Service Excellence at Buckingham Palace

Deputy Master of the Royal Household Edward Griffiths CVO FIH will be talking about ‘Service Excellence in the Royal Household’ at the forthcoming 3rd Annual Skills for Service Conference in Sheffield – and what a fascinating presentation it will be! Have you ever wondered how flawless service is provided to the Royal family and the household? Edward will share his insights about the service that occurs behind the palaces’ doors – although he won’t be sharing any ‘family’ secrets as discretion is paramount in his role – as it is in all hospitality roles.

Edward Griffiths joined the Royal Household in 2001 as Deputy Master, and is responsible for all Hospitality and Internal Operations, within the Occupied Palaces (Buckingham Palace, Windsor Castle, Palace of Holyroodhouse and St James’s Palace) and the private houses at Balmoral and Sandringham. Edward will discuss:

* An insight into “excellence in service” within the Royal Household
* Logistics and organising of state banquets and other grand occasions
* Staff training and recruitment
* Standards of service, personal appearance, manners, table presentation etc.

Book your attendance at the event which takes place on the 9th and 10th of July, 2014 at Sheffield City College, Sheffield. See:


Author: Institute of Hospitality

Established in 1938, the Institute is the international professional membership body for managers and aspiring managers who work or study in the hospitality, leisure and tourism industries. We help more than 10,000 hospitality professionals in 100 countries grow their knowledge, professional profile and expertise offering a wide range of high quality membership services such as targeted and regular industry networking events, hospitality qualifications and extensive online quality resources such as free management guides, Hospitality magazine, webinars, ebooks and ejournals. To learn more about our many member benefits, view our website or email