HQ Magazine Autumn 2017 out now

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Your autumn edition of HQ Magazine has arrived in the UK and been dispatched to the rest of the world. It is available to view on our website now.

In this issue, our cover feature is on how to close the gender gap in hospitality. Globally, 70% of hospitality and tourism workers are female, and yet men hold the vast majority of management and board positions.

More women than men gain university degrees and women earn more than men early in their careers. But the situation starts to reverse when people get into their mid-thirties. Sometimes the pay gap appears because women take time off to have children. Sometimes they get ‘stuck’ at a particular level.

Tracey Fairclough MIH presents brand-new research based upon interviews with 100 women from our sector and, most importantly, provides a new road map towards achieving greater equality.

We report from an Institute of Hospitality roundtable discussion of GDPR and present the best ways to prepare for the new data protection laws that come into force in May 2018. Our participants found that GDPR is actually a good opportunity to spring-clean their data and re-think their marketing strategies.

Other topics covered this autumn include preparing chefs for the open kitchen environment, job-jumping and what it means for career progression and the new health-conscisousness sweeping through hospitality.

Editor Ben Walker AIH says: “I am encouraged to see so many of our members taking the initiative to get in touch and contribute excellent articles to the magazine. The majority of our magazine is generated by members for members. My warmest thanks go to all of our marvellous contributors. A big thank you also to our designer Miranda Willan at H2O Publishing for an especially eye-catching cover.”

Members can view the magazine by logging into the members’ area of our website.

If you are not a member, please join the Institute of Hospitality now to receive your copy of HQ Magazine.
Here is a free download from the current issue:

Report from Institute of Hospitality Roundtable on GDPR

 

 

 

 

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Institute of Hospitality acquires Academy of Food & Wine Service and Hospitality & Leisure Manpower

The Institute of Hospitality has made two important acquisitions: The Academy of Food & Wine Service and Hospitality & Leisure Manpower.

 The Institute’s chief executive Peter Ducker FIH explains how these businesses will fit into the Institute’s strategic plans regarding customer service and productivity.

“For 30 years the Academy of Food & Wine Service has provided training programmes, offering a pathway to management for those working in front-of-house service. It has run some important industry competitions and provided support to its members as the professional body for front-of-house food & beverage service.”

“Given our increased focus on training and the development of our own online training using the Upskill People platform, this acquisition gives us a tremendous wealth of training material which will be of tremendous value to the industry, both in the UK and overseas.”

Hospitality and Leisure Manpower (HALM) is a national training, research and consulting group, founded and managed by David Battersby OBE FIH, a former president of the Institute of Hospitality and co-founder of the Gold Service Scholarship. HALM has developed algorithms to benchmark productivity in hospitality.

In 2001, with the British Hospitality Association, Battersby launched the ‘Profit Through Productivity’ programme with backing from the Government and key trade associations. ‘Profit Through Productivity’ provided regional workshops across the UK to help businesses increase their profits and efficiency.

Ducker adds: “Given the pressures of wage inflation and the concerns associated with recruiting and retaining talent, this acquisition will enable us to help members identify opportunities within their businesses, and will also give us a service of value to the industry at large, worldwide.”

Institute chairman Stephen Kyjak-Lane FIH MI comments:

“In 2018 the Institute celebrates its 80th anniversary. These strategic acquisitions, combined with advances the Institute is making on a number of fronts demonstrate clearly that we are as important and relevant to the industry today as ever. Over the coming months you will see these two organisations re-emerge, delivering valuable support to our great industry.”

 The two organisations were previously owned by the British Institute of Innkeeping.

Institute partners with Umbrella Training

The Institute of Hospitality has formed an exciting new partnership with Umbrella Training to deliver successful and high-quality apprenticeship programmes. Through this relationship, Umbrella Training will become one of the Institute’s accredited centres, delivering a suite of management qualifications to those seeking a leadership career in hospitality.

In addition, the Institute of Hospitality will become an end-point assessment organisation for apprentices who are on supervisory or management-related qualifications delivered by Umbrella Training.

Having the Institute end-assess apprentices not only offers a credible and professional sign-off, but also ensures Umbrella’s apprentices are acknowledged as ready to play their role in the future of hospitality by the industry’s professional body.

Through this partnership, apprentice students will become members of the Institute and gain access to its e-library and resources. A student chapter will also be developed, giving apprentices a voice and opportunity to shape the Institute’s agenda, and attend networking events and CPD events held throughout the year.

15 sam coulstock pictured with colleagues is studying for a degree-level apprenticeship
Sam Coulstock FIH (centre) with Umbrella Training colleagues. Coulstock is taking a degree apprenticeship in leadership and management

Sam Coulstock FIH, business relations director at Umbrella Training, says: “By working with industry experts, like the Institute of Hospitality, we’re able to give apprentices a far wider view of the sector and encourage more students that a hospitality apprenticeship is a viable route to a leadership career.”

Coulstock, who became a Fellow of the Institute this year, has enrolled on a fully-funded degree-level leadership and management apprenticeship.

Email Sam Coulstock FIH at: sam@umbrellatraining.co.uk
For further information go to: www.umbrellatraining.co.uk

Umbrella Training Elite Hospitality Apprenticeships logo

Meet our Learners of the Year

learners

The Institute of Hospitality’s Learners of the Year were rewarded for attaining the highest marks in their final exams. Their achievements were recognised during the Institute of Hospitality Awards Dinner at Westminster Kingsway College (WKC) on 13 June 2016.

Georgia Georgantopoulou Level 3 Learner of the Year

Georgia took the Institute’s Level 3 Diploma in Hospitality and Tourism Management . Georgia is working as a BaxterStorey team leader at law firm, Reed Smith, London. She says: “I’ve always thought that to further a career means hard work and continuous learning. BaxterStorey gave me the opportunity through their Leadership Academy to study for the course. It was a great and challenging year at WKC. I had the chance to further my knowledge, learn new things, challenge myself, meet new people and finally see my hard work rewarded.  Working and studying at the same time is not easy but the benefits are worth all the effort.  I’m utterly thrilled to be Learner of the Year for 2016 and I wish to continue learning, improving and progressing within the hospitality industry.”

Simon Hansen Joint Level 4 Learner of the Year

Simon took the Institute’s Level 4 Diploma in Advanced Hospitality and Tourism Management. Simon Hansen has been a lecturer in hospitality and catering at Kendal College in Cumbria for ten years, and previously worked in fine-dining restaurants across the country, gaining rosettes and recognition for his skills.  He will be part of the newly-expanded teaching team at Kendal, delivering Institute of Hospitality qualifications. Simon says: “I was encouraged to continue my own learning at Kendal while working. I was able to balance work, my passion for football and coaching local teams, and studying with lots of support from my tutor Suzanne Horner, who has been inspiring and supportive throughout.  I hope to inspire my own students to understand that learning is for life and is something that should be embraced and not feared.”

Jay Barnard Joint Level 4 Learner of the Yearpage

Jay took the Institute’s Level 4 Diploma in Advanced Hospitality and Tourism Management.  Jay is a BaxterStorey hospitality manager at the British Medical Association, London. He studied the Institute of Hospitality Level 4 Diploma at WKC as part of BaxterStorey’s Leadership Academy programme. He says: “Half way through the course I was promoted to hospitality manager at BMA. My first task was to re-launch the hospitality offer. I was excited to be able to showcase some new concepts to add the wow factor to events. This included using a vintage cake cart – which can be added to any event. As part of the course we needed to look at different aspects of the business and then present our proposals to senior members of the BaxterStorey team. Mine was on visual merchandising. I look forward to many more great years and opportunities with Baxterstorey in this exciting industry!”

Hospitality management opportunities – 66,000 of them!

(Source: People1st)
(Source: People1st)

There are many ways to work your way to the top in the hospitality industry. People1st, the sector skills council for the industry, estimates there is a growing number of vacancies for skilled managers in hospitality and tourism, and projects the need for an additional 66,000 managers by 2022.

People1st’s numbers confirm there is plenty of scope for job advancement if candidates can offer the right hospitality management and leadership skills. The infographic (right) acknowledges that the hospitality vacancies exist, but also shows that employers are finding some deficiencies in their employees’ skills sets. On-the-job training and further (FE) or higher education (HE) are two ways to address this skills gap.

For job seekers who are interested in obtaining some hospitality education, Caterer.com has clearly outlined the types of educational qualifications – including Institute of Hospitality qualifications – budding hospitality managers can obtain in the UK to ensure they have the skills sought by employers. From apprenticeships for the youngest learners and NVQs to bachelor’s degrees and Institute qualifications, there is something to suit learners of every age and every budget.

To locate and apply for a hospitality apprenticeship in your area, visit .GOV.UK and search for ‘hospitality’ followed by your post code. The results will show businesses seeking hospitality apprentices.

The educational information in this article can get you started on the road to a rewarding hospitality career.

 

Young professionals at the Peninsula Shanghai are flying high as recipients of the IoH Diploma

The energy of these young hospitality professionals of the Peninsula Shanghai as new recipients of Institute Qualifications is palpable!
The energy of these young hospitality professionals of the Peninsula Shanghai as new recipients of Institute Qualifications is palpable!

Employees at the Peninsula Shanghai, a luxury hotel on the Bund, have successfully completed the Institute’s Diploma in Management for International Hospitality and Tourism. The 18-month course was delivered in partnership with the Institute and the Hong Kong Institute of Vocational Education (IVE), an Institute Approved Centre. In total, nearly 50 management trainees have graduated from the Shanghai Peninsula since the course started in March 2012.

Graduates received their certificates from Arthur de Haast FIH, chairman of the Institute’s Executive Council. He said: “I was most impressed with the young graduates who have clearly all worked so hard. It was also great to see them enjoying themselves as a team.”

Joseph Chong FIH, general manager of the Peninsula Shanghai Complex, added: “Young hotel professionals in China covet an international accreditation, and these challenging courses are tailored to their long-term development needs. The Peninsula Shanghai is proud to have created this winning partnership with the Institute of Hospitality and IVE.”

If you or your organisation would like to learn more about the educational opportunities with the Institute of Hospitality, contact Anne Harper, Head of Awarding Body, at: anne.harper@instituteofhospitality.org or ring +44 (0)208 661 4925.