The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality sector, and reaction to the apprenticeship levy. We are grateful for the expert input of our debate participants:
Peter Ducker FIH, chief executive, Institute of Hospitality
Simon Tarr, chief executive, People 1st Helen Anzani MIH, head of catering services, University of South Wales
Martin Knight, sales director, HIT Training
Tony Clodd FIH, deputy head, University of Derby
Sally Beck FIH, general manager, Royal Lancaster
David Foskett MBE FIH
Julie Barker FIH, director of accommodation & hospitality, University of Brighton and former chair of TUCO
Tony Mullen, Apex Hotels HR manager for London
Graham Eveleigh, head of skills development, WSH Limited
Jonathan Gray, partner, Pitmans Law
To gain an understanding of the recent reforms to the UK apprenticeship system, read the article here taken from the current issue of HQ Magazine .
People 1st Consultation
The Education and Skills Funding Agency (ESFA) recently consulted on the withdrawal of apprenticeship frameworks in April 2018. People 1st responded to their consultation and suggested that, where a framework is subject to review and there is a new and approved apprenticeship standard in place, that certain pathways should actually be withdrawn earlier.
People 1st is now running a consultation on this topic. The final decision on withdrawal dates will reflect the outcome of the consultation, so People 1st wants to ensure that employers have had their say. Employers are invited to take part in the short survey by 8 June.
It is almost six months since the EU referendum result. The most evident impact so far has been the pound sterling devaluation. A weakened currency boosted leisure visits to the UK with an influx of visitors in July and August.
On the other hand, the pound devaluation has made international travel more expensive for UK residents. This has impacted countries in Europe that rely on arrivals from the UK, particularly Spain and Ireland.
What is your experience? Has it affected your costs and your retention and recruitment of staff? Please take a few minutes to complete our survey on the impact that Brexit has had on you and your business so far.
We know how busy you are, so this survey is very short and it is confidential. The results will be aggregated and reported on our website and in our magazine. Your participation is much appreciated.
A new research report from Barclays takes a look at the ‘feedback economy’ and its impact on the hospitality industry. Customer-generated online reviews are increasing and opportunities for significant growth exist for responsive businesses.
The report’s economic modelling suggests that the hospitality and leisure sector – if it becomes more responsive to online feedback – can reap benefits and potentially ‘boost the economy by £3.2bn by 2026′.
What does this responsiveness involve? The report explains how the online review process is managed by the respondents including, for example, the use of dedicated staff, Customer Relationship Management (CRM) systems and monitoring of online sites. Surprisingly, opportunities are particularly significant for small and independent businesses who appear to be more responsive to customers’ input. Case studies involving the five star Corinthia Hotel London, Villa Plus and Everyman Cinemas illustrate how to successfully manage feedback.
So what can hospitality businesses do to ensure they make the most of the feedback economy? Barclays’ report suggests taking a longer-term view of online reviews. The report’s infographic ‘Strategies for Success’ can help guide businesses in the steps a business can take to reap benefits from the feedback economy.
Barclays has made this report free to download. Find it HERE.
Wondering what your customers want when it comes to technology and convenience? Here’s a report from the hospitality researchers at the Cornell School of Hotel Administration explaining the results of a survey of 745 US travellers and their tech ‘wish list’. It confirms when technology is being used, the favoured devices (tablets, smart phones or PCs) and where technology may be disappointing consumers.
This report can provide forward-thinking hospitality businesses with ideas about how to appeal to tech-savvy customers, whether it is in the research, booking or travel stage of the selection and purchase process.
Please help us determine how hospitality businesses are handling the increased use of e-cigarettes by answering a single question about the smoking – or ‘vaping‘ as it is known – of e-cigarettes in hospitality businesses.
Click this LINK to be taken to the 5 Second Survey – or use the QR code to the right to access the survey on your mobile or tablet.