Older workers can be the answer to hospitality vacancies: get our FREE report

Older workers can bring experience and great customer care skills to your workplace
Older workers can bring experience and great customer care skills to your workplace

If your hospitality business struggles to retain workers or fill vacancies, there could be further struggles ahead. By 2020 almost 1/3 of the UK workforce will be over the age of 50. A FREE report by the Institute of Hospitality can help you prepare.

Consider the following facts which will affect hospitality businesses:

  • There will be a significant decline in the number of younger workers – the traditional age cohort recruited in the Hospitality sector
  • There will be a decline in the number of workers aged 35-44 – the main ‘management’ cohort in hospitality
  • There will be a large increase in the number of 50+ year olds – both as potential customers (‘grey’ market) and employees for the Hospitality sector.
  • Labour shortages in younger age groups could be exacerbated by immigration restrictions which may limit access to labour in key sectors, e.g. chefs in Indian/Chinese/Thai restaurants, and increased competition for ‘young’ European labour as the sector expands internationally.
2010 Age Sector Breakdown show the heavy - and unsustainable - industry reliance on younger workers
2010 Age Sector Breakdown shows an unsustainable industry reliance on younger workers

The Institute’s involvement in the Extending Working Lives project following the repeal of the mandatory default retirement age in 2011 resulted in an insightful report called “The case for recruiting and retaining older workers: a business imperative for the Hospitality sector“. The report details why – and more importantly – how hospitality businesses can effectively recruit, train and employ older workers, including those over the age of 65.

If you would like to obtain a FREE copy of this report, email: library@instituteofhospitality.org and ask for the FREE EWL report.



Author: Institute of Hospitality

Established in 1938, the Institute is the international professional membership body for managers and aspiring managers who work or study in the hospitality, leisure and tourism industries. We help more than 10,000 hospitality professionals in 100 countries grow their knowledge, professional profile and expertise offering a wide range of high quality membership services such as targeted and regular industry networking events, hospitality qualifications and extensive online quality resources such as free management guides, Hospitality magazine, webinars, ebooks and ejournals. To learn more about our many member benefits, view our website or email membership@instituteofhospitality.org