Willie Willie McCurrach FIH and Norman Springford FIH have been awarded OBEs in the Queen’s Birthday Honours.
Curriculum head of food at City of Glasgow College, Willie McCurrach FIH (pictured above), was awarded the OBE for services to education in the hospitality industry. He said the honour was “absolutely incredible”.
“I’ve been in the job for 50 years and I still love it. I love seeing the students move forward and I enjoy nurturing their skills while they’re here. Seeing their knowledge develop and being able to work with such incredible staff is the real honour.”
McCurrach has been working at the college since 1978 and in that time has mentored hundreds of students – including Scotland’s National Chef and MasterChef 2016 winner Gary Maclean. He has made pancakes for HRH Prince Charles and won countless awards including the industry’s most prestigious accolade, the Catey Award.
Norman Springford FIH, executive chairman, Apex Hotels, was awarded an OBE for services to the Scottish tourism industry. Apex Hotels is a Company Patron of the Institute of Hospitality.
Springford said: “Our company was founded on the principle of good old fashioned hospitality and service with a smile. Fast forward 22 years and we still remain as committed as ever to extending a warmer welcome to every guest in all of our hotels.
“The success of the Apex brand comes down to the tremendous work of the amazing, talented and dedicated people working across the group. I am humbled to receive this honour which is testament to a huge team effort.”
280 hospitality professionals came together this week (19 June) to celebrate the very best in people development at the Institute of Hospitality Annual Dinner & Awards.
(For coverage of the Hospitality Assured Awards, click here)
Talent Development Team of the Year – BaxterStorey Sponsored by Tchibo
BaxterStorey’s nine-month graduate programme fast tracks candidates into managerial roles. Now in its seventh year, it receives over 500 applications from hospitality graduates per year, proving how popular and recognised the programme is.
In 2017, BaxterStorey launched its newest training initiative: the Service Academy. Designed to ensure hospitality staff across the business are equipped with skills and confidence to provide a service to rival that of a five-star hotel, the initiative is the first of its kind within the hospitality industry. It was developed by graduate Gabrielle Le Roux AIH who successfully completed the WSET Wine Educator programme and led the application for BaxterStorey to become the first UK Contract Caterer accredited to deliver WSET courses. This also makes her the first APP educator within the foodservice industry, and she is responsible for running the training available to all 8,500 BaxterStorey staff.
Best Student Placement of the Year – PPHE Hotel Group Sponsored by Pitmans Law
PPHE Hotel Group’s you:niversityplus undergraduate placement programme has been crafted into a learning curriculum specifically designed to support the students’ development and journey in accordance with the Springboard INSPIRE kite mark. PPHE has engaged with several UK and Netherlands based universities, including Surrey, Bournemouth, Brighton, Leeds, Manchester, Portsmouth, Plymouth, Birmingham, Chester, Sunderland, and Stenden Hotel School.
Sixteen successful students (out of 140 applications) went through the selection process.
Regional training manager Paresh Vara said: “Inducting our students in the right way was important to us. We wanted them to feel welcome and know that they had made the right choice by joining our company. We designed a ‘Fresher’s Week’ full of great induction activities, starting on their first day with our company induction workshop: Connect!
“A Whatsapp group was created prior to the arrival of the students. We also provided them with an induction workbook, the Discovery Book to track their learning and serve as a reference tool throughout the placement. Their Fresher’s Week also consisted of a hotel welcome, a “get to know London”, using Twitter and Instagram to snap #landmarkselfies. Their week ended with a treasure hunt across the London hotels.”
Best Graduate Scheme of the Year – Hilton UK & Ireland Sponsored by Ecole Hôtelière de Lausanne
Hilton UK & Ireland’s Management Development Programme was introduced in 2012 with the objective of developing the future talent pool for operational roles (assistant/departmental manager). The overall aim is to cultivate and prepare individuals who have the potential and drive to reach at least departmental manager status within 18 months. Their experience includes two nine-month hotel placements in the UK covering two main areas in each placement (F&B and front office), five residential workshops and two business-driven projects.
The graduates are assigned a hotel senior leader as mentor and also have a ‘graduate group leader’ who oversees four or five of them as a peer-group to provide additional support, guidance and direction. Since the programme’s inception in 2012, it has successfully filled 58 leadership positions.
Outstanding Contribution to the Industry – Enam Ali MBE FIH Sponsored by JING
Enam Ali MBE FIH is among the most prominent British Asian personalities and the man behind revolutionary change in the curry industry. He began his community work by establishing numerous trade associations in the 1990s and published the industry’s first and leading trade publication, Spice Business Magazine, in 1997. Subsequently he founded the Annual British Curry Awards in 2005 which is dubbed as the ‘Curry Oscars’. He is also the founder of multi award-winning restaurant Le Raj and recently established a training restaurant Le Raj Academy @ NESCOT college. Alongside this, Ali has developed outstanding relationships in the political arena as a member of the Home Office Hospitality Advisory Panel. In 2009 Enam was appointed a Member of the Order of the British Empire (MBE) in the 2009 New Year Honours for his services to the Indian and Bangladeshi restaurant industry.
Judges Special Achievement Award – Robert Richardson FIH and The Grand, Folkestone Sponsored by Planday
Peter Ducker FIH, chief executive, Institute of Hospitality, commented: “Robert has demonstrated a tireless energy and determination to support colleagues, using creative and inspiring methods to attract and retain an engaged and enthusiastic team despite not having the funds and support of a big brand behind him.”
The following organisations were Highly Commended by the judges.
Best Graduate Scheme Highly Commended – Concord Hotels
Best Student Placement Highly Commended – The Ritz
Talent Development Team Highly Commended – Good Hotel London
The Institute of Hospitality Annual Dinner & Awards 2018 were generously supported by the overall sponsor workforce collaboration software company Planday. The other event sponsors were Meiko and aslotel. The venue sponsor was Park Plaza Westminster Bridge.
The judges were Angela Maher, Head of Hospitality School at Oxford Brookes Business School; Wendy Sutherland, Managing Director, Ramsay Todd; Alex Wilson MIH, House Manager at Rocco Forte Hotels.
If you would like to register your interest in entering the 2019 awards or attending the event please email your contact details to email@example.com and we will keep you updated.
Thanks to all those who attended and shared the event via social media. Follow the conversation #IOHAwards on Twitter – @IoH_online
The Institute of Hospitality Northern Ireland Branch has revealed the winners of the 23rd Institute of Hospitality Awards For Professionalism at a glittering event recently held at Titanic Belfast.
The highly coveted awards recognise talented individuals who have contributed to their business and the industry over the past year. For 2018 there were 21 categories with four new categories including; Duty Manager of the Year, General Manager of the Future, Human Resource Manager of the Year and Unsung Hero.
This year saw a record number of entries with the independent judges citing this year as being extremely competitive with a very high standard of professionalism demonstrated by candidates.
The 23rd Institute of Hospitality Awards For Professionalism winners are:
Outstanding Apprentice of the Year Award sponsored by People 1st Rachel Carson – Ballyrobin Country Lodge (pictured above)
Human Resource Manager of the Year sponsored byGen Tech Stefanie Brooks – Hastings Culloden Estate & Spa (above)
Business Development Manager of the Year Awardsponsored by Johnsons Coffee Caitriona Lennox – Mount Charles Group (above)
Hospitality Management Team of the Year sponsored byfirmus energy Bull & Ram (above)
Independent Bar Manager of the Year sponsored by Molson Coors
Roisin McErlean – The Tipsy Bird (above)
Duty Manager of the Year sponsored by McAlindon Wines Jose Castano – Hilton Templepatrick (above)
Contract Catering Chef of the Year sponsored by Irwin’s Bakery Friederich Machala – Sodexo (above)
Restaurant Chef of the Year sponsored by Henderson Foodservice Paul Cunningham – Brunels Restaurant Newcastle (above)
General Manager of the Future sponsored by Tourism NI John Paul Taggart – Odyssey Bowl (above)
Unsung Hero of the Year sponsored by Net Affinity Laura Wilson – Sodexo (above)
Student Management Potential Award sponsored by Stephens Catering Thomas Stinton – Ulster University Business School (above)
The further winners are as follows:
Contract Catering Manager of the Year sponsored by Deli Lites
Caroline McClelland – Mount Charles Group
Supplier of the Year sponsored by NIMMS Leah Robb – Robb Brothers Wine Merchants
Restaurateur of the Year sponsored by Hugh Jordan Daryl Shields – Bull & Ram
Front of House Manager of the Year sponsored by Avvio Lucy Waugh – Bullitt Hotel
Lecturer of the Year sponsored by Institute of Hospitality Sharon Rolt – Belfast Met
Hotel Chef of the Yearsponsored by Get Fresh Conor McClelland – Rayanne House
Hotelier of the Yearsponsored by MKB Law David Morrison – Killyhevlin Lakeside Hotel & Lodges
Coffee Shop / Café Manager of the Yearsponsored by Lynas Foodservice Cathy Moore – Loaf Café Bakery
Housekeeping Manager of the Yearsponsored by Lilliput Services Michael Joseph – The Old Inn
The Outstanding Contribution Awardsponsored by NI Jobs was presented to Denis Broderick (pictured above) for his commitment and innovative approach to achieve the very best for the industry and the support he provides to those around him. The Institute of Hospitality President’s Award was presented to longstanding Northern Ireland committee member Michael Cafolla for his dedication and service to the Institute of Hospitality over the years.
Chair of the Institute of Hospitality Northern Ireland Branch, Marianne Hood FIH commented: “We are delighted to reveal the 23rd Institute of Hospitality Awards for Professionalism 2018 winners. Over the years the awards have increasingly become an important event for individual industry professionals in Northern Ireland. Not only do they recognise talented individuals, who have contributed so much to their business and the industry over the past year, but demonstrate a clear commitment to developing and maintaining professionalism within this fantastic sector. We are indebted to a range of long-term, credible sponsors and partners and we thank them for their continued support without which the awards could not happen. We are also indebted to our dedicated voluntary committee who are committed to supporting our industry. We also congratulate our longstanding committee member Michael Cafolla who received the President’s Awards in recognition for his dedication and service.”
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, added: “Over the past 23 years the Institute of Hospitality NI committee has constantly raised the profile of the awards, making them more popular and prestigious than ever. The committed team provides an excellent awards process and event which promotes professionalism and encourages continued professional development within the industry. We congratulate all of the winners and thank them for helping to raise the standards of professionalism within hospitality.”
At the second annual special event held at the Palace of Westminster on April 18th, MnM Studio Architects, along with Maria Brighenti and Marcello D’Orsi, were announced the joint winners of the 2017/18 Bespoke Access Awards, a design competition to create accessible solutions, run in association with the Royal Institute of British Architects (RIBA) and featuring a prize fund of £30,000.
MnM Studio devised an innovative accommodation solution based around the four senses of smell, taste, sound and sight, with extensive use of Braille throughout. Termed “empathy through aesthetics”, the system aims to support the emotional state of the guest, while maintaining a distinct visual appeal via a stylish, curved design.
“’Empathy through aesthetics’ perfectly encapsulates what we are aiming to do with the Access initiative”, commented Baroness Celia Thomas, Chair of the Judging Panel and Patron of the Awards. “The emphasis placed on the emotional state of the guest was particularly impressive, given this is an area that is often overlooked.”
Alongside MnM Studio, freelance Italian architects Maria Brightei and Marcello D’Orsi were successful in the Architectural category, as well as being announced joint winners of the overall Celia Thomas Prize, worth a total of £20,000. Their design, which focused on the means through which existing accommodation can be renovated with the disabled traveler in mind, concentrated on the public spaces of hotels, and how subtle enhancements can be made to significantly increase the ease with which they are passed through.
“I was particularly struck by the attention they had paid to the customer journey through reception and the lobby areas”, commented Alan Stanton, Stirling Prize-winning architect and member of the Judging Panel. “These are areas often overlooked by both architects and business owners alike, and it is easy to think of them as merely transient. But they can significantly improve or disrupt a guest’s experience, so it was exciting to see them highlighted and approached with such care.”
“The architectural community across the country has really embraced the Access Awards since their launch in 2016”, added Jane Duncan, RIBA Immediate Past President. “It is tremendously encouraging for the future of accessible tourism to see this year’s awards attracting interest from around the world, as well as ideas shining a light on some of the more often-overlooked aspects of disabled travel.”
The competition attracted submissions spanning the length and breadth of the UK, as well as from across Europe and Asia. Entrants competed across an expanded range of categories, including Product Design, Architecture, Service Applications (Digital) and Service Applications (Training). Alongside the overall Celia Thomas Prize, worth £20,000 and believed to be the largest cash prize in the UK for a design concept.
“We were extremely pleased to see the competition attracting a truly global roster of entrants this year”, said Robin Sheppard FIH, Chairman of Bespoke Hotels and recently appointed Hotel Sector Champion for Disabled People. “The Access Awards continue to grow and evolve, but the high quality of entries ensures our collective focus remains on improving the experience for all hotel guests, whether disabled or otherwise.”
The entries were judged at the turn of the year by a panel which included Paralympic gold medalist Baroness Tanni Grey-Thompson, Stirling Prize-winning architect Alan Stanton, Baroness Celia Thomas, Tom Perry, Head of the Cities Programme at the Design Council, Graeme Whippy, Disability Specialist for Channel Four, Alastair Hignell CBE, alongside Robin Sheppard.
Full list of winners: MnM Studio Architects, Dubai
Joint Winners of the Celia Thomas Prize
Maria Brighenti with Marcello D’Orsi, Italy
Joint Winners of the Celia Thomas Prize
MnM Studio Architects, Dubai
Joint Winners of the Architecture Category
Maria Brighenti with Marcello D’Orsi, Italy
Joint Winners of the Architecture Category
Wilson Mason LLP, Lancashire
Winners of the Product Design Category
Winners of the Service Applications (Training) Category
Neatebox Ltd, London
Winners of Service Applications (Digital) Category
Full list of judges: Robin Sheppard, Chairman, Bespoke Hotels Group
Celia, Baroness Thomas of Winchester, House of Lords
Alan Stanton OBE, Stanton Williams
Tanni, Baroness Grey-Thompson, Paralympic Gold Medallist, House of Lords
Graeme K Whippy MBE, Disability Specialist for Channel 4
Alastair Hignall CBE, Trustee of the Leonard Cheshire Foundation
Tom Perry, Head of the Cities Programme at the Design Council
Sarah Weir OBE, Chief Executive of Design Council
Paul Gregory, MCIBSE, MSLL, Global Specification Director for Dyson.
Hotel search website and Business Partner of the Institute of Hospitality trivago releases the results of its annual trivago Awards, using over 175 million aggregated hotel reviews to determine the best-rated hotels in the UK.
This year, the top-rated hotels have been awarded across six different categories: 5-star, 4-star, 3-star, Alternative Accommodation, Value for Money and Chain Hotel.
“As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences,” says Johannes Thomas, Managing Director of trivago N.V.“The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”
The award for the best alternative accommodation goes to The Arthington Guest House in Blackpool (pictured above) which was awarded also last year. Stephen Fazakerley cites their guests as the source of success: “A big thank you to all the guests both old and new who have posted reviews about us. We would not be a success without them.“
London’s Hotel 41 is the best 5-star hotel in the UK (pictured above) according to their guests’ online reviews, making it a trivago Award winner for the second year in a row. Edward Boulton, Digital Marketing Manager, acknowledges the team for providing an exceptional service to their guests: “Our team go above and beyond to provide five-star service to each and every guest, ensuring that a stay at Hotel 41 is remembered for more than just the luxurious décor.”
This year, the top-rated 4-star hotel is The Clontarf in Llandudno (pictured above) followed by The View at The White Horse Woolley Moor and La Place in Saint Aubin.
Cedar Manor in Windermere (pictured above) is recognised as the best 3-star hotel in the UK and the best value for money can be found at St Michael’s Guest House in Scarborough.
The top-rated hotels within the most popular hotel chains in the UK are The Montcalm London Marble Arch, The Principal York and Laura Ashley The Manor.
For further insights and more detailed information about the winning hotels as well as the top-rated 10 hotels in each category in the UK, visit the trivago Hotel Manager Blog
As the closing date for entries into the Restaurant Manager of the Year approaches, we reveal who will be judging the final in January 2018. We are delighted to reveal three new judges who will help find the next big name in hospitality. Romain Pottier from Rhubarb, Paul Hurren FIH from Lusso and the current title holder, Matthew Mawtus from Pollen Street Social join an already prestigious list of names. John Cousins will be the chair of judges for the final and joining him on the expert panel is: –
What will the judges be looking for to find their next winner? What does it take to be a good restaurant manager? And why should you enter? We caught up with some of the judges to find out more.
Roy Sommer, Chairman of the F&B Managers Association commented: “The Restaurant manager of the Year award highlights the great talent in our industry. Its history has shown many deserved winners from all backgrounds. This award is about the overall package and shows that it doesn’t matter if you work for one of the best hotels in the UK, or for a high street chain. To be an award-winning restaurant manager you need to have everything under control, remain calm, guide your team through service and ensure that guests have the best possible experience. And if they don’t, it’s how restaurant managers deal with the situation that makes them stand out. For those considering entering, there is nothing to be afraid of. You will take away a lot from the day itself which will help you in your career. Previous winners have included people from contract catering, high street and Michelin restaurants, private members clubs and hotels. Everyone has as much chance as each other to take this title.”
Rory Kelly-Naughton, hotels divisional manager at Evolve Hospitality said: “This is a great opportunity for a UK restaurant manager to show their skills and knowledge to the wider hospitality industry. I am going to be looking for someone with personality, the ability to interact with everyone and a positive attitude. To be a great restaurant manager you must have an ability to cope under pressure, a logical mind set and a great sense of humour. I have been involved in this competition for five years and I have enjoyed seeing how it has developed and how the winners have done in their careers, I look forward to discovering who will take the title next. To anyone who enters the competition, my advice would be to enjoy the experience, make connections with your competitors and judges, be yourself and have fun.”
Reflecting back on his success in 2016, Matthew Mawtus, general manager at Pollen Street Social added: “To be a great restaurant manager you need to know your business inside out, have complete product knowledge, show fairness and a desire to motivate and develop staff, whilst always engaging with your guests. As a judge I am going to be looking for confidence, clarity, warmth, personality and enthusiasm but above all, a genuine love of hospitality.”
Alper Zan, operations manager and hospitality consultant, won the title in 2014 and so he has seen this competition from both sides. He told us: “This is a really special award for our industry because it provides an opportunity to recognise, learn and celebrate the success of front of house managers. It can help influence the next generation as they discover how the UK’s leading managers adapt to exceed guest expectations and help their teams develop. Hospitality is a way of life for me and not just a job. I believe we need to do more to champion front of house service and restaurant managers in our country. It is a privilege to support, learn and influence people who have devoted their life to serve others.”
Romain Pottier, director of restaurants at Rhubarb was delighted to be asked to judge the award this year. He said: “This award provides a great opportunity for talented individuals to challenge themselves in front of a panel of experienced and senior industry experts. It sets the standard of what is expected from a restaurant manager nowadays, exposing them to all areas of our wonderful industry. I will be looking for a natural ability to lead and influence people in a positive way. Candidates must be very well groomed, articulate and clearly passionate about the art of hospitality.”
Restaurant mangers have until the 24th November 2017 to enter this award and the entry form can be completed online at http://www.restaurantmanageroftheyear.co.uk/enter/.
To enter, managers must answer three questions as well as submitting a CV and reference. The best candidates will compete in a final on Monday 8th January 2018.
A shortlist of rising stars in the world of hospitality management has been announced ahead of the Institute of Hospitality Aspiring Managers Awards.
The awards, now in their tenth year, take place at the magnificent new London venue Four Seasons at Ten Trinity (pictured) on Friday 10 November.
The event is organised by the Institute of Hospitality London Branch. The overall winner will receive an awards package focused on further professional development and networking, including invitations to five key industry events, a mentoring programme and accredited training.
This year’s shortlisted rising stars are:
Callum Curtis-Bennett, Deputy General Manager, The Brookwood Partnership Carmen Rademacher, Director of Sales, Hilton London Bankside Charlotte Horler, Front of Office Manager, Montague on the Gardens (Red Carnation Hotels) Ciaran Burns, Assistant Front Office Manager, The Dorchester London Daniel Dreiseitel, Assistant Restaurant Manager, The Ritz London Daniel Thompson MIH, General Manager, Thurlestone Estates (Mullion Cove Hotel) Laura Amos, Catering Manager, Ampersand Rebecca Cupitt, Group Manager, Lusso Catering
The evening starts with drinks at 6.30pm followed by a sumptuous three-course dinner in the grand ballroom, live music, a magician’s performance and an inspirational guest speaker, Jason Allen Scott, an entrepreneur and expert on event management.
The Institute of Hospitality Aspiring Managers Awards
Date: Friday 10 November 2017 Time: 6.30pm Venue: Four Seasons Hotel Trinity Square, London Tickets for Institute of Hospitality members: £150 per person Tickets for non-members and guests: £175 per person Table cost for members: £1400 for a table of 10