Summer edition of HQ Magazine

web resThe summer issue of HQ Magazine will be arriving in the post shortly.  Our main cover story takes a spin around the globe in a celebration of our international community of members.

From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.

In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.

We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?

HQ Magazine comes out four times a year and is posted to members of the Institute of Hospitality and also available to read online. To receive your magazine become a member of the Institute of Hospitality or subscribe by emailing: subscriptions@instituteofhospitality.org

Here is a summary of this issue’s contents. A big thank you to all of our contributors.

  • Stewart McKenzie FIH on the real satisfactions to be found in a healthcare catering career
  • Adam Rowledge FIH SJS says more collaboration between industry, students and educators will benefit our industry at large
  • Alexander Wilson MIH reflects on the long-lasting benefits of mentoring relationships
  • Institute of Hospitality Awards 2017. Four Seasons Hotel London at Park Lane won Talent Development Team of the Year. Meet all our winners
  • Hospitality Assured Awards 2017. Best UK newcomer is EMCOR UK on Three. Find out who else won these prestigious awards
  • Brexit and recruitment. Our roundtable participants find creative ways to combat the reduction in available EU workers
  • All four corners of the globe. Meet some of the Institute’s passionate and dynamic members who work in almost every imaginable location across the world
  • Money in the crowd. Crowdfunding is not only an increasingly common way of raising finance; it’s one of the best ways to build brand loyalty
  • Class of 2017 competition winners. Meet our three winning graduates who joined the Institute this year through our Class of 2017 scheme
  • Get ready for new data protection law. Although it comes into law in the UK on 25 May 2018, businesses need to get GDPR ready now
  • How to employ home-based staff. Yukari Iguchi FIH offers guidance on this potential solution to the skills shortage
  • Memory Lane. John Wileman FIH looks back at some choice moments from a lifetime spent in hotel management
  • Ovens, combis and microwaves. A round-up of the latest trends in oven design and technology and what’s on the market
  • Data integration and revenue management. Pooling all of your data is essential to effective revenue management
  • A postcard from Saudi Arabia. Hospitality and tourism are central to Saudi Arabia’s ambitions

Passion4Hospitality 2017 paves the way to rewarding careers

We can prove it! Our unique student networking event (13 March 2017 Novotel London West) can help to boost your career prospects.

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Now in its seventh year, Passion4Hospitality provides an action-packed day of career-focused activities and networking to get hospitality students off to a flying start in industry.

One of the key activities on the day is the debating competition, which sees the two finalist teams go head-to-head in a live battle of wits, public speaking and persuasive skills.

Participating in Passion4Hospitality can often be the start of exciting developments.

For Simrian Kur, it led to a direct contact with a BaxterStorey manager (Thomas Kilroy MIH), a company she was very interested in working for.

“A website can only tell you so much, but a person who works for the company can tell you much more about what it’s really like day-to-day,” she said.

After meeting at P4H Simrian and Thomas soon became work colleagues. In fact Simrian has worked for BaxterStorey ever since taking part in the P4H 2012 student debate. Today she is the BaxterStorey restaurant manager at City law firm Herbert Smith Freehill.

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For Elsje Hugo (pictured near left), who won the debate in 2015 with her University of Derby colleagues, the experience led to lasting friendship.

She said: “We’re still very much in contact even though we are all so far from each other. The wonders of the competition built a stronger bond and friendship than we could ever have imagined.”

Today, Elsje is working as a cellar door manager at the De Grendel Wine Estate in Capetown, South Africa.

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On the Bournemouth University winning team last year, Laura Ricciotti (pictured second from left) is now working in the kitchen of the Michelin-starred Berlin restaurant Nobelhardt & Schmutzig. Rachael Stevens (pictured holding trophy) is now a management trainee with Elite Hotels and she is returning to P4H this year as a judge of the debating competition.

Passion4Hospitality 2017 is headline-sponsored by the University Caterers Organisation (TUCO) and takes place on Monday 13 March at Novotel London West, Hammersmith.

P4H 2017 is FREE to attend. For further details click here

Download the P4H2017 Programme here

New book launch – Potential: find it, own it, work it by David Guile FIH

Executive Business coach, David Guile FIH, is launching his new book, POTENTIAL on 20th February 2017.potential-3d-transparent-web-res

Available on Amazon, POTENTIAL combines the principles of coaching with David’s business and leadership experience. It will support managers and emerging leaders to fulfil the potential within them and in turn the potential in others.

Specialising in leadership, David has over 25 years’ experience within the hotel sector. In POTENTIAL he draws on this, sharing his personal learning as he steadily worked his way up within the industry from a hotel trainee to CEO and Board member of Macdonald Hotels & Resorts.

In his new book, David says it’s a mistake to focus too much on trying to improve our weaknesses. Instead, fully leveraging our strengths can reap greater rewards.
Read an extract from POTENTIAL here.

“Read this book to embrace your Potential and discover what’s possible.” Alex Gregory MBE, Double Olympic Champion -­‐  coxless fours

“Filled with key leadership messages that will support, challenge and inspire you.” Robin Sheppard FIH MI. Chairman Bespoke Hotels

“This book is like having a very practical business coach with you at all times, helping you question what you’re doing and supporting you to achieve your best. David Guile draws on recognised coaching and business practices, packaging it all up into a book that is easy to read and easy to put into practice.” Anne Scoular, Co-­‐founder and faulty member of Meyler Campbell, author of The Financial Times Guide to Business Coaching.

POTENTIAL is published by Rethink Press and is available to order on Amazon here.

About the author

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As CEO for Macdonald Hotels & Resorts, the largest privately owned hotel group in the UK, from 2007 to 2014, David was responsible for over 5,000 employees and a senior executive team of twelve. Under his leadership, the company achieved successive EBITDA growth, despite the challenging economy, and was awarded the prestigious accolade of AA Hotel Group of the Year in both 2008 and 2014 in recognition of exceptional quality and customer service.

Having started as a trainee and worked his way up through all hotel departments, David rose through managerial roles before becoming CEO and Board member. In addition he has experience in both large PLCs (Forte Hotels Group, Granada and Compass) and privately owned businesses (Macdonald Hotels & Resorts). He has an exceptional range of commercial and people experience that supports the leadership development he can offer as an Executive Coach.

David completed an MBA in 2001 at Oxford Brookes University, specialising in hospitality and people management, and is a graduate of The Meyler Campbell Business School of Coaching, the leading Executive Coach training programme in the UK and credited by the Worldwide Association of Business Coaches.

As well as holding Non-­‐Executive roles, David is also a trustee of the hospitality-­‐based charity Room to Reward, recognising hidden heroes within the charity sector by rewarding them with hotel breaks.     He has also been involved with the charity Daisy’s Dream, supporting bereaved children and their  families, for over twenty   years.

More information : www.davidguile.com.
Contact: david@davidguile.com

 

Institute of Hospitality engages with students at the start of their careers

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Students let their individuality shine at the Institute of Hospitality Learning & Development Forum

LinkedIn, the gig economy, the boutique sector, Brexit and the National Living Wage were on the agenda at the Institute of Hospitality Learning & Development Forum on 21 November.

The one-day networking conference provided 180 hospitality management students from across the UK with a wealth of advice and contacts to help them make the best start in their chosen careers.

The event, now in its 11th year, was organised and hosted by the Institute of Hospitality London Branch. It took place at Firmdale’s Ham Yard Hotel, the stunning Soho boutique property that features its own cinema and 1950s-style bowling alley.

The event provided tips on job-seeking and how graduates can find the best cultural fit for themselves in today’s vibrant hospitality sector.

This year’s event was chaired by Michael Voigt FIH, opening general manager, L’Oscar, and facilitated by Peter Ducker FIH, chief executive, Institute of Hospitality .

To get the full story of a marvellous day, read the press coverage in:
Hospitality & Catering News
The Caterer
And more coverage in The Caterer

 

New and aspiring UK hospitality managers: would you like the support of an experienced hospitality professional?

Let mentoring be the making of you!
Mentor Me helps you discover opportunities and overcome any challenges in your hospitality career!

Attention all new and entry-level UK hospitality, leisure and tourism managers and recent hospitality graduates! Would you like one-to-one support with your career development from an experienced hospitality manager? The Institute’s new Mentor Me programme introduces mentees to mentors who hold Member (MIH) or Fellow (FIH) status and want to share their industry expertise.

Mentor Me is made up of 6 monthly ‘chats’ – from October 2015 to April 2016 – where you talk with your mentor about your career goals along with some hospitality and career topics. These informal meetings are confidential and focus on career growth and skills development – yours and your mentor’s. There could even be some ‘reverse mentoring’ happening where your mentor learns from you! Free mentoring materials help guide the process.

Mentor Me can help you:

  • get focused;
  • develop a professional relationship with an industry expert located outside your current business; and
  • discover what the hospitality industry can do for you and your career.

The meetings last an hour and the Institute provides the mentoring materials via a monthly email. It couldn’t be simpler to invest in your future and meet a more senior hospitality professional who’s been in your shoes and understands the challenges of a new career.

The Mentor Me application form is easy so don’t wait, sign-up today at Mentor Me. We’ve got mentors waiting to help you!

#P4H15 was a HIT as seen in these Institute of Hospitality photos of the event

We’re still basking in the glow from last Thursday’s annual Passion4Hospitality event – or #P4H15 as it is popularly known, which was held at the Novotel London West Hotel, London. Have a look at some of the photographs in DropBox. They show how much fun, learning and networking happened at #P4H15 this year.

University of Derby team wins #P4H15 Debate!
University of Derby team wins #P4H15 Debate!

The finalists in the hotly contested P4H team debate were the Hotelschool the Hague, Netherlands, and University of Derby, England. The question to be debated was “This house believes that social media is a force for good for hospitality managers.” Previous P4H debate winners the Hotelschool argued for the many benefits of social media, particularly in marketing, and the University of Derby team voted against.  It was a very close run race, but in the end the Derby team convinced over the voters that face-to-face interaction in hospitality was both the preferable method for managing customers and staff. To read more about Derby’s win click here.

A concurrent contest on the day was the HOTS Simulation competition where five teams competed over the course of the day in running a fictitious Mediterranean hotel using special revenue management software that allows the teams to compete in increasing REVPar and their hotel’s profitability. This was an intense competition with teams huddled over their laptops carefully manipulating the software to improve profits. The five teams consisted of hospitality students from Manchester Metropolitan University, Bournemouth University, Plymouth University, University College Birmingham and Westminster Kingsway College.

The Bournemouth University team, winners of #P4H14 HOTS, once again prevailed in the ultra-competitive HOTS Business Simulation this year. Well done! Interestingly, every team who participated this year showed stellar skills in turning a profit because each team’s virtual hotel was profitable at the conclusion of the contest. Hospitality employers seeking top candidates for plum revenue management roles may want to ‘cherry pick’ from amongst these very competent new revenue managers!

Bournomouth University's team wins HOTS Simulation Business Game at #P4H15!
Bournemouth University’s team wins HOTS Business Simulation Contest at #P4H15!

Throughout the day there were inspiring industry speakers, panel discussions on careers and mentoring and our famous speed dating – um, speed networking – event where students get to chance to meet and chat with industry experts before moving on to the next expert when the bell rings!

Mentoring, networking and CPD - it's all here at #P4H15
Mentoring, networking and CPD – it was all happening at #P4H15

The two competitions (the Debate and the separate HOTS Business Simulation) were judged by industry experts who generously contributed their valuable time to help these budding hospitality managers hone their revenue management and communications skills.

Our sincere thanks to the participants, generous sponsors, team judges and monitors, hospitality academics and to the excellent GM and team at the Novotel London West for their flawless service and incredible food. Each one of you has helped to make #P4H15 the best event yet. We hope to see you again at Passion4Hospitality 2016!

Institute’s Pilot Mentoring Programme offers new and experienced Hospitality Managers a special learning opportunity

The Institute of Hospitality is inviting participants to take part in a pilot mentoring scheme in two branches: London and Yorkshire.

The NEW Pilot Mentoring Programme offers mentoring opportunities to both new and experienced hospitality managers.
The NEW Pilot Mentoring Programme offers mentoring opportunities to both new and experienced hospitality managers.

The Institute has thousands of members at all stages of their careers, from students up to the CEOs of global companies.  Mentoring is an excellent method of sharing knowledge and skills across generations.

Chief executive Peter Ducker FIH says: “This scheme provides a great welcome to new hospitality professionals at the start of their careers. It shows that we – as their professional body – support them at a time when they’re still finding their way. It’s a great opportunity too for existing and experienced managers to nurture the next generation, share their knowledge and increase their own personal skills.”

People 1st estimates that between 2013 and 2020, 133,720 managers and senior executives will be required in the UK’s hospitality and food service industry to replace retirements and to accommodate expansion – about 19,000 per year.  Research by People 1st also found high levels of skills gaps among management occupations.

Using a mentoring scheme encourages:

  • The professional development of new managers
  • Connections between regional hospitality professionals
  • Preparation of new hospitality professionals for a successful transition into management roles
  • Facilitating mentoring relationships in industry sectors and businesses where none may be available
  • The development of well-qualified new professionals to fill the industry’s current and projected management vacancies
  • Building a lasting career network that strengthens the perception of hospitality as a life-long profession

The six-month pilot programme is specially tailored to blend an informal mentoring experience with just enough structure to guide and facilitate learning for both leaders and budding managers. Involvement in the programme will require a level of commitment, trust and professionalism from both mentors and mentees. During the six-month period, it is estimated that mentors will commit to about 15 hours and mentees will need about 25 hours.

For more information and to register your participation visit: http://bit.ly/IoHMentoringProgram