HQ explores the talent pipeline

001_HQ_SPRING_2018_SPINE.pdfYour latest issue of HQ (second quarter 2018 issue 48) is landing on UK doormats this week. It explores the talent pipeline from a number of perspectives.

Where is our next generation of leaders and senior managers coming from? It is a question often asked  in hospitality management and education circles. Your latest issue of HQ Magazine is packed with answers and opinions on the matter.

Our chief executive Peter Ducker FIH is impressed with the talented and enthusiastic young hospitality management students coming out of universities and colleges. It is up to all of us to ensure they find ways to achieve their full potential within our sector and that we do not lose them to other industries, he says.

Still just 32-years-old, Adam Rowledge FIH is a rising leader on the UK hotel management scene and a superb role-model for new entrants. Our in-depth interview showcases the importance of creating the right culture within the workplace that allows talent to grow and shine.

A UK government review into higher education is now underway, concerned about choice and value for money within a system where almost all institutions are charging the same price for courses. The review may mean some tourism and hospitality courses will either need to change their approaches radically or risk becoming obsolete, says John Swarbrooke of Plymouth University

Of course, a university degree is by no means the only route into a successful hospitality management career. Sue Williams FIH MI, current Hotelier of the Year, is just one of hundreds of professionals who started their careers with the Concord hotel management programme.  Celebrating its 50th anniversary, Glen Harrison MIH reveals all about this unique on-the-job training scheme which specifically targets youngsters coming out of FE colleges who do not want to go to university.

Other contents in this HQ Magazine

  • Peter Jones MBE FIH – Why has the government dropped the T level in hospitality?
  • Passion4Hospitality 2018 – re-live the excitement of our largest ever student and industry networking event
  • The end of business as usual – Angela Roper FIH on vertical disintegration in the corporate hotel industry
  • A winning partnership – how Sheffield Hallam University and Hilton are working closely together
  • Cybercrime and GDPR – what businesses need to do to protect themselves
  • Tableware trends – creativity is all the rage but weird, wacky (and unhygienic) are definitely out

 

 

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Quality employers support Passion4Hospitality 2018

untitledThe eighth edition of Passion4Hospitality, the Institute of Hospitality’s annual student and industry networking event, benefited from an extensive Careers Fair featuring nearly 40 companies looking for new talent.

Around 300 hospitality management students attended the all-day event which took place at Novotel London West on Monday (12 March). Students came from UK universities and colleges and from Stenden University in the Netherlands. They gained a wealth of advice on landing the right job during the interactive conference programme. They also had time to take full advantage of the excellent Careers Fair to make contact with the high-quality employers who are actively recruiting.

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Represented at The Careers Fair were Royal Automobile Club, Victory Services Club, Shangri-La at the Shard, Georgian House, The Ritz, Dorchester Collection, Four Seasons Hotel London at Park Lane, Doyle Collection/The Bloomsbury, BaxterStorey, Evolve Hospitality, Novotel London West, Sarova Hotels, Foxhills, Gravetye Manor, Bespoke Hotels, Edition Hotels, Nadler Hotels, Hyatt, Waldorf Hilton, Iconic Luxury Hotels Group, The Savoy, Harbour Hotels Group, CH&Co, Splendid Hospitality, Exclusive Hotels and Venues, Catapult, Jurys Inn, Dorsett Hotels, Mandarin Oriental, Como Hotels and Resorts, SpaYse International, The Principal London, National Careers Service, Hospitality Assured, Dukes Collection, and Firmdale.

The HOTS Business Game runners-up from Stenden, Holland

Teams from six universities competed in the HOTS Business Game competition to run a virtual resort hotel. The winning team (above) was from Glion Institute of Higher Education, London. The runners-up came from Stenden University in the Netherlands. The University of Brighton came in third place. The competition was administered by Peter Russell MIH of the Russell Partnership.

Peter Ducker FIH, chief executive, Institute of Hospitality, introduced the event by telling students: “No one will ever care about your career as much as you do, so the sooner you start planning and setting yourself goals, the better.”

Get that job!

During a panel discussion, students were advised on how to stand out. Match the tone and message of your covering letter to the vacancy, said Shona Rye, director, Your Invisible Partner. Use social media as a research tool and go into the interview armed with information about the company, so that you are well-prepared when asked to contribute questions at the end of your interview, said Martin Smith, Collins King & Associates. Do not simply send in your CV and wait for a reply, said Neil Graham, managing director, SpaYse International. A follow-up phone call will help, and during the interview itself, recruiters are interested in personality.

Diversity dilemma

Asked whether she was in favour of quotas for female managers in hospitality, Debrah Dhugga FIH MI, managing director, Dukes Collection, replied: “I would never want to be given a job just because I was a woman.”

She added she would like to see more women at executive level: “A diverse board room generates a richness, a wider viewpoint in a world where women are increasingly a powerful force as consumers and business leaders.”

Diverse workplaces in general have advantages in terms of attaining customer loyalty, she said: “Value everyone in your organisation. Diversity refers to age, disability, religion, gender and more, and goes beyond just legal compliance. International work experience is of value and managers must be ready to harness the diversity of the workforce.”

Spotlight on the sectors

20180312_0528This panel discussion highlighted some of the lesser-known areas of employment in hospitality such as foodservice and private members clubs. Mark Field FIH, operations director, The Victory Services Club said that he found working in members clubs to be “a tremendous working environment where I can use my skills as a hotelier.” Jessica Berry, talent manager for The Doyle Collection, highlighted the similarities between her current role in human resources and her previous experience in event management. Delphine Delacroix AIH, MICE office manager at Novotel London West, added that working in events means that no two days are ever the same.

Adam Rowledge FIH, general manager, Georgian House, provided an extremely well-devised and useful A-Z of personal brand promotion. Using video well will give you a huge advantage on social media, he said, and concluded his presentation with a quote from Charles Buxton: “Experience shows that success is due less to ability than to zeal.”

Breaking the ice

Rory Kelly-Naughton, hotels business manager, Evolve, provided expert advice on networking. “Make contacts and then maintain them. I got my job with Evolve because I know the owner, even after six years. ”

Peter Ducker FIH concluded: “Passion4Hospitality is a highlight in our calendar and I always come away feeling inspired and energised. The speakers gave their time freely to help make today possible. My thanks to them; to all our sponsors; to the exhibitors at the Careers Fair; and also to Michael Sloan FIH and his team at the Novotel London West for their generosity as venue sponsors.”

Sponsors

The headline sponsor of Passion4Hospitality 2018 was Planday. The other sponsors were arena4finance, aslotel, the Council for Hospitality Management Education (CHME), Critiquie, Fresh Montgomery, Glion, HOTS, Novotel, Savoy Educational Trust, Stenden, SpaYse International.

 

Institute of Hospitality Showcases Student Research in New Digest

Digest coverThe Institute of Hospitality has published its inaugural Annual Digest of research by students from universities and colleges that are members of its Education Membership Scheme.

The subjects explored in the research papers include sophisticated menu engineering; the impact of the airbnb on the UK hotel industry; revenue management in ski resorts; and waffleshop franchises.

Alistair Sandall FIH, the Institute’s head of professional development, says: “We thank the students for their submissions to this inaugural Annual Digest. Thanks too must be passed to their lecturers for encouraging them to submit their research. ”

“If through this publication we can bring new insights and ideas into the bright lights and away from university shelves,  hopefully we can help to create closer links and ties between educators and practitioners.”

The following students’ research is showcased in the Digest;

Rosie Magurie, BA Professional Culinary Arts, University of Derby

Haroon Khan Afridi, MSc International Hotel Management, University of Surrey

Mara Leidi, BSc International Hospitality Management, Ecole Hoteliere de Lausanne

Ida Davidsen, UG studies BSc (Hons) Hospitality Leadership and Management, Leeds Beckett University.

The Institute has 75 universities and colleges on its Education Membership Scheme, adding up to more than 3,000 student members across the world.

Download the 2017 Digest Here

Submissions for the 2018 Digest will be open from September with a deadline of 31st October. Full information can be found by downloading the Institute of Hospitality Digest Submission Guidelines.

If you have any queries, please email digest@instituteofhospitality.org

If you would like your college or university to get involved but are not yet members of the Institute, contact the Membership Department on 020 8661 4900 or membership@instituteofhospitality.org

 

 

 

Bright future for hospitality management graduates, says Institute of Hospitality Student Learning & Development Forum 2017

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Eleni Michael AIH and Dana Kanibolotska AIH told the Forum how the Institute had helped their management careers get off to a flying start.

Hospitality management students from across the UK attending the Institute of Hospitality’s 12th Student Learning & Development Forum gained vital insights into the exciting career paths ahead of them. The Forum included a special focus on the importance of diversity in the workplace.

The fully-booked event (15 November) was entitled “The Future is Now.” In his introduction, London Branch chair Paul Evans FIH said: “The future belongs to millennials and generation z. At the Institute of Hospitality London Branch, 40% of our organising committee is under 30 and a similar percentage are female. The hospitality industry is booming. In London, there are 8,000 new bedrooms opening this year, plus 3,500 in the rest of the UK. This growth presents an amazing opportunity to forge a great career. Our industry needs accountants, chefs, digital marketing experts, lawyers, revenue managers and HR managers.”

Next on stage,  two recent graduates described how involvement with the Institute of Hospitality had assisted them in making the right career choices. Eleni Michael AIH was invited to join the Institute’s London Branch Organising Committee when she attended last year’s L&D Forum. She went on to help Michael Voigt FIH MI organise the Institute’s Careers Fair in May 2017.  She was also inspired by the ethos and style of Firmdale Hotels while attending last year’s Forum which took place at the group’s Ham Yard Hotel in Soho. A recent graduate from the University of Surrey, she is now at the start of a two-year management trainee programme with Firmdale Hotels based at its Charlotte Street property.

Dana Kanibolotska AIH is another London Branch committee member and a recent graduate from Oxford Brookes University. She said: “The Institute of Hospitality networking and learning events that I attended as a student had a great impact on my personal and professional development, and allowed me to progress in my career at such an early stage.”

Following work placements at The Savoy and the Mandarin Oriental in London and an exchange at the Burgundy Business School in France to improve her accounting and business knowledge, Kanibolotska is currently head receptionist at the Old Bank Hotel, a 42-bedroom boutique property in Oxford.

Nearly 250 students attended the Forum from  the Edge Hotel School, Oxford BrookesUniversity, Glion Institute of Higher Education, University of West London, Westminster Kingsway College, Bournemouth University, Coventry University, Anglia Ruskin University, Norwich City College and University of Sunderland.

24607106248_e18cae3dcf_oThe inspirational speakers and panelists were:
Alistair Storey OBE FIH, president of the Institute of Hospitality and chairman and chief executive of WSH;
Michael Voigt FIH MI, general manager, L’Oscar London;
Tony Fleming, executive chef L’Oscar London;
Sean Wheeler, Group HR, Principal Hotels;
Rafael Bejerano FIH MI, director AB Hotels;
Giovanni Valentini, head of operations of hotel services for the TLC Group;
Josh Light, HR director, The Curtain Hotel, London;
Jessica Berry, talent manager, The Doyle Collection;
Josh Craddock, sales & marketing director, The Doyle Collection;
Serena von der Heyde, owner, The Georgian House Hotel;
Gregory Hall MIH, committee member Institute of Hospitality London Branch and operations manager, Elior UK;
Mary-Jane Flanagan, founder of MJ Inspire
PJ Kenny, general manager, The Hoxton, London;
Jula Fowler, human resources manager, L’Oscar London;
Antony Woodcok, managing director, Gig;
Robert Nadler, founder of Nadler Hotels.

The Institute of Hospitality London Branch Student Learning & Development Forum 2017 was generously sponsored by the venue, the Bloomsbury Hotel, part of the Doyle Collection; Preferred Hotels & Resorts; Gig; Graphico Printing and NS International.

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Institute to share high-quality research with industry

9 Maria Gebbels MIH
Lecturers, including Maria Gebbels MIH at the University of Greenwich, are encouraging their students to submit research to the Insitute of Hospitality Digest


Calling all hospitality management students. Have your coursework published in the Institute of Hospitality Digest and share it with industry leaders ( first edition deadline is 16 October).

The Institute of Hospitality Digest will be a new online collection of the very best research by student members studying at our international community of universities and colleges. We are now accepting submissions for the first edition.

The aim of the Institute of Hospitality Digest is to collect the very best academic research and share it with the Institute’s wider community of operators and managers.

The Institute’s chief executive Peter Ducker FIH says: “We hope that the Institute of Hospitality Digest plays a role in bringing academia and industry closer together and encourages colleges to undertake research that has a practical application for today’s and tomorrow’s managers.”

The Digest has been welcomed by lecturers. Dr Maria Gebbels MIH, Lecturer in Hospitality Management at the University of Greenwich, says: “This is a brilliant idea and I hope that our students will be excited to share their dissertation research on this e-platform.”

Cora Huen, Head of Program, Division of Tourism and Hospitality, Hong Kong College of Technology, says: “This idea is indeed an effective platform for institutions to showcase the employability credentials of their students.”

Professor Brian King, Hong Kong Polytechnic University, says: “Our students will be greatly encouraged to know that such an outlet is available to disseminate their work.”

The Institute has 75 universities and colleges on its Education Membership Scheme, adding up to more than 3,000 student members across the world.

The Institute of Hospitality Digest welcomes your submissions.
Submit your research now.
Download the submission guidelines

 

University of Greenwich becomes the latest learning provider to join the Institute of Hospitality

Greenwich

Hospitality, Leisure and Tourism students at the University of Greenwich now qualify for free student membership of the Institute of Hospitality. Thanks to the University’s recent decision to join the Institute’s Education Membership Scheme, their students will benefit from the resources and career benefits offered by the industry’s professional body.

Maria Gebbels, Ph.D. MSc MIH, Lecturer in Hospitality Management says:

“The University of Greenwich is proud to have joined the Institute of Hospitality’s Education Membership Scheme (EMS). This free for students membership will give them access to valuable industry resources and contribute toward their academic and professional journey. At Greenwich, we are devoted to helping students move into high-quality, graduate-level jobs, which will be further enhanced through the EMS by bringing students into contact with hospitality industry professionals through the mentoring scheme and networking events.”

The scheme has been operating for many years and is an excellent example of how the Institute is supporting entrants to the industry. There are over 70 academic institutions taking part in the scheme both in the UK and worldwide. Full details and a list of EMS participants can be found at www.instituteofhospitality.org/ems

Learning providers who wish to discuss options to join the scheme and establish free membership for their students should contact Rosalyn Berry on +44 (0)20 8661 4927 or email ems@instituteofhospitality.org

The University of Greenwich is a British university with campuses in south-east London and north Kent. These include the Greenwich Campus, located in the grounds of the Old Royal Naval College (see photo) in the Royal Borough of Greenwich, London. It is the largest university in London by student numbers and the greenest in the UK as assessed by the People & Planet Green League Table.

 

Plymouth University win debate at the Institute of Hospitality’s largest ever student and industry networking forum Passion4Hospitality 2017

The winners of the P4H debate
The P4H debate winners

Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.

The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.

The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.

The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.

Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”

Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures.  It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”

An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.

The winners of the HOTS Business Game
The HOTS Business Game winners

The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey.  Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.

The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.

In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.

Manchester students show their passion for hospitality ...and winning!
Manchester students show their passion for hospitality … and winning!

Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”

The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.

A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by:
Liz Hartsone FIH, Liz Hartstone Executive Search
Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels
Antony Woodcock,  Gig
Adam Rowledge FIH, Georgian House
Sophie Murray, National Association of Care Catering
Juliet Price, Hotel Booking Agency Association
Matthew White FIH, The University Caterers Organisation
Paul Hurren FIH, Association of Catering Excellence

The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.