One third of hospitality sector unaware of GDPR

PrintA survey[1] conducted by Lolly, the EPoS and payment solution specialist, and The Institute of Hospitality suggests that one third (33 per cent) of the hospitality sector is still unaware of the upcoming GDPR legislation, which comes into force on 25 May 2018.

EU General Data Protection Regulation (GDPR) is intended to strengthen and unify data protection for all individuals within the European Union. It aims primarily to give control back to citizens  over their personal data and to simplify the regulatory environment.[2]

The survey also uncovered that nearly three quarters (73 per cent) of those surveyed wouldn’t know what to do if customers requested details of the data being held about them. And half (50 per cent) of respondents said they were not aware of how their methods of personal data processing will be impacted under the new regulations.

Four out of ten respondents were unsure as to whether their operational data is safely backed up. However, on a more encouraging note, more than half (57 per cent) of hospitality providers are confident in the systems they have in place.

Peter Moore, CEO of Lolly, said: “A number of the findings uncovered in the survey are alarming given organisations of every size are going to be affected by the GDPR legislation. This will include small hospitality providers with fewer in-house legal and IT resources.”

“GDPR is only around the corner. It is time to take action and get to grips with your data – before it becomes too late. The fines are high, up to €20m or up to four per cent of the annual worldwide turnover, whichever is greater.[3]

Peter Ducker FIH, chief executive at the Institute of Hospitality, added: “Getting ready for GDPR is a good opportunity for operators to spring-clean their databases.  There is a tendency in organisations to hoard data and you will probably be surprised by how much data you hold – about customers, employees and suppliers – that is old, out-of-date or of no benefit to the business at all. That’s the first step. Then it’s a question of getting in touch with your customers and asking for their consent to be contacted. It is an opportunity to forge a new and more meaningful relationship with them.”

In order to get ready for GDPR, companies must:

  • Review the types of personal data currently held on file (paper, audio or digital formats);
  • Identify lawful grounds for collecting the data;
  • Identify how the data can be kept correct and up-to-date;
  • Identify redundant or erroneous data to cull, and
  • Make a plan as to how ALL of this data is going to be kept secure.

About Lolly
Lolly is a Point of Sale (PoS) specialist serving small businesses across the UK in the hospitality industry; from coffee shops, pubs and night clubs, to mobile catering, pop ups and corporate caterers.

The company offers a complete point of sale package where customers can use its EPoS software on tills and PoS tablets. Lolly then networks these to card payment machines, to speed up service and provides a cloud-based back office, supplying real-time business analytics. The tills and software are designed to help businesses with their bottom line.

In February 2017, Lolly launched LollyPoS – the first Windows-based downloadable EPoS with integrated payment processing. The solution is designed to provide a simple, efficient and dependable point of sale solution anytime, anywhere.

Lolly provides enterprise level EPoS to hospitality and retail SMEs at an affordable price. Today, it is the only UK business of its kind that can truly scale from a downloadable product to a fully connected real-time network of tills, powered by an enterprise-level inventory reporting management system.

Find Lolly online:

Website| www.itslolly.com

Facebook| www.facebook.com/LollyLtd

Twitter| https://twitter.com/Its_Lolly_Ltd

[1] The survey opened on 3rd October 2017, 120 hospitality sector respondents

[2] https://en.wikipedia.org/wiki/General_Data_Protection_Regulation

[3] https://en.wikipedia.org/wiki/General_Data_Protection_Regulation#Data_breaches

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Bright future for hospitality management graduates, says Institute of Hospitality Student Learning & Development Forum 2017

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Eleni Michael AIH and Dana Kanibolotska AIH told the Forum how the Institute had helped their management careers get off to a flying start.

Hospitality management students from across the UK attending the Institute of Hospitality’s 12th Student Learning & Development Forum gained vital insights into the exciting career paths ahead of them. The Forum included a special focus on the importance of diversity in the workplace.

The fully-booked event (15 November) was entitled “The Future is Now.” In his introduction, London Branch chair Paul Evans FIH said: “The future belongs to millennials and generation z. At the Institute of Hospitality London Branch, 40% of our organising committee is under 30 and a similar percentage are female. The hospitality industry is booming. In London, there are 8,000 new bedrooms opening this year, plus 3,500 in the rest of the UK. This growth presents an amazing opportunity to forge a great career. Our industry needs accountants, chefs, digital marketing experts, lawyers, revenue managers and HR managers.”

Next on stage,  two recent graduates described how involvement with the Institute of Hospitality had assisted them in making the right career choices. Eleni Michael AIH was invited to join the Institute’s London Branch Organising Committee when she attended last year’s L&D Forum. She went on to help Michael Voigt FIH MI organise the Institute’s Careers Fair in May 2017.  She was also inspired by the ethos and style of Firmdale Hotels while attending last year’s Forum which took place at the group’s Ham Yard Hotel in Soho. A recent graduate from the University of Surrey, she is now at the start of a two-year management trainee programme with Firmdale Hotels based at its Charlotte Street property.

Dana Kanibolotska AIH is another London Branch committee member and a recent graduate from Oxford Brookes University. She said: “The Institute of Hospitality networking and learning events that I attended as a student had a great impact on my personal and professional development, and allowed me to progress in my career at such an early stage.”

Following work placements at The Savoy and the Mandarin Oriental in London and an exchange at the Burgundy Business School in France to improve her accounting and business knowledge, Kanibolotska is currently head receptionist at the Old Bank Hotel, a 42-bedroom boutique property in Oxford.

Nearly 250 students attended the Forum from  the Edge Hotel School, Oxford BrookesUniversity, Glion Institute of Higher Education, University of West London, Westminster Kingsway College, Bournemouth University, Coventry University, Anglia Ruskin University, Norwich City College and University of Sunderland.

24607106248_e18cae3dcf_oThe inspirational speakers and panelists were:
Alistair Storey OBE FIH, president of the Institute of Hospitality and chairman and chief executive of WSH;
Michael Voigt FIH MI, general manager, L’Oscar London;
Tony Fleming, executive chef L’Oscar London;
Sean Wheeler, Group HR, Principal Hotels;
Rafael Bejerano FIH MI, director AB Hotels;
Giovanni Valentini, head of operations of hotel services for the TLC Group;
Josh Light, HR director, The Curtain Hotel, London;
Jessica Berry, talent manager, The Doyle Collection;
Josh Craddock, sales & marketing director, The Doyle Collection;
Serena von der Heyde, owner, The Georgian House Hotel;
Gregory Hall MIH, committee member Institute of Hospitality London Branch and operations manager, Elior UK;
Mary-Jane Flanagan, founder of MJ Inspire
PJ Kenny, general manager, The Hoxton, London;
Jula Fowler, human resources manager, L’Oscar London;
Antony Woodcok, managing director, Gig;
Robert Nadler, founder of Nadler Hotels.

The Institute of Hospitality London Branch Student Learning & Development Forum 2017 was generously sponsored by the venue, the Bloomsbury Hotel, part of the Doyle Collection; Preferred Hotels & Resorts; Gig; Graphico Printing and NS International.

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The Menu Museum

menu museum logo large(1)A Brighton-based academic is bringing a unique archive of menus to the attention of the wider international hospitality industry and education practitioners with the aim that it will remain free to users and continue to grow.

The Menu Museum is an interactive online menu archive that facilitates research and teaching in menu design, pricing and food and beverage trends. It currently features more than 640 menus and has over 1,500 users.

Ioannis Pantelidis FIH, principal lecturer in hospitality and culinary arts at the University of Brighton, started the website with his colleague Ken Woodward. Pantelidis says: “I had a big collection of restaurant menus that I was using for food and beverage management-related modules, so I had numerous folders that I used to carry to my classes. When I came to Brighton I started teaching a module with Ken. He had his own collection, so when we put the two together we had about 500 menus which we scanned and uploaded onto the website. Since then a further 140 menus have been uploaded by users, which is great.”

The collection includes a menu replica from the Titanic (1912) and a 19th century menu from the Dorchester Hotel, London.  Menus can be searched for by country and year of origin. Once registered, users can upload their own menus or collections of menus.

Pantelidis adds that the website continues to be a work in progress and wants to bring it to the wider attention of the international hospitality community in order for it to grow.

The website can be an important teaching aid. Pantelidis has used it to compare a 1970s Dorchester menu with its equivalent today. He says: Students are able to explore the differences – how the pricing strategies differ, the design and the types of dishes on the menu. I want to keep the website free and I want the community to use it.”

The Menu Museum won the 2017 Teaching Innovation Award,  presented by
The Council of Hospitality Management Education, in association with the SHARE center.

The Menu Museum received initial funding from the European Union. Subsequently both the Savoy Educational Trust and Trigger Solutions have helped with server hosting and maintenance costs.

For further information about supporting the Menu Museum, please contact:
Dr Ioannis S. Pantelidis FIH – Principal Lecturer
Admissions, recruitment, marketing & WP leader
School of Sport and Service Management
University of Brighton,  Darley Road, Eastbourne, BN20 7UR
Tel:  +44 1273 64 4748   Email: isp12@brighton.ac.uk

HQ Magazine Autumn 2017 out now

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Your autumn edition of HQ Magazine has arrived in the UK and been dispatched to the rest of the world. It is available to view on our website now.

In this issue, our cover feature is on how to close the gender gap in hospitality. Globally, 70% of hospitality and tourism workers are female, and yet men hold the vast majority of management and board positions.

More women than men gain university degrees and women earn more than men early in their careers. But the situation starts to reverse when people get into their mid-thirties. Sometimes the pay gap appears because women take time off to have children. Sometimes they get ‘stuck’ at a particular level.

Tracey Fairclough MIH presents brand-new research based upon interviews with 100 women from our sector and, most importantly, provides a new road map towards achieving greater equality.

We report from an Institute of Hospitality roundtable discussion of GDPR and present the best ways to prepare for the new data protection laws that come into force in May 2018. Our participants found that GDPR is actually a good opportunity to spring-clean their data and re-think their marketing strategies.

Other topics covered this autumn include preparing chefs for the open kitchen environment, job-jumping and what it means for career progression and the new health-conscisousness sweeping through hospitality.

Editor Ben Walker AIH says: “I am encouraged to see so many of our members taking the initiative to get in touch and contribute excellent articles to the magazine. The majority of our magazine is generated by members for members. My warmest thanks go to all of our marvellous contributors. A big thank you also to our designer Miranda Willan at H2O Publishing for an especially eye-catching cover.”

Members can view the magazine by logging into the members’ area of our website.

If you are not a member, please join the Institute of Hospitality now to receive your copy of HQ Magazine.
Here is a free download from the current issue:

Report from Institute of Hospitality Roundtable on GDPR

 

 

 

 

Institute’s New Management Standards available now

Management Standards 2017_banner chefsThe Institute’s new Management Standards provide a valuable reference tool and checklist to enable individuals and organisations to achieve success and professionalism in their hospitality management careers.

Peter Ducker FIH, chief executive, Institute of Hospitality, says: “A common complaint is that, as an industry, we are not very good at communicating career progression and yet, in terms of employee numbers and revenue, our sector is one of the largest in the world. Our new Management Standards are an important technical resource that reinforces hospitality management as a true profession.”

Authors Ruth Asker-Browne and Phil Raynsford says: “Aspiring managers can use the new standards at the start of their career to see the key areas they need to master to be able to do their job well.”

“They can then use them to investigate other areas of the business, to identify opportunities to build new skills and knowledge and to help improve in their role or help to plan for promotion or a career move.”

The Management Standards are essential for:

  • Individuals – to help build a professional career in hospitality management
  • Employers – to identify the roles and responsibilities required in their business
  • Human Resource professionals – to aid recruitment, training, retention, career planning and progression and capacity building for their workforce
  • Managers and leaders – to determine their continuing professional development
  • Educators and training providers – to create learning programmes and benchmark against curriculum
  • Careers advisors – to understand the wealth of opportunities and range of occupations within the industry

We are grateful for the expertise of the many individuals from across the industry and education who took part in the consultation to create our new Management Standards.

Members can download their free copy here

Non-members can view a sample of the New Standards and purchase a copy for £75 inc VAT

Aspiring Managers Awards Shortlist Announced by Institute of Hospitality

four-seasons-domeA shortlist of rising stars in the world of hospitality management has been announced ahead of the Institute of Hospitality Aspiring Managers Awards.

The awards, now in their tenth year, take place at the magnificent new London venue Four Seasons at Ten Trinity (pictured) on Friday 10 November.tentrinity_full_640x740

The event is organised by the Institute of Hospitality London Branch. The overall winner will receive an awards package focused on further professional development and networking, including invitations to five key industry events, a mentoring programme and accredited training.

This year’s shortlisted rising stars are:

Callum Curtis-Bennett, Deputy General Manager, The Brookwood Partnership
Carmen Rademacher, Director of Sales, Hilton London Bankside
Charlotte Horler,  Front of Office Manager, Montague on the Gardens (Red Carnation Hotels)
Ciaran Burns, Assistant Front Office Manager, The Dorchester London
Daniel Dreiseitel, Assistant  Restaurant Manager, The Ritz London
Daniel Thompson MIH, General Manager, Thurlestone Estates (Mullion Cove Hotel)
Laura Amos, Catering Manager, Ampersand
Rebecca Cupitt, Group Manager, Lusso Catering

The evening starts with drinks at 6.30pm followed by a sumptuous three-course dinner in the grand ballroom, live music, a magician’s performance and an inspirational guest speaker, Jason Allen Scott, an entrepreneur and expert on event management.

The Institute of Hospitality Aspiring Managers Awards
Date
: Friday 10 November 2017
Time: 6.30pm
Venue: Four Seasons Hotel Trinity Square, London
Tickets for Institute of Hospitality members: £150 per person
Tickets for non-members and guests: £175 per person
Table cost for members: £1400 for a table of 10

Bookings: Contact Paul Evans FIH at paulevans@consultinc.co.uk
Or Antionio Fernandes FIH at asfernan@blueyonder.co.uk
Bookings deadline is 1 November 2017.  Act now to avoid disappointment.

Last year's winners
Last year’s finalists, including overall winner Gaia Martini, now joint managing director of the Danilo Cortellini Hospitality School (centre).

 

Institute to share high-quality research with industry

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Lecturers, including Maria Gebbels MIH at the University of Greenwich, are encouraging their students to submit research to the Insitute of Hospitality Digest


Calling all hospitality management students. Have your coursework published in the Institute of Hospitality Digest and share it with industry leaders ( first edition deadline is 16 October).

The Institute of Hospitality Digest will be a new online collection of the very best research by student members studying at our international community of universities and colleges. We are now accepting submissions for the first edition.

The aim of the Institute of Hospitality Digest is to collect the very best academic research and share it with the Institute’s wider community of operators and managers.

The Institute’s chief executive Peter Ducker FIH says: “We hope that the Institute of Hospitality Digest plays a role in bringing academia and industry closer together and encourages colleges to undertake research that has a practical application for today’s and tomorrow’s managers.”

The Digest has been welcomed by lecturers. Dr Maria Gebbels MIH, Lecturer in Hospitality Management at the University of Greenwich, says: “This is a brilliant idea and I hope that our students will be excited to share their dissertation research on this e-platform.”

Cora Huen, Head of Program, Division of Tourism and Hospitality, Hong Kong College of Technology, says: “This idea is indeed an effective platform for institutions to showcase the employability credentials of their students.”

Professor Brian King, Hong Kong Polytechnic University, says: “Our students will be greatly encouraged to know that such an outlet is available to disseminate their work.”

The Institute has 75 universities and colleges on its Education Membership Scheme, adding up to more than 3,000 student members across the world.

The Institute of Hospitality Digest welcomes your submissions.
Submit your research now.
Download the submission guidelines