English Lakes Future Leaders take Institute’s Level 4 Diploma at Kendal College


English Lakes Hotels Resorts & Venues has joined forces with Kendal College to deliver the Institute’s Level 4 Advanced Diploma in Hospitality Management, our modular qualification which we have tailored specifically for the group.

Candidates selected from across the group’s hotel venues in Cumbria and Lancashire are undertaking the qualification, which allows them to study various modules.

These range from venue and destination promotion, multi-site hotel management, and purchasing trends, through to recruitment and retention of staff, conflict resolution, and legal and financial issues within the industry.

English Lakes Hotels Resorts & Venues managing director Simon Berry says: “The hospitality management training programme is another mechanism for us to help our staff go that extra mile for both our guests and each other.  We are always seeking to make additional service improvements and this leadership programme is an important investment in helping our staff grow into future management roles.”

With a combination of dedicated training and on the job learning, coaching, and self-managed study, English Lakes Hotels Resorts & Venues is supporting each participant with a company mentor, whilst Kendal College provides a staff member to regularly visit each student in the workplace.

Suzanne Horner from Kendal College says: “What makes this programme unique is the opportunity for the students to tap into the experience and knowledge from the senior management team, and be exposed to leading professionals within the business

“They benefit from gaining a wider understanding of the attributes required to be a hospitality leader, as well as the key aspects of the business.  When they graduate in the autumn of 2017, the course will have boosted their skills, knowledge, experience, confidence and ultimately their future ability to play a leadership role in the hospitality industry.”

The Institute of Hospitality and Kendal College have been working together for more than 25 years, training our next generations of hospitality managers across a range of sectors.

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Author: Institute of Hospitality

Established in 1938, the Institute is the international professional membership body for managers and aspiring managers who work or study in the hospitality, leisure and tourism industries. We help more than 10,000 hospitality professionals in 100 countries grow their knowledge, professional profile and expertise offering a wide range of high quality membership services such as targeted and regular industry networking events, hospitality qualifications and extensive online quality resources such as free management guides, Hospitality magazine, webinars, ebooks and ejournals. To learn more about our many member benefits, view our website or email membership@instituteofhospitality.org