about our many member benefits, view our website or email