Media coverage for Planday Brexit survey

brexit

Earlier this month (12 June) the Institute partnered with workforce collaboration software company Planday to launch their YouGov survey of hospitality managers and staff to find out how prepared they are for Brexit and what impact they think it will have on their business and jobs.

The media coverage from the launch was highly successful, with a total number of 42 pieces of both online and broadcast media. Our chief executive Peter Ducker FIH took part in a total of 13 radio interviews with stations such as BBC Radio Scotland and Jazz FM, with a reach of over 2.4 million people.

There was a total of 29 pieces of editorial coverage, including Press Association, the selective newswire service which feeds the British media, alongside online coverage in the Independent.

The survey received strong pick-up across the hospitality and HR trade media, such as The CatererBig HospitalityHotel OwnerHospitality & Catering News and Boutique Hotelier, some of which included insights from the Planday Brexit Survival Guide.

The coverage did not stop at just the UK, as the research was picked up globally in the US, India, Indonesia, Germany, South Africa, France, Sweden, Portugal, and even included an article in Welsh.

All members will receive a printed copy the Brexit Survival Guide with their copy of HQ Magazine this July. The guide is packed with smart tips on recruitment, retention and staff engagement.

Download your Brexit Survival Guide here

 

 

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The Institute’s achievements 2017-2018

Attendees of the Institute’s Annual General Meeting in June were presented with the infographic below which summarises recent Institute activity.

The Institute is supported by more than 20 Business Partners and Academic Partners.

Nearly 600 programmes of learning in 20 countries are currently endorsed or accredited by the Institute.

AGM 2018 - IOH_infographic_finalPDF

 

Institute of Hospitality Awards 2018 Winners

280 hospitality professionals came together this week (19 June) to celebrate the very best in people development at the Institute of Hospitality Annual Dinner & Awards.

(For coverage of the Hospitality Assured Awards, click here)

web BaxterStorey -talent development team of the yearTalent Development Team of the Year – BaxterStorey
Sponsored by Tchibo

BaxterStorey’s nine-month graduate programme fast tracks candidates into managerial roles. Now in its seventh year, it receives over 500 applications from hospitality graduates per year, proving how popular and recognised the programme is.

In 2017, BaxterStorey launched its newest training initiative: the Service Academy. Designed to ensure hospitality staff across the business are equipped with skills and confidence to provide a service to rival that of a five-star hotel, the initiative is the first of its kind within the hospitality industry. It was developed by graduate Gabrielle Le Roux AIH who successfully completed the WSET Wine Educator programme and led the application for BaxterStorey to become the first UK Contract Caterer accredited to deliver WSET courses. This also makes her the first APP educator within the foodservice industry, and she is responsible for running the training available to all 8,500 BaxterStorey staff.

web PPHE Group winnerBest Student Placement of the Year –  PPHE Hotel Group
Sponsored by Pitmans Law

PPHE Hotel Group’s you:niversityplus undergraduate placement programme has been crafted into a learning curriculum specifically designed to support the students’ development and journey in accordance with the Springboard INSPIRE kite mark. PPHE has engaged with several UK and Netherlands based universities, including Surrey, Bournemouth, Brighton, Leeds, Manchester, Portsmouth, Plymouth, Birmingham, Chester, Sunderland, and Stenden Hotel School.

Sixteen successful students (out of 140 applications) went through the selection process.
Regional training manager Paresh Vara said: “Inducting our students in the right way was important to us. We wanted them to feel welcome and know that they had made the right choice by joining our company. We designed a ‘Fresher’s Week’ full of great induction activities, starting on their first day with our company induction workshop: Connect!

“A Whatsapp group was created prior to the arrival of the students. We also provided them with an induction workbook, the Discovery Book to track their learning and serve as a reference tool throughout the placement. Their Fresher’s Week also consisted of a hotel welcome, a “get to know London”, using Twitter and Instagram to snap #landmarkselfies. Their week ended with a treasure hunt across the London hotels.”

web Hilton - best grad schemeBest Graduate Scheme of the Year – Hilton UK & Ireland
Sponsored by Ecole Hôtelière de Lausanne

 Hilton UK & Ireland’s Management Development Programme was introduced in 2012 with the objective of developing the future talent pool for operational roles (assistant/departmental manager). The overall aim is to cultivate and prepare individuals who have the potential and drive to reach at least departmental manager status within 18 months. Their experience includes two nine-month hotel placements in the UK covering two main areas in each placement (F&B and front office), five residential workshops and two business-driven projects.

The graduates are assigned a hotel senior leader as mentor and also have a ‘graduate group leader’ who oversees four or five of them as a peer-group to provide additional support, guidance and direction. Since the programme’s inception in 2012, it has successfully filled 58 leadership positions.

web outstanding award Enam AliOutstanding Contribution to the Industry – Enam Ali MBE FIH
Sponsored by JING

Enam Ali MBE FIH is among the most prominent British Asian personalities and the man behind revolutionary change in the curry industry. He began his community work by establishing numerous trade associations in the 1990s and published the industry’s first and leading trade publication, Spice Business Magazine, in 1997. Subsequently he founded the Annual British Curry Awards in 2005 which is dubbed as the ‘Curry Oscars’. He is also the founder of multi award-winning restaurant Le Raj and recently established a training restaurant Le Raj Academy @ NESCOT college. Alongside this, Ali has developed outstanding relationships in the political arena as a member of the Home Office Hospitality Advisory Panel. In 2009 Enam was appointed a Member of the Order of the British Empire (MBE) in the 2009 New Year Honours for his services to the Indian and Bangladeshi restaurant industry.

web judges special award The Grand FolkestoneJudges Special Achievement AwardRobert Richardson FIH and The Grand, Folkestone
Sponsored by Planday

Peter Ducker FIH, chief executive, Institute of Hospitality, commented: “Robert has demonstrated a tireless energy and determination to support colleagues, using creative and inspiring methods to attract and retain an engaged and enthusiastic team despite not having the funds and support of a big brand behind him.”

The following organisations were Highly Commended by the judges.

web concord highly commended

Best Graduate Scheme Highly Commended – Concord Hotels

web the ritz highly commended

Best Student Placement Highly Commended – The Ritz 

web good hotel group highly commended

Talent Development Team Highly Commended – Good Hotel London

The Institute of Hospitality Annual Dinner & Awards 2018 were generously supported by the overall sponsor workforce collaboration software company Planday. The other event sponsors were Meiko and aslotel. The venue sponsor was Park Plaza Westminster Bridge.

The judges were Angela Maher, Head of Hospitality School at Oxford Brookes Business School; Wendy Sutherland, Managing Director, Ramsay Todd; Alex Wilson MIH, House Manager at Rocco Forte Hotels.

If you would like to register your interest in entering the 2019 awards or attending the event please email your contact details to events@instituteofhospitality.org and we will keep you updated.

Thanks to all those who attended and shared the event via social media. Follow the conversation #IOHAwards on Twitter – @IoH_online

 

 

 

Institute of Hospitality Northern Ireland Awards for Professionalism. Winners Revealed

Group Shot

The Institute of Hospitality Northern Ireland Branch has revealed the winners of the 23rd Institute of Hospitality Awards For Professionalism at a glittering event recently held at Titanic Belfast.

The highly coveted awards recognise talented individuals who have contributed to their business and the industry over the past year.  For 2018 there were 21 categories with four new categories including; Duty Manager of the Year, General Manager of the Future, Human Resource Manager of the Year and Unsung Hero.

This year saw a record number of entries with the independent judges citing this year as being extremely competitive with a very high standard of professionalism demonstrated by candidates.

The 23rd Institute of Hospitality Awards For Professionalism winners are:

Rachel Carson Outstanding Apprentice

Outstanding Apprentice of the Year Award sponsored by People 1st
Rachel Carson – Ballyrobin Country Lodge (pictured above)

Stefanie Brooks Human Resource Manager

Human Resource Manager of the Year sponsored by Gen Tech
Stefanie Brooks – Hastings Culloden Estate & Spa (above)

Caitriona Lennox Business Development Manager
Business Development Manager of the Year Award
sponsored by Johnsons Coffee
Caitriona Lennox – Mount Charles Group (above)

Bull & Ram Hospitality management team

Hospitality Management Team of the Year sponsored by firmus energy
Bull & Ram (above)

Roisin McErlean Independent Bar manager

Independent Bar Manager of the Year sponsored by Molson Coors
Roisin McErlean – The Tipsy Bird (above)

Jose Castano Duty Manager

Duty Manager of the Year sponsored by McAlindon Wines
Jose Castano – Hilton Templepatrick (above)

Friederich Machala Contract Catering Chef

Contract Catering Chef of the Year sponsored by Irwin’s Bakery
Friederich Machala – Sodexo (above)

Paul Cunningham Restaurant Chef

Restaurant Chef of the Year sponsored by Henderson Foodservice
Paul Cunningham – Brunels Restaurant Newcastle (above)

John Paul Taggart General Manager

General Manager of the Future sponsored by Tourism NI
John Paul Taggart – Odyssey Bowl (above)

Laura Wilson Unsung Hero

Unsung Hero of the Year sponsored by Net Affinity
Laura Wilson – Sodexo (above)

Thomas Stinton Student Potential

Student Management Potential Award sponsored by Stephens Catering
Thomas Stinton – Ulster University Business School (above)

The further winners are as follows:

Contract Catering Manager of the Year sponsored by Deli Lites
Caroline McClelland – Mount Charles Group

Supplier of the Year sponsored by NIMMS
Leah Robb – Robb Brothers Wine Merchants

Restaurateur of the Year sponsored by Hugh Jordan
Daryl Shields – Bull & Ram

Front of House Manager of the Year
sponsored by Avvio
Lucy Waugh – Bullitt Hotel

Lecturer of the Year sponsored by Institute of Hospitality
Sharon Rolt – Belfast Met

Hotel Chef of the Year sponsored by Get Fresh
Conor McClelland – Rayanne House

Hotelier of the Year sponsored by MKB Law
David Morrison – Killyhevlin Lakeside Hotel & Lodges

Coffee Shop / Café Manager of the Year sponsored by Lynas Foodservice
Cathy Moore – Loaf Café Bakery

Housekeeping Manager of the Year sponsored by Lilliput Services
Michael Joseph – The Old Inn

Denis Broderick Outstanding Contribution

The Outstanding Contribution Award sponsored by NI Jobs was presented to Denis Broderick (pictured above) for his commitment and innovative approach to achieve the very best for the industry and the support he provides to those around him.  The Institute of Hospitality President’s Award was presented to longstanding Northern Ireland committee member Michael Cafolla for his dedication and service to the Institute of Hospitality over the years.

Chair of the Institute of Hospitality Northern Ireland Branch, Marianne Hood FIH commented: “We are delighted to reveal the 23rd Institute of Hospitality Awards for Professionalism 2018 winners. Over the years the awards have increasingly become an important event for individual industry professionals in Northern Ireland.  Not only do they recognise talented individuals, who have contributed so much to their business and the industry over the past year, but demonstrate a clear commitment to developing and maintaining professionalism within this fantastic sector. We are indebted to a range of long-term, credible sponsors and partners and we thank them for their continued support without which the awards could not happen. We are also indebted to our dedicated voluntary committee who are committed to supporting our industry.  We also congratulate our longstanding committee member Michael Cafolla who received the President’s Awards in recognition for his dedication and service.”

Peter Ducker FIH, Chief Executive of the Institute of Hospitality, added: “Over the past 23 years the Institute of Hospitality NI committee has constantly raised the profile of the awards, making them more popular and prestigious than ever. The committed team provides an excellent awards process and event which promotes professionalism and encourages continued professional development within the industry. We congratulate all of the winners and thank them for helping to raise the standards of professionalism within hospitality.”

For further details, visit Facebook InstituteofHospitalityNI,
Twitter @IOH_NI #IOHNI18.

HQ explores the talent pipeline

001_HQ_SPRING_2018_SPINE.pdfYour latest issue of HQ (second quarter 2018 issue 48) is landing on UK doormats this week. It explores the talent pipeline from a number of perspectives.

Where is our next generation of leaders and senior managers coming from? It is a question often asked  in hospitality management and education circles. Your latest issue of HQ Magazine is packed with answers and opinions on the matter.

Our chief executive Peter Ducker FIH is impressed with the talented and enthusiastic young hospitality management students coming out of universities and colleges. It is up to all of us to ensure they find ways to achieve their full potential within our sector and that we do not lose them to other industries, he says.

Still just 32-years-old, Adam Rowledge FIH is a rising leader on the UK hotel management scene and a superb role-model for new entrants. Our in-depth interview showcases the importance of creating the right culture within the workplace that allows talent to grow and shine.

A UK government review into higher education is now underway, concerned about choice and value for money within a system where almost all institutions are charging the same price for courses. The review may mean some tourism and hospitality courses will either need to change their approaches radically or risk becoming obsolete, says John Swarbrooke of Plymouth University

Of course, a university degree is by no means the only route into a successful hospitality management career. Sue Williams FIH MI, current Hotelier of the Year, is just one of hundreds of professionals who started their careers with the Concord hotel management programme.  Celebrating its 50th anniversary, Glen Harrison MIH reveals all about this unique on-the-job training scheme which specifically targets youngsters coming out of FE colleges who do not want to go to university.

Other contents in this HQ Magazine

  • Peter Jones MBE FIH – Why has the government dropped the T level in hospitality?
  • Passion4Hospitality 2018 – re-live the excitement of our largest ever student and industry networking event
  • The end of business as usual – Angela Roper FIH on vertical disintegration in the corporate hotel industry
  • A winning partnership – how Sheffield Hallam University and Hilton are working closely together
  • Cybercrime and GDPR – what businesses need to do to protect themselves
  • Tableware trends – creativity is all the rage but weird, wacky (and unhygienic) are definitely out

 

 

New Fellows celebrate in London

New fellows 2018 (4) web res

New Fellows of the Institute of Hospitality celebrated during an evening of exclusive networking and fine food and wine at the Royal Automobile Club, London, on Monday 9 April.

Wendy Bartlett & Guests web res

Praise for the evening came thick and fast on social media. Wendy Bartlett MBE FIH (pictured above) said: “I love our industry. There are not many industries where you sit with your competitors and have a totally fun evening. Great one last night at the Fellows’ Dinner. Thank you to contract caterers for being a fun bunch.”

Robert Richardson FIH (2) web res

Robert Richardson FIH, general manager of the Folkestone Grand (pictured above right) recieves his certificate of Fellowship from Stephen Kyjak-Lane FIH, chairman of the Institute’s Supervisory Board.

Ciara Crossan said: “It was great to spend time catching up and having fun.” Tim Penter FIH commented: “A great night; excellent venue, food and company.” Simon Esner FIH added: “Amazing venue for the Fellows’ Dinner.”

Quality employers support Passion4Hospitality 2018

untitledThe eighth edition of Passion4Hospitality, the Institute of Hospitality’s annual student and industry networking event, benefited from an extensive Careers Fair featuring nearly 40 companies looking for new talent.

Around 300 hospitality management students attended the all-day event which took place at Novotel London West on Monday (12 March). Students came from UK universities and colleges and from Stenden University in the Netherlands. They gained a wealth of advice on landing the right job during the interactive conference programme. They also had time to take full advantage of the excellent Careers Fair to make contact with the high-quality employers who are actively recruiting.

20180312_0799

Represented at The Careers Fair were Royal Automobile Club, Victory Services Club, Shangri-La at the Shard, Georgian House, The Ritz, Dorchester Collection, Four Seasons Hotel London at Park Lane, Doyle Collection/The Bloomsbury, BaxterStorey, Evolve Hospitality, Novotel London West, Sarova Hotels, Foxhills, Gravetye Manor, Bespoke Hotels, Edition Hotels, Nadler Hotels, Hyatt, Waldorf Hilton, Iconic Luxury Hotels Group, The Savoy, Harbour Hotels Group, CH&Co, Splendid Hospitality, Exclusive Hotels and Venues, Catapult, Jurys Inn, Dorsett Hotels, Mandarin Oriental, Como Hotels and Resorts, SpaYse International, The Principal London, National Careers Service, Hospitality Assured, Dukes Collection, and Firmdale.

The HOTS Business Game runners-up from Stenden, Holland

Teams from six universities competed in the HOTS Business Game competition to run a virtual resort hotel. The winning team (above) was from Glion Institute of Higher Education, London. The runners-up came from Stenden University in the Netherlands. The University of Brighton came in third place. The competition was administered by Peter Russell MIH of the Russell Partnership.

Peter Ducker FIH, chief executive, Institute of Hospitality, introduced the event by telling students: “No one will ever care about your career as much as you do, so the sooner you start planning and setting yourself goals, the better.”

Get that job!

During a panel discussion, students were advised on how to stand out. Match the tone and message of your covering letter to the vacancy, said Shona Rye, director, Your Invisible Partner. Use social media as a research tool and go into the interview armed with information about the company, so that you are well-prepared when asked to contribute questions at the end of your interview, said Martin Smith, Collins King & Associates. Do not simply send in your CV and wait for a reply, said Neil Graham, managing director, SpaYse International. A follow-up phone call will help, and during the interview itself, recruiters are interested in personality.

Diversity dilemma

Asked whether she was in favour of quotas for female managers in hospitality, Debrah Dhugga FIH MI, managing director, Dukes Collection, replied: “I would never want to be given a job just because I was a woman.”

She added she would like to see more women at executive level: “A diverse board room generates a richness, a wider viewpoint in a world where women are increasingly a powerful force as consumers and business leaders.”

Diverse workplaces in general have advantages in terms of attaining customer loyalty, she said: “Value everyone in your organisation. Diversity refers to age, disability, religion, gender and more, and goes beyond just legal compliance. International work experience is of value and managers must be ready to harness the diversity of the workforce.”

Spotlight on the sectors

20180312_0528This panel discussion highlighted some of the lesser-known areas of employment in hospitality such as foodservice and private members clubs. Mark Field FIH, operations director, The Victory Services Club said that he found working in members clubs to be “a tremendous working environment where I can use my skills as a hotelier.” Jessica Berry, talent manager for The Doyle Collection, highlighted the similarities between her current role in human resources and her previous experience in event management. Delphine Delacroix AIH, MICE office manager at Novotel London West, added that working in events means that no two days are ever the same.

Adam Rowledge FIH, general manager, Georgian House, provided an extremely well-devised and useful A-Z of personal brand promotion. Using video well will give you a huge advantage on social media, he said, and concluded his presentation with a quote from Charles Buxton: “Experience shows that success is due less to ability than to zeal.”

Breaking the ice

Rory Kelly-Naughton, hotels business manager, Evolve, provided expert advice on networking. “Make contacts and then maintain them. I got my job with Evolve because I know the owner, even after six years. ”

Peter Ducker FIH concluded: “Passion4Hospitality is a highlight in our calendar and I always come away feeling inspired and energised. The speakers gave their time freely to help make today possible. My thanks to them; to all our sponsors; to the exhibitors at the Careers Fair; and also to Michael Sloan FIH and his team at the Novotel London West for their generosity as venue sponsors.”

Sponsors

The headline sponsor of Passion4Hospitality 2018 was Planday. The other sponsors were arena4finance, aslotel, the Council for Hospitality Management Education (CHME), Critiquie, Fresh Montgomery, Glion, HOTS, Novotel, Savoy Educational Trust, Stenden, SpaYse International.