Institute of Hospitality London Careers Fair matches New Talent with Top Employers

Organisers Eleni Michael and Michael Voigt with Daniele Quattromini (centre) get in the frame courtesy of Firmdale Hotels
Organisers Eleni Michael and Michael Voigt with Daniele Quattromini of Cliveden (centre) at the London Careers Fair. Photo opp courtesy of Firmdale Hotels!

Over 250 job-seeking students and hospitality professionals made direct contact with more than 30 top-quality employers at the Institute of Hospitality London Careers Fair last week (Friday 19 May).

With student members at 34 UK colleges and universities, including Glion, University of Surrey, Westminster Kingsway College and University of Brighton, the Institute of Hospitality facilitated the match-making.

Mariya Kovacheva AIH, who graduates from the Edge Hotel School this year, said: “People from HR wanted to interact with us, see what attracted us to hospitality and ask about our future goals. They are going to offer us positions. It was very good and very useful.”

Paul McDonald, human resources business partner at Shangri-La Hotels and Resorts, said: “What an uplifting day meeting new and exciting talent through the Institute of Hospitality. Thank you to all of those new connections whom expressed an interest in Shangri-La Hotel, At the Shard.”

Graham Copeland FIH MI, group hotel director at the Zetter Group, said: “I am delighted that we could showcase The Zetter Group’s amazing career opportunities to the talented students of the universities, colleges and hotel schools attending the Institute of Hospitality Careers Fair.”

Joanne Meredith, head of human resources at The Ritz London, said: “We have met many great students today.”

The event was organised by Michael Voigt FIH, general manager of L’Oscar and Institute of Hospitality London Branch education officer. Ben Singer FIH, chair for the London Branch, Paul Evans FIH deputy dean of BPP University and student member Eleni Michael from the University of Surrey worked closely with Michael to put the event on.

Those in attendance heard expert careers advice from guest speakers Robert Nadler of Nadler Hotels, Michael Gray FIH MI, former GM of the Hyatt Regency, Jurgen Ammerstofer from The Edition London and Rak Kalidas of Levy Restaurants.

The event took place at the Institute of Directors on Pall Mall. Lunch and refreshments were generously sponsored by BaxterStorey. Planday, a provider of employee scheduling software, also sponsored the event.

 

Institute of Hospitality London Careers Fair, 19 May

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The Institute of Hospitality is hosting a Careers Fair to match students and hospitality professionals with some of the finest employers in the country.

The event takes place on Friday 19 May (10am to 3pm) at the Institute of Directors, 116 Pall Mall, London SW1Y 5ED
(see map)

Participants are advised to bring their CVs and dress to impress. The Careers Fair is an outstanding opportunity to meet more than 30 prestigious employers who are looking to recruit new talent. Organisations at the Fair include:

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The day will also include compelling career advice from Robert Nadler of Nadler hotels; Michael Gray FIH MI, formerly general manager of the Hyatt Regency London – The Churchill; Jurgen Ammerstorfer, general manager of The London Edition hotel; and Rak Kalidas, Levy Restaurants UK.

This unique Careers Fair is FREE to attend but registration is required.
Please register your attendance now

Careers Fair: 10am – 3pm ;
Speakers: 11.30am – 1pm
Networking Lunch: 1-2pm;

The London Careers Fair is organised by Michael Voigt FIH of L’Oscar and the Institute of Hospitality London Branch. The light networking lunch is generously sponsored by BaxterStorey.

Please register your attendance now

Organisations wishing to participate, please contact:
Email: events@instituteofhospitality.org
Tel: 020 8661 4904
www.instituteofhospitality.org

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Plymouth University win debate at the Institute of Hospitality’s largest ever student and industry networking forum Passion4Hospitality 2017

The winners of the P4H debate
The P4H debate winners

Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.

The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.

The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.

The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.

Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”

Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures.  It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”

An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.

The winners of the HOTS Business Game
The HOTS Business Game winners

The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey.  Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.

The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.

In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.

Manchester students show their passion for hospitality ...and winning!
Manchester students show their passion for hospitality … and winning!

Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”

The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.

A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by:
Liz Hartsone FIH, Liz Hartstone Executive Search
Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels
Antony Woodcock,  Gig
Adam Rowledge FIH, Georgian House
Sophie Murray, National Association of Care Catering
Juliet Price, Hotel Booking Agency Association
Matthew White FIH, The University Caterers Organisation
Paul Hurren FIH, Association of Catering Excellence

The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.

 

The Institute of Hospitality’s largest ever student and industry networking forum Passion4Hospitality 2017 takes place on Monday 13 March at the Novotel London West

P4H logo in assoc with TUCO(1)Now in its seventh year, the Institute of Hospitality’s Passion4Hospitality 2017 all-day event comprises an exciting live student debating competition, a contest to manage a virtual hotel business, speed networking and a careers forum packed with expert advice and information.

Peter Ducker FIH, Chief Executive of the Institute of Hospitality, says: “Passion4Hospitality provides hospitality management students with a unique opportunity to meet employers and help determine their first jobs in industry. With more than 300 students attending next week from the UK and Hong Kong, we are delighted to see this event grow and attract more and more interest each year.”

The Passion4Hospitality 2017 programme features a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.

A series of panel discussions will highlight the enormous variety of opportunities available in the hospitality industry. Expert advice and comment will be delivered by:

Liz Hartsone FIH, Liz Hartstone Executive Search
Vivien Ivanyi MIH, Glion Institute of Higher Education
Daniel Healey FIH, The Bloomsbury Hotel, London
Jessica Berry, Firmdale Hotels
Antony Woodcock,  Gig
Adam Rowledge FIH, Georgian House
Sophie Murray, National Association of Care Catering
Juliet Price, Hotel Booking Agency Association
Matthew White FIH, The University Caterers Organisation
Paul Hurren FIH, Association of Catering Excellence

bournemouth winners 2016
Last year’s debate winners were from Bournemouth University

In brave displays of public speaking skills, quick wit and market research, students participating in the debating competition must argue for and against the following motion: “This house believes hospitality is about creating experiences, not processes and procedures.” Six universities have put forward teams this year: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.

The two finalists will go head-to-head in front of a live audience and members of the Institute of Hospitality are invited to attend the live debate which starts at 4pm. Previous winners were the University of Derby, University of West London, University of Brighton, HotelSchool The Hague and Bournemouth University. Who will pick up the prestigious trophy in 2017?

The headline sponsor of Passion4Hospitality 2017 is the University Caterers Organisation (TUCO). Our other sponsors are: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.

Download the Passion4Hospitality 2017 Programme here

Passion4Hospitality 2017 paves the way to rewarding careers

We can prove it! Our unique student networking event (13 March 2017 Novotel London West) can help to boost your career prospects.

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Now in its seventh year, Passion4Hospitality provides an action-packed day of career-focused activities and networking to get hospitality students off to a flying start in industry.

One of the key activities on the day is the debating competition, which sees the two finalist teams go head-to-head in a live battle of wits, public speaking and persuasive skills.

Participating in Passion4Hospitality can often be the start of exciting developments.

For Simrian Kur, it led to a direct contact with a BaxterStorey manager (Thomas Kilroy MIH), a company she was very interested in working for.

“A website can only tell you so much, but a person who works for the company can tell you much more about what it’s really like day-to-day,” she said.

After meeting at P4H Simrian and Thomas soon became work colleagues. In fact Simrian has worked for BaxterStorey ever since taking part in the P4H 2012 student debate. Today she is the BaxterStorey restaurant manager at City law firm Herbert Smith Freehill.

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For Elsje Hugo (pictured near left), who won the debate in 2015 with her University of Derby colleagues, the experience led to lasting friendship.

She said: “We’re still very much in contact even though we are all so far from each other. The wonders of the competition built a stronger bond and friendship than we could ever have imagined.”

Today, Elsje is working as a cellar door manager at the De Grendel Wine Estate in Capetown, South Africa.

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On the Bournemouth University winning team last year, Laura Ricciotti (pictured second from left) is now working in the kitchen of the Michelin-starred Berlin restaurant Nobelhardt & Schmutzig. Rachael Stevens (pictured holding trophy) is now a management trainee with Elite Hotels and she is returning to P4H this year as a judge of the debating competition.

Passion4Hospitality 2017 is headline-sponsored by the University Caterers Organisation (TUCO) and takes place on Monday 13 March at Novotel London West, Hammersmith.

P4H 2017 is FREE to attend. For further details click here

Download the P4H2017 Programme here

“We want people from everywhere”

brexitAn important ingredient of the UK hospitality industry’s success has been relatively little interference from government, writes Derek Taylor OBE FIH. Brexit could change that.

Italo Zangiacomi was the manager of the Piccadilly Hotel in London. Hector Zavatoni was the banqueting manager at the Savoy. Cesare Maggi was the restaurant manager at the Ritz. They were among the 470 Italians who died when the Arandora Star, taking them to internment in Canada in July 1940, was torpedoed in the Atlantic.

The cream of the British hotel industry perished in that disaster 77 years ago; eight hundred and sixty five in all lost their lives and only thirteen bodies have ever been recovered. There is an annual mass at St. Peter’s Italian Church in Clerkenwell every July to remember the calamity and in 2010 a memorial cloister garden was opened at St. Andrews Roman Catholic Church in Glasgow. There are other memorials too.

Italy was an Axis power, but even so, the reputation of their hotel and restaurant staff was so good that top banqueting managers in the 1960s were still expected to be Italian. When the Welshman, Bryan Evans, was appointed banqueting manager at the Savoy, the chair of the company and future Lord Mayor of London, Sir Hugh Wontner, insisted that he be known as Evangelo Brioni.

We owe a great deal to a large number of foreigners who embellished our industry. We certainly don’t want the government to now inflict some petty chauvinist restriction on our great multi-cultural hotel and restaurant world. We want to take anybody from anywhere who can do the job well.

You’ve seen ice work, butter work and sugar work. Who invented it? George IV’s chef, Marie-Antoine Carême, can take a lot of the credit.  Carême came over from France after Waterloo and set standards never seen before.  We have great traditions as an international industry. It is right to remember another Frenchman, Alexis Soyer, from the Reform Club, who died in the Crimea feeding the troops in the War against Russia. Or where would we have got à la carte from, if Auguste Escoffier hadn’t come up with the idea with Cesar Ritz at the Carlton. The language in top kitchens in 1945 was still French. Bedroom lighting owes a great deal to Ritz. In fairness, excellent British hotel marketing was home-grown.

Ever since the Second World War, the hotel and restaurant industry in this country has steadily progressed. At exactly the same time traditional industries – ship building, coal mining, steel manufacturing – have gone down the drain. So to what can we attribute our success? Well, almost total neglect by successive governments has been an enormous help. Admittedly, they picked us out for special taxation in the 1960s because we weren’t making anything. Agreed, they nearly bankrupted us with the Grant Scheme in the early 1970s, but overall they have let us get on with it and we have flourished. Now they are threatening to interfere again.

There is a question mark over whether we should welcome overseas immigrants after Brexit.

Well, let me tell you one thing. If you were going to deport everybody with a foreign ancestor from this country, there’d be hardly anybody left. The Britons were shoved out of the East side of the country by the Anglo-Saxons in the 8th century. You’ll still find some in Cornwall, but not in Devon.

We are all foreigners – Romans, Anglo-Saxons, Normans, Flemings, Huguenots, Poles and many others. Only the Vikings went home. Immigrants are usually the pick of the crop. Even the prime minister’s family benefited from being allowed to emigrate. In the 16th century, her ancestor, John Spooner, emigrated to Holland and died there.

Bring it up to date. Only 50 years ago we weren’t in the Common Market and the British hotel world was desperate for staff. Brian Worthington, one of our best human resources directors, went down on his knees at the Home Office and begged them to let him bring in the staff we needed from – the Phillipines. Having assured themselves that our natives wouldn’t work in the industry, the Home Office acquiesced.

It’s no use  people saying that if the people from overseas are shut out the British will do the jobs. The only way in which the industry has kept up its standards of service is by recruiting from everywhere. Because of international influences, we are better cooks – we get Michelin stars now – and better managers. Admittedly, we are brilliant entrepreneurs, housekeepers, hall porters and barmen. We have one problem; how many parents hope that when their children grow up, they will be restaurant managers and chefs? They do in Switzerland, Italy and France.

I once asked Lord Forte, a great hotelier, why the British didn’t cook as well as the continentals. He explained: “It’s not part of the culture. In Britain we – we garden.”  And so we do – better than anybody else in the world. We also cook pretty well now – but foreigners laid down the ground rules and there is more we can do to improve many aspects of our business.

Dear Mrs. May, you have a whole string of problems at the moment. Why don’t you continue to let us get on with it. Our damp island is fifth in the world tourist rankings. We do a lot better than the football team. Please continue the traditional government policy of leaving us alone.

Derek Taylor OBE FIH is an internationally-renowned expert on hotel marketing. His eighth book Revolutionary Hotel Marketing is published by the Institute of Hospitality and available from Amazon

Hospitality Managers: new #IoHWebinar helps you get to grips with forthcoming wage challenges

This operations-focused #IoHWebinar outlines how hospitality managers can prepare for – and reduce the impact of – several forthcoming pay challenges affecting UK businesses.

The experts from BusinessHR will discuss what these wage challenges mean for hospitality owners and operators. The changes begin with the mandatory National Living Wage, effective on 1st April 2016, followed by successive wage increases over the next four years. Modifications to holiday pay, overtime, equal pay and working time are covered, too.

Make sure your business can handle the NEW wage challenges with our #IoHWebinar
Make sure your business can handle the NEW wage challenges with our #IoHWebinar

In this #IoHWebinar, scheduled for 1st March at 3pm, BusinessHR’s experts will explain how the wage challenges require careful planning and systems changes to ensure compliance and to avoid penalties. Webinar attendees will also receive a FREE pdf guide explaining the necessary steps to prepare for the National Living Wage and further wage increases whilst safeguarding the business and its employees.

Attendees will have the opportunity to have their questions answered by the BusinessHR experts during the webinar.

Managers, are you certain your business knows all it needs to about these changes and how to manage them? If not, this new #IoHWebinar is a ‘must-attend’ event.

Book HERE to ensure you have a seat at the #IoHWebinar on Tuesday, 1st March 2016 at 3pm and be ready for the wage changes coming our wage.