Summer edition of HQ Magazine

web resThe summer issue of HQ Magazine will be arriving in the post shortly.  Our main cover story takes a spin around the globe in a celebration of our international community of members.

From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.

In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.

We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?

HQ Magazine comes out four times a year and is posted to members of the Institute of Hospitality and also available to read online. To receive your magazine become a member of the Institute of Hospitality or subscribe by emailing: subscriptions@instituteofhospitality.org

Here is a summary of this issue’s contents. A big thank you to all of our contributors.

  • Stewart McKenzie FIH on the real satisfactions to be found in a healthcare catering career
  • Adam Rowledge FIH SJS says more collaboration between industry, students and educators will benefit our industry at large
  • Alexander Wilson MIH reflects on the long-lasting benefits of mentoring relationships
  • Institute of Hospitality Awards 2017. Four Seasons Hotel London at Park Lane won Talent Development Team of the Year. Meet all our winners
  • Hospitality Assured Awards 2017. Best UK newcomer is EMCOR UK on Three. Find out who else won these prestigious awards
  • Brexit and recruitment. Our roundtable participants find creative ways to combat the reduction in available EU workers
  • All four corners of the globe. Meet some of the Institute’s passionate and dynamic members who work in almost every imaginable location across the world
  • Money in the crowd. Crowdfunding is not only an increasingly common way of raising finance; it’s one of the best ways to build brand loyalty
  • Class of 2017 competition winners. Meet our three winning graduates who joined the Institute this year through our Class of 2017 scheme
  • Get ready for new data protection law. Although it comes into law in the UK on 25 May 2018, businesses need to get GDPR ready now
  • How to employ home-based staff. Yukari Iguchi FIH offers guidance on this potential solution to the skills shortage
  • Memory Lane. John Wileman FIH looks back at some choice moments from a lifetime spent in hotel management
  • Ovens, combis and microwaves. A round-up of the latest trends in oven design and technology and what’s on the market
  • Data integration and revenue management. Pooling all of your data is essential to effective revenue management
  • A postcard from Saudi Arabia. Hospitality and tourism are central to Saudi Arabia’s ambitions

New Apprenticeships and People 1st Consultation

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The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality sector, and reaction to the apprenticeship levy.  We are grateful for the expert input of our debate participants:
Peter Ducker FIH, chief executive, Institute of Hospitality
Simon Tarr, chief executive, People 1st
Helen Anzani MIH, head of catering services, University of South Wales
Martin Knight, sales director, HIT Training
Tony Clodd FIH, deputy head, University of Derby
Sally Beck FIH, general manager, Royal Lancaster
David Foskett MBE FIH
Julie Barker FIH, director of accommodation & hospitality, University of Brighton and former chair of TUCO
Tony Mullen, Apex Hotels HR manager for London
Graham Eveleigh, head of skills development, WSH Limited
Jonathan Gray, partner, Pitmans Law

To gain an understanding of the recent reforms to the UK apprenticeship system, read the article here taken from the current issue of HQ Magazine .

People 1st Consultation

The Education and Skills Funding Agency (ESFA) recently consulted on the withdrawal of apprenticeship frameworks in April 2018. People 1st responded to their consultation and suggested that, where a framework is subject to review and there is a new and approved apprenticeship standard in place, that certain pathways should actually be withdrawn earlier.

People 1st is now running a consultation on this topic. The final decision on withdrawal dates will reflect the outcome of the consultation, so People 1st wants to ensure that employers have had their say. Employers are invited to take part in the short survey by 8 June.

 

Introducing HQ Magazine

hq_winter_2017_mock_upWe are delighted to announce the re-launch and re-brand of the Institute of Hospitality’s official publication. HQ stands for Hospitality Quarterly and it‘s a name that reflects the Institute’s position at the heart of hospitality management and professional development. We hope you like the change.

The first issue of your new-look HQ is hitting doormats this week (w/c 30 January) and is also available to read online now on the homepage of our website. Your winter 2016-17 issue contains the following features:

  • BREXIT: THE STORY SO FAR
    We assess the impact Brexit has already had on workforces, recruitment, costs, tourism and investment
  • THE WHEELS ARE OFF
    From shipping containers to yurts, how pop-ups became permanent
  • KNOW THY CUSTOMER
    If business success is reliant on you knowing your customers, what do you do when they are all different?
  • THE TABLET WINE EXPERIENCE
    The winners of the Institute of Hospitality Education Research Award at EuroCHRIE present their insights into the future of wine ordering
  • JANE RENTON FIH MI
    As part of her inspirational career, Jane was an operations manager at both the 2012 London and 2016 Rio Olympics and Paralympics
  • MICHAEL SLOAN FIH MI
    As he marks ten years at the helm of the Novotel London West, Michael reflects on the challenges and satisfactions of a life in hotel management

To learn more about HQ and advertising partnerships, download our Media Pack

Inside your autumn 2016 Hospitality Magazine

hospitality_autumn-20162The latest edition of the Institute’s unique quarterly magazine is now available (Members automatically receive their complimentary copy in the post). Find out how to deal with a boycott or choose the best take-away partner for your business. Meet the female managers getting noticed in the Middle East and discover the fascinating career paths of a whole host of members and fellows.  Here are a few tasters of what’s inside…

“Go East Young Woman”

There ijudy-hou-high-ress a new boss at the helm of the Emirates Academy of Hospitality Management (EAHM) in Dubai.  For nearly 20 years, this leading hospitality management school which delivers Institute of Hospitality-accredited degrees, was run by Ron Hilvert. The new managing director is Judy Hou who is quite rightly attracting a lot of attention.  Hou is highly visible for a number of reasons. For a start, men greatly outnumber women in the United Arab Emirates (the female population is just 26%), and the Middle East has some of the lowest numbers of female managers in the world, ranging from 10% in the UAE to 6.8% in Qatar ( compared to 42.7% in the US and 34.2% in the UK). The main reason, however, is Hou herself. A mother and a yoga-devotee, her world-conquering CV speaks volumes about her passion for education and her drive.

How to deal with a boycott

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Hospitality operators need to open the channels of communication with lobbying groups, says Emily Tippins, head of strategy & communications at Journey, the hotel marketing agency. “The use of foie gras is a divisive topic, but again, consumer pressure to re-think long-standing traditions doesn’t escape anyone, including iconic brands Fortnum & Mason and Harrods. Both have been in the press recently following demands to withdraw sales of the controversial product from their food halls. With social media creating a direct link between brands and consumers, no one is immune to demands for change. Brands that seek to innovate and respond to calls for change will often prevail in a crowded marketplace where standing still or ignoring shifts in the social milieu is effectively commercial suicide.”

Stand and deliver

just-eat-says-it-will-trial-delivery-robots-in-london-this-yearWhile consumer demand for convenience shows no sign of waning, the food delivery market is one that’s posing more questions than it’s answering for hospitality operators at present. How do the economics work? Is one delivery model better than another? Who will succeed and who will fail? Is the demand for delivery set to disrupt the foodservice industry beyond recognition? What’s next? It’s certainly not the right course for every operator, according to hospitality consultant Bob Puccini: “Despite its growing popularity, restaurants need to consider whether their cuisine and concept are delivery-appropriate before entering the space,” he advises. “While the opportunity for additional revenue sources is attractive, the reputation of the restaurant will suffer greatly if the experience can’t hold up.”

 

Institute Announces New Webinar Season

The Institute of Hospitality launches its new season of webinars with an American perspective on ‘Brexit’s silver lining’. 

For American visitors to the UK, prices are now 30% lower than two years ago thanks to the sharp drop in sterling triggered by the EU referendum result.  In the coming months, there are strong signs that the UK is set to enjoy record-beating levels of inbound tourism. How can operators capitalise on this boom?

Peter Ducker, chief executive, Institute of Hospitality, says: “American tourists have always been our biggest spenders. Now that they will be arriving in greater numbers, there is no better time to fine-tune our customer service skills in order to wow guests and keep them coming back.  We are delighted to kick-start our webinar season with Simon Hudson, a distinguished hospitality expert from the University of South Carolina, who will deliver his unique insights into what American tourists are looking for.”

Institute of Hospitality webinars give busy hospitality professionals a full briefing on a current operational topic in 30-40 minutes. You can also ask questions and receive follow-up materials. Full programme below.

Institute of Hospitality Webinars Autumn 2016

6 September
Capitalising on Brexit’s Silver Lining
The whys and hows of training employees to wow American tourists in order to secure long-term lucrative loyalty
Dr Simon Hudson, College of Hospitality, Retail and Sport Management, University of South Carolina

20 September
We have data but how can we use it?
On average a hotel receives data from more than 12 systems everyday. Get some great tips on how to use this data while still remaining a hotelier and focusing on taking care of guests
Janel Clark, head of consultancy and education, Snapshot

4 October
Make the OTAs work for you
Learn how to embrace the role of OTAS, reduce the commission you pay, adopt an OTA strategy where you are in control and invest wisely in your hotel website
Andrew Plant, digital marketing manager, Journey

18 October
Food Allergens and Customer Excellence
The Food Allergen HACCP and due diligence framework not only helps protect your business but also appeals to a critically wary customer base, who above all want transparency and deserve service excellence like any other customer.
Julian Edwards MIH, director, Allergen Accreditation

1 November
Addressing the risk of human trafficking
The nature and necessities of human trafficking place hotel businesses in a high level of exposure. Identify the vulnerabilities in your business and discover what you can do to prevent, mitigate or eliminate the risk of human trafficking in your business.
Professor Angela Roper FIH, University of West London, and Dr Maureen Brookes, Oxford Brookes University

15 November
The effect of Brexit on employment and immigration rights
What’s the position now and what might change? What are the lessons from the Byron Hamburgers furore this summer? Find out how businesses can get ahead of potential changes.
Jonathan Gray, hospitality, tourism and leisure partner, Pitmans LLP