Deliveroo announces integration with Lightspeed ePOS system

Food delivery market leader Deliveroo and ePOS vendor Lightspeed have announced their integration. Lightspeed customers will now be able to see and process Deliveroo orders directly in their ePOS system.

The integration can help entrepreneurs easily incorporate delivery into their business plans, and will empower restaurateurs to become more efficient and increase their profits. This integration will be available to Lightspeed customers only.

An end to chaos, mistakes and extra costs

This integration is the innovation hospitality operators have been waiting for. Previously, offering food delivery meant having to deal with too many iPads behind the counter and the additional work of manually re-entering delivery orders into the ePOS. Not only was this a time-consuming and inefficient way of working, but it was also costly as most restaurants would need a full-time employee to take care of processing delivery orders. This integration solves both problems, eliminating the need for multiple tablets and ensuring that stock updates automatically.

Jerome Laredo, VP EMEA of Lightspeed, states: “At Lightspeed, we have always had a vision of a connected hospitality world and we strive to make our restaurateurs’ lives easier by providing them with the tools they need to grow their business.

We want Lightspeed to be the management hub for restaurants. This integration with Deliveroo is a great example of how we can give our customers an incredible opportunity to partake in the rapidly growing food-delivery market while making their operations a lot more efficient, and we are particularly pleased with that.”

Deliveroo is the first food-delivery company taking a step towards partnering with ePOS providers and remain enthusiastic about the possibilities the integration offers.

Mathieu de Lophem, General Manager, Deliveroo Benelux: “With the goal of helping restaurants thrive, Deliveroo is constantly innovating. Our partners have told us that integrating with their sales systems is such an important step in them being able to provide delivery services – that’s why we’re excited to partner with Lightspeed globally.

Through this partnership, we help restaurants cut out needless time inputting orders into sales systems. This allows front of staff to focus on delivering an amazing dine-in experience, while enabling restaurants to boost revenues through delivery orders.”

For restaurants and other hospitality operators the benefits are clear:

  • Staff processing delivery orders can be reallocated to front-of-house roles, improving the customer experience in store
  • Huge time saving, allowing restaurants to quickly process more orders
  • Reduced risk of errors when inputting orders, providing a better experience for customers
  • More counter space, decluttering the working space for restaurant staff

Nicholas Steiner, Lightspeed customer and owner of Yoobi in London is already using the integration. He says: “Up until now, each delivery order had to be manually transcribed from Deliveroo into Lightspeed by one of our team members. This process was laborious, and opened us up to mistakes which resulted in customers getting an incorrect order and making accurate reporting a challenge.

The integration is exactly what we needed as orders arrive into our Lightspeed system seamlessly. This now allows us to make orders quicker and with greater accuracy for our customers and allows us to have accurate reporting. Not only is the system faster for us, it has also allowed us to reduce our labor costs as at the volume of orders we had on a daily basis, we needed to employ one person just to enter orders into our system. Team is also happy as entering orders into the system all day was not very popular.”

About Lightspeed:

Lightspeed is a Business Partner of the Institute of Hospitality. It is the UK’s leading cloud-based management system for hospitality and retail. With more than 50,000 retailers and restaurant owners, Lightspeed processes over £12 billion in transactions per year in more than 100 countries. Lightspeed customers see on average a 20% increase in their sales within the first year. Lightspeed was founded in 2005, with its headquarters located in Montréal, Canada, and has offices in the Netherlands, Ottawa, New York, Ghent, Brisbane and london.

More information, please visit


Institute of Hospitality welcomes payment specialist Lolly

PrintThe Institute of Hospitality announces a new business partnership with Lolly, a Point of Sale (PoS) and payments specialist serving small hospitality businesses across the UK: from coffee shops, pubs and night clubs, to mobile catering, pop ups and corporate caterers.

Peter Ducker FIH, chief executive, Institute of Hospitality, says: “Efficient payment systems mean a faster service, with more customers served in less time. The Institute of Hospitality prides itself on offering great partnership deals to our community of members and we are delighted to welcome Lolly, a hospitality-specific company that provides essential support to our diverse, dynamic and entrepreneurial industry.”

Peter Moore, CEO of Lolly, comments: “Through our membership of the Institute of Hospitality, we hope to align ourselves with industry colleagues, and to benefit from the knowledge-sharing and best practice, which – in turn – we will pass on to our own clients. Best practice is vital to the success and growth of the sector.”

The company offers a complete point of sale package where customers can use its EPoS software on tills and PoS tablets. Lolly then networks these to card payment machines, to speed up service and provides a cloud-based back office, supplying real-time business analytics.

Lolly provides enterprise level EPoS at an affordable price. Today, it is the only UK business of its kind that can truly scale from a downloadable product to a fully connected real-time network of tills, powered by an enterprise-level inventory reporting management system.

For more information visit the Lolly website:

Staying Power: A Review of GDS

GDS: still a force in travel bookings
GDS: still a force in travel bookings

According to a recent blog by Peter Ducker, the Institute of Hospitality’s Chief Executive, the GDS – or computerised–reservations systems (they included Sabre, Amadeus, Galileo and Worldspan) that were originally created by the airlines to distribute flights through travel agencies are still a force to be reckoned with in the hospitality industry.

Major airlines may have taken a wrong turn when they sold their GDS shares, which “allowed the businesses to become companies in their own right”. Enter OTAs (online travel agents), which challenged the popularity of GDSs, then leisure travelers embraced internet tools for travel taking a further chunk of business away from GDSs.

However, all is not lost for the GDS companies.  Ducker confirms that business travel has revived flagging GDSs. “Research from TravelClick of 650 travel agents in 34 countries showed a 14% increase in use of the GDS to book hotel accommodation from 2011 to 2013. During the same period, the usage of hotel/chain websites for direct bookings rose just 3% and the use of other channels such as agent booking tools, travel websites, hotel directories and direct calls dropped significantly by 21%.”

Read more from Peter Ducker FIH about the development and current standing of the GDS sector in his guest blogger post at: WTM 2014.

Bournemouth University does a ‘Double Take’ at Passion 4 Hospitality

Bournemouth Uni goes WILD at P4H 2014!
Bournemouth Uni winners and their lecturer Crispin Farbrother (upper right) go WILD at P4H 2014!

Hospitality management students were given a flying start to their careers as their talents for public speaking and decision-making were put to the test at Passion 4 Hospitality (P4H), the annual debating competition and careers forum organised by the Institute of Hospitality.

Teams from seven UK and EU universities competed during a day devoted to giving students successful starts to their careers through focused advice and networking.
Bournemouth University emerged as the winners of both competitions running during the day: the live P4H debate and the HOTS business competition to run a virtual hotel.

As he presented the winning teams with their prizes, Arthur De Haast FIH, chair of the Institute of Hospitality Executive Council, said: “I’m astounded by the polished performances we have seen today and that they come from people who have not even finished university yet.  In addition to your full-time studies, you voluntarily chose to be part of this event and these competitions and that makes you stand apart from those who didn’t.”

P4H 2014 Debate Team Winners from Bournemouth University
P4H 2014 Debate Team Winners from Bournemouth University

As part of their prize package, the winners are offered work placements with JW Marriott, Lancaster London, IHG and Jurys Inn.

The live P4H debate was won by Michael Daw, Lewis Greenwood and Rebecca Jagger from Bournemouth University.

Rebecca said: “It’s been a great day; very well-organised and well-structured which allowed us to take part in the competition heats, and attend the panel discussions and speed networking sessions.”

The HOTS Business Game to run a virtual hotel was won by Ellen McCausland, Oliver Palmer, Yasmin Okerika, Hannah Styles and Ben Sansom, also from Bournemouth University.

HOTS Winners from Bournemouth University
HOTS Winners from Bournemouth University

The very worthy runners-up in the live debate and the HOTS Business Game respectively were 2013’s debate winners, the Hotelschool The Hague, Holland, and IMI University Centre, Lucerne, Switzerland.

Other participating teams came from the well-respected hospitality and tourism programmes at University College Birmingham, Sheffield Hallam University, University Campus Suffolk and the University of Derby, Buxton.

The P4H Live Student Debate was expertly moderated by Russell Kett FIH, Chairman of the HVS London Office. Judges for the event were industry managers Sally Messnger FIH; Gillian Hayes FIH, vice-chair, Institute of Hospitality; Thomas Kilroy MIH, social business manager, Baxter Storey and Simrian Kaur Gujra AIH, graduate trainee manager, Baxter Storey.

The Institute thanks the following P4H 2014 sponsors who provided their generous support for this student learning and networking event: Gram UK; Austin Reed Corporate; Fresh Montgomery; Harbour & Jones, CHME, HOTS, Arena 4 Finance plus the venue sponsors University College Birmingham and The Studio, Birmingham.

To get involved in Passion 4 Hospitality next year – either as a student or a sponsor, please contact Jeff Duah-Kessie on 020 8661 4900 or email:

Webinar: capitalise on your hospitality property with the right Property Management System (PMS)

ImageThe latest in a series of popular Institute of Hospitality management webinars explains what a Property Management System (PMS) is and how you can use it to increase profits and reduce costs.

PMS expert Roger Smith from Hotel Impact gives you the lowdown on this important piece of software and detailed information on how to select and use the right Property Management System for your hospitality property. A good PMS can improve customer care, perform revenue management functions, interact with Online Travel Agents (OTAs) and much more.

Register now for tomorrow’s webinar (11 March 2014, 3pm). Members can register for FREE and non-members pay only £15!

Book HERE or ring 020 8661 4907.