Institute of Hospitality acquires Academy of Food & Wine Service and Hospitality & Leisure Manpower

The Institute of Hospitality has made two important acquisitions: The Academy of Food & Wine Service and Hospitality & Leisure Manpower.

 The Institute’s chief executive Peter Ducker FIH explains how these businesses will fit into the Institute’s strategic plans regarding customer service and productivity.

“For 30 years the Academy of Food & Wine Service has provided training programmes, offering a pathway to management for those working in front-of-house service. It has run some important industry competitions and provided support to its members as the professional body for front-of-house food & beverage service.”

“Given our increased focus on training and the development of our own online training using the Upskill People platform, this acquisition gives us a tremendous wealth of training material which will be of tremendous value to the industry, both in the UK and overseas.”

Hospitality and Leisure Manpower (HALM) is a national training, research and consulting group, founded and managed by David Battersby OBE FIH, a former president of the Institute of Hospitality and co-founder of the Gold Service Scholarship. HALM has developed algorithms to benchmark productivity in hospitality.

In 2001, with the British Hospitality Association, Battersby launched the ‘Profit Through Productivity’ programme with backing from the Government and key trade associations. ‘Profit Through Productivity’ provided regional workshops across the UK to help businesses increase their profits and efficiency.

Ducker adds: “Given the pressures of wage inflation and the concerns associated with recruiting and retaining talent, this acquisition will enable us to help members identify opportunities within their businesses, and will also give us a service of value to the industry at large, worldwide.”

Institute chairman Stephen Kyjak-Lane FIH MI comments:

“In 2018 the Institute celebrates its 80th anniversary. These strategic acquisitions, combined with advances the Institute is making on a number of fronts demonstrate clearly that we are as important and relevant to the industry today as ever. Over the coming months you will see these two organisations re-emerge, delivering valuable support to our great industry.”

 The two organisations were previously owned by the British Institute of Innkeeping.


Take part in the Institute of Hospitality Brexit survey


It is almost six months since the EU referendum result. The most evident impact so far has been the pound sterling devaluation. A weakened currency boosted leisure visits to the UK with an influx of visitors in July and August.

On the other hand, the pound devaluation has made international travel more expensive for UK residents. This has impacted countries in Europe that rely on arrivals from the UK, particularly Spain and Ireland.

What is your experience? Has it affected your costs and your retention and recruitment of staff? Please take a few minutes to complete our survey on the impact that Brexit has had on you and your business so far.

We know how busy you are, so this survey is very short and it is confidential. The results will be aggregated and reported on our website and in our magazine. Your participation is much appreciated.

Please complete our quick survey by clicking here.

The Institute helps shape ‘The Future of Hospitality’

The Institute was delighted to contribute to a major news supplement ‘The Future of Hospitality’ distributed with The Times on 22 September.

The supplement includes extensive quotes from our chief executive Peter Ducker FIH and exclusive data and research from our publication Spotlight on Hospitality 2016.

Among a series of thought-provoking articles on modern dining trends, Brexit, Airbnb, data analysis, technology and corporate hospitality, Ducker highlights how hospitality is deeply woven into the very fabric of our society and how organisational culture and better work/life balance can increase staff retention.

The supplement quotes our Spotlight on Hospitality 2016 report which says that while about 30% of hospitality employers have policies in place to support work/life balance, the increase in staff retention form these companies is about 80% higher than those who do not.

In an article on Brexit, Ducker puts the current situation in context and suggests that with the right long-term approach, the downsides of Brexit may be avoided altogether

“We know about our staff shortages and hear from friends and relatives that the thought of a graduate debt of £40,000 is putting some young people off taking the university route. We also know that the impending Apprentice Levy is exercising the thoughts and training strategies of many businesses, and the rationale behind apprentice programmes is now more compelling.”

Download a PDF of ‘The Future of Hospitality’

Institute Announces New Webinar Season

The Institute of Hospitality launches its new season of webinars with an American perspective on ‘Brexit’s silver lining’. 

For American visitors to the UK, prices are now 30% lower than two years ago thanks to the sharp drop in sterling triggered by the EU referendum result.  In the coming months, there are strong signs that the UK is set to enjoy record-beating levels of inbound tourism. How can operators capitalise on this boom?

Peter Ducker, chief executive, Institute of Hospitality, says: “American tourists have always been our biggest spenders. Now that they will be arriving in greater numbers, there is no better time to fine-tune our customer service skills in order to wow guests and keep them coming back.  We are delighted to kick-start our webinar season with Simon Hudson, a distinguished hospitality expert from the University of South Carolina, who will deliver his unique insights into what American tourists are looking for.”

Institute of Hospitality webinars give busy hospitality professionals a full briefing on a current operational topic in 30-40 minutes. You can also ask questions and receive follow-up materials. Full programme below.

Institute of Hospitality Webinars Autumn 2016

6 September
Capitalising on Brexit’s Silver Lining
The whys and hows of training employees to wow American tourists in order to secure long-term lucrative loyalty
Dr Simon Hudson, College of Hospitality, Retail and Sport Management, University of South Carolina

20 September
We have data but how can we use it?
On average a hotel receives data from more than 12 systems everyday. Get some great tips on how to use this data while still remaining a hotelier and focusing on taking care of guests
Janel Clark, head of consultancy and education, Snapshot

4 October
Make the OTAs work for you
Learn how to embrace the role of OTAS, reduce the commission you pay, adopt an OTA strategy where you are in control and invest wisely in your hotel website
Andrew Plant, digital marketing manager, Journey

18 October
Food Allergens and Customer Excellence
The Food Allergen HACCP and due diligence framework not only helps protect your business but also appeals to a critically wary customer base, who above all want transparency and deserve service excellence like any other customer.
Julian Edwards MIH, director, Allergen Accreditation

1 November
Addressing the risk of human trafficking
The nature and necessities of human trafficking place hotel businesses in a high level of exposure. Identify the vulnerabilities in your business and discover what you can do to prevent, mitigate or eliminate the risk of human trafficking in your business.
Professor Angela Roper FIH, University of West London, and Dr Maureen Brookes, Oxford Brookes University

15 November
The effect of Brexit on employment and immigration rights
What’s the position now and what might change? What are the lessons from the Byron Hamburgers furore this summer? Find out how businesses can get ahead of potential changes.
Jonathan Gray, hospitality, tourism and leisure partner, Pitmans LLP

Peter Ducker FIH comments on employing workers legally

The recent news about the UK government detaining some employees of a popular burger chain for suspected illegal employment has caused a furore both within and outside the industry.

Peter Ducker FIH comments on employing people legally in the UK
Peter Ducker FIH comments on employing people legally in the UK

Peter Ducker FIH, chief executive of the Institute of Hospitality, confirms that the Institute plays an important role in helping hospitality managers to stay on the right side of the law. Peter says:

The UKs hospitality industry already has to struggle with a challenging public perception. Many perceive our industry as a last resort career option, with easy entry and no clear pathway to progression.

At the Institute of Hospitality we know this perception is not correct. We understand the commitment, strong work ethics, and passion that go into our industry. We work to support our members at all stages of their careers with information, advice, guidance, and professional development to ensure they are well informed and capable of progressing and fulfilling their potential.

We must remain vigilant and not employ those without a right to work. Ours is a fast paced and, at times, challenging industry. However, overcoming challenges is a fact of working life. We cannot take the easy way out when it comes to staff shortages and get anyone in to cover a shift.

We cannot condone businesses that employ staff who do not have the legal right to work. We believe recruiting properly and developing and retaining staff is the foundation of a sustainable business model. We provide insight to help managers understand ways of handling tough situations, rather than opting for a quick fix that further damages the hospitality industry’s reputation.”

Concerns regarding the impact of Brexit on UK employment laws mean hospitality managers will need to stay current with any new or modified regulations or procedures. As the industry’s trusted resource for information, the Institute can be relied on to provide current news, research and materials to support owners and operators in meeting their legal obligations regarding the right to work in the UK.

Hospitality managers will find the following Institute webinar presented by an employment expert from preferred partner Pitmans LLP helpful in understanding and complying with employment regulations for non-UK staff. See: How hospitable are you? A practical guide to employing foreign migrants

Not a member? Join the Institute of Hospitality today and get the information you need to manage your career and your business.

Institute of Hospitality Chief Executive Peter Ducker shares his opinion on the impact of #Brexit

The nation has spoken, and we have to live with the outcome.

The UK opts to leave the EU
‘ Keep Calm and Carry On’ has never been more apt as the UK opts out of the EU

The great and good have already called for stability and of course we at the Institute of Hospitality echo that sentiment. The hospitality industry has demonstrated its’ resilience time and again, and will, I am sure, do so now. 

In the short term, hospitality in the UK may prosper as the weaker pound makes us a more affordable destination, and more Brits may choose to stay at home – rain or shine.  

Longer term, a major concern has to be for our UK workforce given that we have a history of recruiting hospitality staff from Europe.

Most importantly, it is essential that the UK Government and those involved in negotiating our future place in the world bear hospitality in mind. In terms of numbers employed, tax take and contribution to GDP ours is a major industry – the 4th largest by employment terms in the UK.  In many parts of the UK hospitality is the lifeblood of the regional economy. It is vital that the impact of new trade arrangements are considered by those at the negotiating table.

Our members who work internationally will be watching the UK situation unfold with interest, and we will be monitoring the reaction both from those within the EU and those outside and reporting back to members. In the meantime, we remain optimistic and prepared to undertake the task at hand – educating and supporting the development of world class hospitality managers and their businesses.

Understanding the ‘New Consumerism’

The pending EU Referendum is causing uncertainty for businesses and consumers as they await the outcome of the UK’s EU Referendum on 23rd June 2016 which will determine whether the UK leaves or remains in the EU.

Do you understand your customers? Euromonitor explains the New Consumerism.

No matter what happens in the Referendum, hospitality managers need to understand the shifting consumer landscape. A recent report from Euromonitor International analysed global consumer trends and reports on the New Consumerism. According to Euromonitor, there has been a shift in consumers’ priorities. The report identifies eight priorities in the New Consumerism including the sharing economy, sustainability and the importance of experiences.

Consumers of all ages appear to be taking their cues from Millennials and reassessing what really matters in their lives. These lifestyle choices mean changes in consumer spending habits that will have a significant impact across industries. Two of the most obvious industries to be affected are the hospitality and travel sectors where the sharing economy has disrupted old ways of doing business through the likes of AirBnB, Uber, and OneFineStay. However, shakeouts are common for hospitality businesses and start-ups. Despite their apparent popularity, a number of food service businesses built on sharing economy principles have folded recently – some due to a lack of adequate investment – including Spoonrocket, Dinner Lab, Kitchensurfing, and Kitchit.

If you want to better understand your business’s customers and ensure your offer is what today’s customers are seeking, then read about the New Consumerism. It can provide some insights into how your hospitality business – as a part of the experience economy – can meet New Consumers’ needs for ‘doing, seeing and feeling over having more “stuff” ‘.