The Institute of Hospitality has endorsed training programmes that help people affected by homelessness enter the catering industry and turn their lives around.
The catering and bakery training courses are provided by Providence Row, a charity that works with more than 1,400 homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training.
Peter Ducker FIH, chief executive, Institute of Hospitality, says: “Endorsement by the Institute of Hospitality demonstrates that Providence Row’s training courses meet a wide range of essential criteria and benchmarks relating to quality standards and quality learning outcomes.”
Dominic Gates, Enterprise and Training Manager, Providence Row, says: “We’re absolutely thrilled to gain this prestigious endorsement as it’s a fantastic acknowledgement of our team’s great work offering catering and baking training to people affected by homelessness, substance misuse and mental health issues. In the last seven years, we’ve developed a traditional ‘soup kitchen’ into a supported training kitchen, offering people quality training to help them move away from homelessness and back into employment.”
Providence Row Charity has been helping vulnerable people for 160 years. It has been running the Catering Trainee Scheme for the last seven years, having worked with over 200 trainees, food designers, and nutritionists and over 20 professional chefs at Andaz Hotel Liverpool Street and other catering establishments. Providence Row has two full-time chefs with catering backgrounds. In addition, Andaz Hotel Liverpool Street provides workshops and work experience placements for trainees.
The Institute of Hospitality offers an endorsement service to training providers for the recognition of quality professional development and training.
Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional careers and businesses.
Industry professionals and experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home, office, or from any mobile device.
Our webinars include Q&A sessions and follow-up materials. If you are unable to attend, you can log into your membership area to retrieve any past webinar recordings anytime*.
We have delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.
Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).
12 September 2017 3pm UK Time First Impressions – WOW!
Sarah Brickwood MIH and Jo Woods of Smart Revenue look at the impact of the service provided to those making email or telephone enquries on eventual bookings.
26 September 2017 3pm UK Time Food Waste Recycling
ReFood, experts in food waste recycling, look at the facts, figures and the ways to save money and food, as they celebrate the opening of their £32m anaerobic digestion facility in Dagenham.
10 October 2017 3pm UK Time Brexit’s impact on hospitality
John Coldicutt, chief marketing officer, Planday, and the Institute’s chief executive Peter Ducker FIH present the unique findings from our survey of your experiences of Brexit.
31 October 2017 3pm UK Time How to become a black-belt negotiator
Tom Flatau of Teamworking International advises on how to get that all-important emotional buy-in, shift the balance of power in your favour, and stop getting beaten down on price and making unnecessary concessions.
14 November 2017 3pm UK Time How to blend e-Learning with other formats
Pete Fullard of Upskill People provides a case study of the University Caterers Organisation’s strategy to work with the specific needs of its membership to implement e-learning as part of a blend of wider methods of delivering, tracking and analysing knowledge and skills.
28 November 2017 3pm UK Time Loyalty and love
Reka Mizsei, lectuerer, Glion Institute
Are hotel guests loyal because of the incentive they get from loyalty programmes or are they loyal because they love the brand? Do hotels need a loyalty programme to gain brand love?
12 December 2017 3pm UK Time Immigration and discrimination – planning for 2018 and beyond
Jonathan Gray, partner employment and licensing law, Pitmans LLP
To review the latest thinking on Brexit and immigration issues as at the end of 2017, and to consider how to fill the potential staff/skill gaps of the future by being a successful equal opportunities employer. This will include how to properly manage the gender pay gap reporting obligations and what to be aware of from an age discrimination perspective when seeking to attract and retain younger and older workers.
The Institute of Hospitality has made two important acquisitions: The Academy of Food & Wine Service and Hospitality & Leisure Manpower.
The Institute’s chief executive Peter Ducker FIH explains how these businesses will fit into the Institute’s strategic plans regarding customer service and productivity.
“For 30 years the Academy of Food & Wine Service has provided training programmes, offering a pathway to management for those working in front-of-house service. It has run some important industry competitions and provided support to its members as the professional body for front-of-house food & beverage service.”
Hospitality and Leisure Manpower (HALM) is a national training, research and consulting group, founded and managed by David Battersby OBE FIH, a former president of the Institute of Hospitality and co-founder of the Gold Service Scholarship. HALM has developed algorithms to benchmark productivity in hospitality.
In 2001, with the British Hospitality Association, Battersby launched the ‘Profit Through Productivity’ programme with backing from the Government and key trade associations. ‘Profit Through Productivity’ provided regional workshops across the UK to help businesses increase their profits and efficiency.
Ducker adds: “Given the pressures of wage inflation and the concerns associated with recruiting and retaining talent, this acquisition will enable us to help members identify opportunities within their businesses, and will also give us a service of value to the industry at large, worldwide.”
Institute chairman Stephen Kyjak-Lane FIH MI comments:
“In 2018 the Institute celebrates its 80th anniversary. These strategic acquisitions, combined with advances the Institute is making on a number of fronts demonstrate clearly that we are as important and relevant to the industry today as ever. Over the coming months you will see these two organisations re-emerge, delivering valuable support to our great industry.”
The two organisations were previously owned by the British Institute of Innkeeping.
The summer issue of HQ Magazine will be arriving in the post shortly. Our main cover story takes a spin around the globe in a celebration of our international community of members.
From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.
In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.
We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?
Mariya Kovacheva AIH, who graduates from the Edge Hotel School this year, said: “People from HR wanted to interact with us, see what attracted us to hospitality and ask about our future goals. They are going to offer us positions. It was very good and very useful.”
Paul McDonald, human resources business partner at Shangri-La Hotels and Resorts, said: “What an uplifting day meeting new and exciting talent through the Institute of Hospitality. Thank you to all of those new connections whom expressed an interest in Shangri-La Hotel, At the Shard.”
Graham Copeland FIH MI, group hotel director at the Zetter Group, said: “I am delighted that we could showcase The Zetter Group’s amazing career opportunities to the talented students of the universities, colleges and hotel schools attending the Institute of Hospitality Careers Fair.”
Joanne Meredith, head of human resources at The Ritz London, said: “We have met many great students today.”
The event was organised by Michael Voigt FIH, general manager of L’Oscar and Institute of Hospitality London Branch education officer. Ben Singer FIH, chair for the London Branch, Paul Evans FIH deputy dean of BPP University and student member Eleni Michael from the University of Surrey worked closely with Michael to put the event on.
The event took place at the Institute of Directors on Pall Mall. Lunch and refreshments were generously sponsored by BaxterStorey. Planday, a provider of employee scheduling software, also sponsored the event.
The Institute of Hospitality is hosting a Careers Fair to match students and hospitality professionals with some of the finest employers in the country.
The event takes place on Friday 19 May (10am to 3pm) at the Institute of Directors, 116 Pall Mall, London SW1Y 5ED
Participants are advised to bring their CVs and dress to impress. The Careers Fair is an outstanding opportunity to meet more than 30 prestigious employers who are looking to recruit new talent. Organisations at the Fair include:
Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.
The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.
The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.
The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.
Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”
Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures. It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”
An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.
The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey. Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.
The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.
In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”
The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.
A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by: Liz Hartsone FIH, Liz Hartstone Executive Search Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels Antony Woodcock, Gig Adam Rowledge FIH, Georgian House Sophie Murray, National Association of Care Catering Juliet Price, Hotel Booking Agency Association Matthew White FIH, The University Caterers Organisation Paul Hurren FIH, Association of Catering Excellence
The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.