Hospitality is assured by these worthy HA Award winners and runners-up!

Proud winners of this year's Hospitality Assured Awards.
Proud winners of this year’s Hospitality Assured Awards.

A diverse range of businesses were recognised this week for their outstanding customer service and business excellence at the Institute of Hospitality’s Annual Lunch. The Hospitality Assured Awards Ceremony took place at the London Marriott Grosvenor Square Hotel on 8 June 2015.

The Hospitality Assured winners and those short-listed illustrate the enormous variety of organisations that use Hospitality Assured (HA) standard as their chosen method for achieving continuous improvement.  HA is a quality standard created by the Institute of Hospitality and supported by the British Hospitality Association.

The winners include universities, a conference centre, an NHS Trust, an airport, a hotel, a private hospital, a local authority and a care home.

Peter Ducker, chief executive of the Institute of Hospitality, said: “The services sector is massively important to the UK economy, representing a whopping 79% of total GDP.  All customer-facing businesses, whether public or private, can learn from best practice within the hospitality industry.  We are delighted to see the Hospitality Assured standard being embraced by such a wide range of organisations.”

The 2015 Hospitality Assured Award Winners:

  • Edinburgh International Conference Centre – This venue has recently doubled the size of its event space and keeps going from strength to strength. It has achieved the highest ever Hospitality Assured score.
  • Harper Adams University – The UK’s leading provider of higher education for the agriculture-food chain and rural sector has a strong commitment to sustainability. In their first assessment, the team really stepped up to the mark.
  • University College Birmingham – The assessor noted the energised, loyal and adaptable team spirit throughout University College Birmingham, and a considerable commitment to partnership working.
  • Sue Gladman, ISS Food & Hospitality at the Open University – Sue’s leadership style is open and trusting, resulting in loyalty and a good team spirit. Her belief is that customer excellence is driven by the team and if the team are developed and happy, then excellence follows.
  • Hotel Services Team at Tees, Esk & Wear Valleys NHS Foundation Trust – The team place the customer at the core of all that they undertake, supported by an impressive quality management system based on the Virginia Mason Production System, a by-product of the Toyota Production System.


  • City Catering Southampton – Management Team
  • ISS Open University – ISS Food & Hospitality Team
  • St Monica Trust – Senior Leadership Team
  • The Capital Hotel, London
  • Princess Grace Hospital, London
  • Callum Smith, airport duty manager, Highlands and Islands Airports Ltd
  • George Heir MIH, interim head of residential services, University of Portsmouth

For further information and photos:

Ben Walker, communications manager, Institute of Hospitality

M: 0776 532 0690