Mariya Kovacheva AIH, who graduates from the Edge Hotel School this year, said: “People from HR wanted to interact with us, see what attracted us to hospitality and ask about our future goals. They are going to offer us positions. It was very good and very useful.”
Paul McDonald, human resources business partner at Shangri-La Hotels and Resorts, said: “What an uplifting day meeting new and exciting talent through the Institute of Hospitality. Thank you to all of those new connections whom expressed an interest in Shangri-La Hotel, At the Shard.”
Graham Copeland FIH MI, group hotel director at the Zetter Group, said: “I am delighted that we could showcase The Zetter Group’s amazing career opportunities to the talented students of the universities, colleges and hotel schools attending the Institute of Hospitality Careers Fair.”
Joanne Meredith, head of human resources at The Ritz London, said: “We have met many great students today.”
The event was organised by Michael Voigt FIH, general manager of L’Oscar and Institute of Hospitality London Branch education officer. Ben Singer FIH, chair for the London Branch, Paul Evans FIH deputy dean of BPP University and student member Eleni Michael from the University of Surrey worked closely with Michael to put the event on.
The event took place at the Institute of Directors on Pall Mall. Lunch and refreshments were generously sponsored by BaxterStorey. Planday, a provider of employee scheduling software, also sponsored the event.
The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality sector, and reaction to the apprenticeship levy. We are grateful for the expert input of our debate participants:
Peter Ducker FIH, chief executive, Institute of Hospitality
Simon Tarr, chief executive, People 1st Helen Anzani MIH, head of catering services, University of South Wales
Martin Knight, sales director, HIT Training
Tony Clodd FIH, deputy head, University of Derby
Sally Beck FIH, general manager, Royal Lancaster
David Foskett MBE FIH
Julie Barker FIH, director of accommodation & hospitality, University of Brighton and former chair of TUCO
Tony Mullen, Apex Hotels HR manager for London
Graham Eveleigh, head of skills development, WSH Limited
Jonathan Gray, partner, Pitmans Law
To gain an understanding of the recent reforms to the UK apprenticeship system, read the article here taken from the current issue of HQ Magazine .
People 1st Consultation
The Education and Skills Funding Agency (ESFA) recently consulted on the withdrawal of apprenticeship frameworks in April 2018. People 1st responded to their consultation and suggested that, where a framework is subject to review and there is a new and approved apprenticeship standard in place, that certain pathways should actually be withdrawn earlier.
People 1st is now running a consultation on this topic. The final decision on withdrawal dates will reflect the outcome of the consultation, so People 1st wants to ensure that employers have had their say. Employers are invited to take part in the short survey by 8 June.
Hospitality, Leisure and Tourism students at the University of Greenwich now qualify for free student membership of the Institute of Hospitality. Thanks to the University’s recent decision to join the Institute’s Education Membership Scheme, their students will benefit from the resources and career benefits offered by the industry’s professional body.
Maria Gebbels, Ph.D. MSc MIH, Lecturer in Hospitality Management says:
“The University of Greenwich is proud to have joined the Institute of Hospitality’s Education Membership Scheme (EMS). This free for students membership will give them access to valuable industry resources and contribute toward their academic and professional journey. At Greenwich, we are devoted to helping students move into high-quality, graduate-level jobs, which will be further enhanced through the EMS by bringing students into contact with hospitality industry professionals through the mentoring scheme and networking events.”
The scheme has been operating for many years and is an excellent example of how the Institute is supporting entrants to the industry. There are over 70 academic institutions taking part in the scheme both in the UK and worldwide. Full details and a list of EMS participants can be found at www.instituteofhospitality.org/ems
Learning providers who wish to discuss options to join the scheme and establish free membership for their students should contact Rosalyn Berry on +44 (0)20 8661 4927 or email email@example.com
The University of Greenwich is a British university with campuses in south-east London and north Kent. These include the Greenwich Campus, located in the grounds of the Old Royal Naval College (see photo) in the Royal Borough of Greenwich, London. It is the largest university in London by student numbers and the greenest in the UK as assessed by the People & Planet Green League Table.
Three students received the accolade of “Student of the Year” at The Institute of Hospitality Southern Branch’s Student Awards Gala Evening at the exclusive Lainston House Hotel, near Winchester on 2nd May.
Over ninety people attended the event, which was hosted by the celebrity chef, Steven Edwards, and featured the top college students from Dorset, Hampshire and Wiltshire who competed for prizes in the Chef, Pastry Chef and Front of House categories.
The Chefs’ Forum Award for Chef Student of the Year went to Reegan Graff from Kingston Maurward College.
The Yate Supplies Pastry Chef Student of the Year was won by Jessica Edwards from Bournemouth & Poole College.
The AA Front of House Student of the Year was Carmen Darmanin from Eastleigh College.
The evening included a sumptuous three course meal prepared by the chefs at Lainston House using meat provided by the Agricultural and Horticultural Development Board (AHDB), organic fruit and vegetables from Sunnyfields and wine from Nyetimber and Bancroft. Further sponsorship was received from the Institute of Hospitality and Halton Foodservice.
“The competition was very close; the judges had a very difficult time choosing the winners. It was a spectacular evening – there was a real buzz going around the room the whole night; and when the winners were announced it was electrifying!”, explained Tom Goss MIH from the IoH Southern Branch. “We are thrilled with the high level of support that we have received from the industry and the colleges”.
In addition to Kingston Maurward College, Dorchester, Bournemouth & Poole College and Eastleigh College, entrants came from Brockenhurst College, Highbury College, South Downs College and Basingstoke College of Technology.
The full list of finalists is as follows:
FRONT OF HOUSE Carmen Darmanin VTCT Diploma in Food and Beverage Service Supervision (Level 3) Eastleigh College Kiera Diment Advanced Apprenticeship in Customer Service (Level 3) Kingston Maurward College Jamie Duncan VTCT Diploma in Food Service & Supervision (Level 3) Basingstoke College of Technology Jack Gadd C&G Diploma in Hospitality Supervision (Level 3) Brockenhurst College
CHEF Jane Doma VTCT Diploma in Advanced Professional Cookery (Level 3) Eastleigh College Daniel Field NVQ Diploma in Professional Cookery (Level 3) South Downs College Hannah Fisher VRQ Advanced Diploma Professional Chef (Level 3) Bournemouth and Poole College Reegan Graff Intermediate Apprenticeship in Hospitality & Catering (Level 2) Kingston Maurward College Precious Smith NVQ Professional Cookery (Level 3) Highbury College
PASTRY CHEF Molly Scarlet Ash C&G Advanced Diploma in Patisserie and Confectionary (Level 3) Highbury College Jessica Edwards VRQ Advanced Professional Patisserie and Confectionery (Level 3) Bournemouth and Poole College Shannon Foreman VTCT Diploma in Professional Patisserie and Confectionary (Level 3) Eastleigh College
The Institute of Hospitality has formed an exciting new partnership with Umbrella Training to deliver successful and high-quality apprenticeship programmes. Through this relationship, Umbrella Training will become one of the Institute’s accredited centres, delivering a suite of management qualifications to those seeking a leadership career in hospitality.
In addition, the Institute of Hospitality will become an end-point assessment organisation for apprentices who are on supervisory or management-related qualifications delivered by Umbrella Training.
Having the Institute end-assess apprentices not only offers a credible and professional sign-off, but also ensures Umbrella’s apprentices are acknowledged as ready to play their role in the future of hospitality by the industry’s professional body.
Through this partnership, apprentice students will become members of the Institute and gain access to its e-library and resources. A student chapter will also be developed, giving apprentices a voice and opportunity to shape the Institute’s agenda, and attend networking events and CPD events held throughout the year.
Sam Coulstock FIH, business relations director at Umbrella Training, says: “By working with industry experts, like the Institute of Hospitality, we’re able to give apprentices a far wider view of the sector and encourage more students that a hospitality apprenticeship is a viable route to a leadership career.”
Coulstock, who became a Fellow of the Institute this year, has enrolled on a fully-funded degree-level leadership and management apprenticeship.
The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business. Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home or office, and from any mobile device.
Our webinars include Q&A sessions and you can recieve follow-up materials. Last year we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.
Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).
Book your places now for our new season of webinars and get yourself and your business ahead in 2017. New Webinar Programme
4 April 2017 3pm UK time
Quality assessments vs online reviews Trisha Bennett FIH director, Hospitality Assured
In this digital age, are business quality assessments still an important customer service benchmarking tool, when more and more customer are trusting online reviews?
With much of the recruitment process now taking place online, it is important to ensure that you make the right impression and leave applicants with a positive image of your organisation. The webinar will look at how to get the basics right (respond promptly to enquiries, time-management, treat applicants as individuals) and look at how online and off-line recruitment channels perform in relation to retention.
9 May 2017 3pm UK time Adopting new technology doesn’t need to be hard Janel Clark, Snapshot
In 2017 it is no longer necessary to commit to one stand-alone system for everything. How can you pick and choose apps to suit your hotel and needs? In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.
23 May 2017 3pm UK time How hotels can compete with the holiday rental market Aly Thompson, Trivago
Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeals to travellers? Aly looks at traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.
13 June 2017 3pm UK time Truly changing behaviour with e-learning Peter Fullard, Upskill People
Skills development must go beyond ‘ticking the box’ to deliver a real business bottom-line benefit. Peter will focus on showing how hospitality professionals can ensure that e-learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.
11 July 2017 3pm UK time How to drive direct bookings to your hotel Aly Thompson, Trivago
Driving direct bookings is not all about big marketing budgets. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their research, and hooking them so they book with you directly. Aly looks at the basics of content marketing, website user experience, and search engine optimisation. She will also look at websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.
25 July 2017 3pm UK time Taking control of your career progression Adam Rowledge, Georgian House Hotel
Your manager or HR office may not have the necessary time to devote to your development. Instead, we have to take control of making the right career choices and fulfilling our career potential.
Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.
The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.
The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.
The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.
Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”
Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures. It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”
An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.
The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey. Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.
The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.
In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”
The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.
A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by: Liz Hartsone FIH, Liz Hartstone Executive Search Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels Antony Woodcock, Gig Adam Rowledge FIH, Georgian House Sophie Murray, National Association of Care Catering Juliet Price, Hotel Booking Agency Association Matthew White FIH, The University Caterers Organisation Paul Hurren FIH, Association of Catering Excellence
The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.