Webinar: capitalise on your hospitality property with the right Property Management System (PMS)

ImageThe latest in a series of popular Institute of Hospitality management webinars explains what a Property Management System (PMS) is and how you can use it to increase profits and reduce costs.

PMS expert Roger Smith from Hotel Impact gives you the lowdown on this important piece of software and detailed information on how to select and use the right Property Management System for your hospitality property. A good PMS can improve customer care, perform revenue management functions, interact with Online Travel Agents (OTAs) and much more.

Register now for tomorrow’s webinar (11 March 2014, 3pm). Members can register for FREE and non-members pay only £15!

Book HERE or ring 020 8661 4907.


New Fellows for the Institute of Hospitality

New Fellows for the Institute of Hospitality

Chief Executive Peter Ducker welcomes some of the Institute’s newest Fellows at 2014’s annual Fellows Dinner.

What fine fellows

Pride of Britain’s Peter Hancock talks about what happens behind closed doors at the Institute’s annual Fellows Dinner…

Peter Hancock

February – Grosvenor House

Seldom able to refuse a speaking request these days, I found myself in front of the Institute of Hospitality Fellows’ Dinner in the guise of auctioneer. What a lovely evening it was, too, with an excellent meal and service in convivial company. The auction was far from the disaster I had anticipated and the institute’s president, Sir David Michels, took a light pulling of the leg in good spirits.

The IoH does a lot to support aspiring managers in our industry and it was great to see so many “Fellows” bidding up the prices for the Janus Foundation and Clink charities. One of the lots was a cookery experience at Le Manoir aux Quat’ Saisons which was valued at £2,000 but actually sold for £3,000!

I am most grateful to our friends at Temple Spa who contributed a luxurious prize.

Sincere thanks also to Peter Ducker…

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100 days until the British Hospitality and Tourism Summit 2014

The British Hospitality & Tourism Summit 2014
The Institute is providing its members with a special Summit rate.

The countdown has begun to the 3rd annual British Hospitality & Tourism Summit 2014. The 2014 Summit brings together leaders from hospitality and tourism industry to discuss and debate the issues affecting the industry now and in the future.

Key topics for 2014 include: international and economic competition, technology & innovation, green agenda & future proofing and people talent pipeline. A new addition includes round table discussions designed to encourage dialogue and debate and there will many opportunities to network.

Ufi Ibrahim, CEO of the British Hospitality Association said: “The British Hospitality & Tourism Summit is a pivotal date in the industry calendar. It is a veritable melting pot of ideas where highly experienced and creative individuals from the UK and internationally come together to discuss the issues which are really affecting our industry.”

The Institute of Hospitality is proud to support the British Hospitality & Tourism Summit. Institute members can benefit from the special BHA member rate by looking for the email offer sent 24th February, or by emailing: communications@instituteofhospitality.org. and requesting the Institute member code.

Testimonials and Registration can be found HERE.

Follow @BHAsummit and join the conversation #BHAsummit

For further information contact: Mala Patel, Events Manager, Bench Events, T: +44 20 3318 5800 ext 8; M: +44 7930 573 621. E: mala.patel@benchevents.com

Mental Health and the Workplace: a UK Call to Action

Employee well-being is essential to employers and society

Prepare to be shocked by the statistics provided in a new Organisation for Economic Co-operation and Development (OECD) report on UK workers’ mental health and the costs to employers and society. The report states the UK spends “about £70 billion a year, or roughly 4.5% of GDP in lost productivity at work, [on] benefit payments and health care expenditure.” Disorders such as anxiety and depression affect approximately one million claimants in the UK who receive support through the Employment and Support Allowance (ESA), Jobseeker’s Allowance (JSA) or other working-age benefits. More worrying is the increased risk of further unemployment, which could exacerbate the disorder and result in those affected dropping below the poverty line.

The media has cited the UK’s long working hours compared to its EU neighbours and linked long hours and employee stress to mental disorders. Both employers and health care providers have a significant role to play in addressing mental health issues before they spiral out of control. Employers should keep an eye on staff performance and wellness. If an employee exhibits any mental health issues, it is imperative to address the matter when it arises because there will be a greater chance of preventing the employee’s health from deteriorating.

The Health and Work Service (formally the health and work assessment and advisory service), as recommended by the Department for Work and Pensions (DWP) sickness absence review, is due to commence in 2014. The service will provide advice and support to employers who have staff members with sickness absence over 4 weeks in duration. The service will also be available to GPs and employees offering them a bespoke return to work plan.

The OECD acknowledges that recent “spending cuts can worsen the medium and long-term fiscal and social costs” for the UK. To remedy the costs of mental health disorders on workplaces, the OECD has some recommendations:

  • Ensure the new Health and Work Service policy (announced in 2014) is implemented across the board and with a strong focus on those still in work;
  • Increase attention to mental health and increase resources to ensure better employment outcomes for those with mental health issues;
  • Build on integrated health and employment interventions; and
  • Expand access to psychological therapies for those with a common mental disorder.

If you are still unsure about how mental health issues affect your business’s bottom line, try the Workplace Wellbeing Tool to work out the costs of poor employee health to the organisation. The tool can also help create a business case for taking action. Employers needing further assistance to address stress-related or mental health issues in the workplace should try the following reliable resources:

Institute members are encouraged to use the BusinessHR resources, located on the Institute’s home page under Information Services, for FREE support and resources for employers, managers and supervisors.

For further information about the OECD report, visit OECD Report or contact Shruti Singh, the author of the report (tel. + 331 4524 1948) or Spencer Wilson from OECD’s Media division (tel. + 331 4524 8118). For a copy of the report, journalists should contact news.contact@oecd.org.

Student Success is Recognised by the Southern Branch of the Institute of Hospitality

Chloe Watkins - winner with Alfredo Abad (l) and Peter Ducker (r)
Winner Chloe Watkins with Alfredo Abad FIH (l) and Institute Chief Executive Peter Ducker FIH (r)

The Southern Branch of the Institute of Hospitality celebrated the success of the region’s students with achievement awards at a lavish ceremony at the beautiful Lainston House Hotel near Winchester earlier this month. There were seven participating colleges from Dorset and Hampshire. The winner of the 2013 Southern Branch Student Achievement Award went to Chloe Watkins from Bournemouth & Poole College, and the joint runners-up were Jayne Wilkinson from City College Southampton and Ashley Read from Brockenhurst College.

The other finalists were Oliver Holgado (South Downs College), Haydn Mortimore (Basingstoke College of Technology), Danielle Moors (Kingston Maurward College) and Luke Radice (Highbury College). Each finalist was nominated by their college and had to submit a detailed application which included their greatest achievement, what aspects of the industry most appealed to them and what the award would do for their careers.  The finalists also had to create a short video demonstrating their passion for the industry. Each then presented their video on the awards evening and then faced questions from the judges.

Mr Peter Ducker FIH, Chief Executive of the Institute of Hospitality, told the students and their families that he “didn’t envy the job of the judges as the standards were so high!”

The branch chair, Alfredo Abad FIH, gave a speech highlighting the importance of such events. He told the students: “You are all winners here and you must be congratulated. You are the future of the industry.”

Each of the seven finalists received a framed certificate and a glass trophy. In addition, the winner and runners up received a year’s membership to the Institute and a master class at Lainstone house Hotel and Chewton Glen Hotel.  The awards were presented by Peter Ducker who said: “Such an event is fantastic for the industry and it is great to reward such efforts from our hospitality students’.

The judging panel consisted of Antonio Lopez-Bustos, General Manager of the Lainston House Hotel, Patsy Morgan, Senior Lecturer in Cruise Tourism at Southampton Solent University and Jon Rook, Director at Panache Consultancy, who specialise in hospitality management consultancy.

For details about nominations and applications for future Southern Branch Students Awards, contact; Tom Goss FIH, IOH Southern Branch Vice Chair – Email: tom.goss@kmc.ac.uk. For further information about this press release contact Ben Walker Tel: +44 (0)776 532 0690 Email: ben.walker@instituteofhospitality.org

EThOS: A FREE Resource for all Doctoral Students – and an EThOS Webinar

EThOS makes researching theses easier!

Hospitality PhD candidates will be delighted to learn there is a easy-to-use free resource available that can help with thesis research. The resource is called EThOS and is a British Library-hosted database that acts as the national repository for PhD theses in the UK.

EThOS is a fantastic resource for researchers, librarians and academics because it contains over 100,000 UK theses, which are free to download and use for your own research. There are a further 200,000 theses available to search and scan on demand. The database can be found at EThOS.

If you’d like some guidance on the use of EThOS, book now for the British Library’s FREE webinar on Thursday, 13 Feb 2014 from 3:00 PM – 4:00 PM GMT. The webinar will explain how EThOS works including how to search for and download theses, and what to do if a thesis isn’t available.

Once you’ve completed your thesis, find out how EThOS works with universities in the UK to support the whole thesis cycle – from research to publication – by making theses more visible and available for new researchers to use and build on.