Summer edition of HQ Magazine

web resThe summer issue of HQ Magazine will be arriving in the post shortly.  Our main cover story takes a spin around the globe in a celebration of our international community of members.

From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.

In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.

We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?

HQ Magazine comes out four times a year and is posted to members of the Institute of Hospitality and also available to read online. To receive your magazine become a member of the Institute of Hospitality or subscribe by emailing: subscriptions@instituteofhospitality.org

Here is a summary of this issue’s contents. A big thank you to all of our contributors.

  • Stewart McKenzie FIH on the real satisfactions to be found in a healthcare catering career
  • Adam Rowledge FIH SJS says more collaboration between industry, students and educators will benefit our industry at large
  • Alexander Wilson MIH reflects on the long-lasting benefits of mentoring relationships
  • Institute of Hospitality Awards 2017. Four Seasons Hotel London at Park Lane won Talent Development Team of the Year. Meet all our winners
  • Hospitality Assured Awards 2017. Best UK newcomer is EMCOR UK on Three. Find out who else won these prestigious awards
  • Brexit and recruitment. Our roundtable participants find creative ways to combat the reduction in available EU workers
  • All four corners of the globe. Meet some of the Institute’s passionate and dynamic members who work in almost every imaginable location across the world
  • Money in the crowd. Crowdfunding is not only an increasingly common way of raising finance; it’s one of the best ways to build brand loyalty
  • Class of 2017 competition winners. Meet our three winning graduates who joined the Institute this year through our Class of 2017 scheme
  • Get ready for new data protection law. Although it comes into law in the UK on 25 May 2018, businesses need to get GDPR ready now
  • How to employ home-based staff. Yukari Iguchi FIH offers guidance on this potential solution to the skills shortage
  • Memory Lane. John Wileman FIH looks back at some choice moments from a lifetime spent in hotel management
  • Ovens, combis and microwaves. A round-up of the latest trends in oven design and technology and what’s on the market
  • Data integration and revenue management. Pooling all of your data is essential to effective revenue management
  • A postcard from Saudi Arabia. Hospitality and tourism are central to Saudi Arabia’s ambitions

University of Greenwich becomes the latest learning provider to join the Institute of Hospitality

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Hospitality, Leisure and Tourism students at the University of Greenwich now qualify for free student membership of the Institute of Hospitality. Thanks to the University’s recent decision to join the Institute’s Education Membership Scheme, their students will benefit from the resources and career benefits offered by the industry’s professional body.

Maria Gebbels, Ph.D. MSc MIH, Lecturer in Hospitality Management says:

“The University of Greenwich is proud to have joined the Institute of Hospitality’s Education Membership Scheme (EMS). This free for students membership will give them access to valuable industry resources and contribute toward their academic and professional journey. At Greenwich, we are devoted to helping students move into high-quality, graduate-level jobs, which will be further enhanced through the EMS by bringing students into contact with hospitality industry professionals through the mentoring scheme and networking events.”

The scheme has been operating for many years and is an excellent example of how the Institute is supporting entrants to the industry. There are over 70 academic institutions taking part in the scheme both in the UK and worldwide. Full details and a list of EMS participants can be found at www.instituteofhospitality.org/ems

Learning providers who wish to discuss options to join the scheme and establish free membership for their students should contact Rosalyn Berry on +44 (0)20 8661 4927 or email ems@instituteofhospitality.org

The University of Greenwich is a British university with campuses in south-east London and north Kent. These include the Greenwich Campus, located in the grounds of the Old Royal Naval College (see photo) in the Royal Borough of Greenwich, London. It is the largest university in London by student numbers and the greenest in the UK as assessed by the People & Planet Green League Table.

 

Institute of Hospitality at ScotHot 2017

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The Institute is delighted to be participating in ScotHot on 15 & 16 March at the SECC Glasgow. Come and visit the Institute of Hospitality stand number 4834. Here you will find out about all the activities of our Scotland Branch. We also have some specially-designed membership offers for all ScotHot delegates who are not already members of their industry professional body.

ScotHot is Scotland’s biggest food, drink, hospitality and tourism trade show. Over the two days, key buyers and decision makers from top hospitality and catering establishments networked with a wide variety of suppliers from all areas of the hospitality, tourism and catering industries.
Register now to attend ScotHot2017.

A new feature of ScotHot 2017 is The Buell Business Advice Centre which has been developed to enable owners and operators of hotels who are visiting the show to obtain free advice and guidance on matters that are impacting on their businesses.

It brings together a group of professional and advisory companies from the hotel and leisure sector which will be on hand to advise visitors to the show on a broad range of topics from Strategy to Property, Funding to Financial Management, Operations to Marketing, and Procurement to Revenue Management.  This new drop-in centre will allow owners and operators of hotels to talk to professionals and advisors on an entirely confidential basis and on virtually any subject of interest.

Through The Buell Business Advice Centre, visitors to the show have access to a one-stop-shop which will connect them with leading advisory and service providers who really understand the dynamics of the hospitality sector.

Book a free session with a business advisor at ScotHot

Melvin Gold FIH shows the way to independent hotel success

Download your copy of The UK Independent Hotel Sector Today by leading consultant Melvin Gold FIH and discover a wealth of statistical information plus the key topics, actions and opportunities that will underpin the independent hotel sector’s future success.melvin-gold

“In terms of its innovation and influence the UK Independent Hotel sector has rarely beenstronger and had such influence.  Although it is shrinking, both in terms of its overall size and as a proportion of the country’s serviced accommodation sector, those that have survived – and Independent hotel rooms still comprise more than half of the serviced accommodation rooms in the UK – have thrived because they have truly understood the requirements of the 21st Century traveller and striven to satisfy their requirements.

Over 40,000 hotel rooms in independent hotels have closed in a little over a decade. In most cases failure to invest and innovate put them at risk in the face of a more discerning, better informed, consumer, and the marketing strength of hotel brands and online travel agencies (OTAs).

There are numerous examples of best practice and innovation that emanate in Independent hotels permeating through into the chains. Perhaps there is no better example than around the country’s seaside resorts, they have participated in the re-ignition of tourism. Where once it was thought that the British seaside was in terminal decline it is now evident that there is a strong market for the new breed of modern boutique and lifestyle hotels. They may not serve the traditional bucket and spade tourist but they are not as seasonal either. Their guests are aspirational and seek authenticity; quality food and drink; spas, gyms and leisure; and quality cultural and leisure attractions. Sunshine, when it comes, is an added benefit! The trend is replicated by Independent hotels in cities, thriving market towns and country houses. The common thread is that they have striven to move with the times and satisfy their customers.

There is little doubt that the hotel brands will continue their growth and equally that some Independent hotels might fall by the wayside. Some may choose to rebrand but the majority will remain, either through choice or because they are simply too small, tooquirky or too unusually located (or perhaps a combination) to affiliate. The best will provide leadership and innovation for the whole hotel sector and this report highlights key topics, actions and opportunities that are likely to underpin their success.”

The complete report is available free of charge at Independent Hotel Show weblink

Hotel ICON general manager Richard Hatter FIH re-activates the Institute’s Hong Kong Branch

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This September Hotel ICON welcomed the active members of the Institute of Hospitality Hong Kong Branch for lively interaction and to discuss future steps on re-launching the branch.

Attendees included Andrew Jones FIH, Chairman of the Pacific Asia Travel Association’s Executive Board, Duncan Palmer FIH, Managing Director of the soon-to-open Marco Polo Hotels flagship property in Hong Kong, and Kaye Chon FIH, Dean of School of Hotel & Tourism Management, The Hong Kong Polytechnic University.

Members and representatives of the Institute of Hospitality Hong Kong Student Chapter brought forward many constructive ideas on how to promote the chapter’s role in the metropolis by conducting a wide range of leadership and education-based events.

Richard Hatter, Chairman of the Hong Kong Branch, is positive about the future of the Hong Kong branch: “In conjunction with the planned activities we will not only re-engage current members of the Institute of Hospitality, but will also attract other industry professionals in the city to join the institution and to unite professionals, promote excellence &, facilitate learning.”

Read more information about the Institute of Hospitality Hong Kong Branch

In separate news, read about Hotel ICON’s pioneering use of electric and eco-friendly vehicles

The Institute helps shape ‘The Future of Hospitality’

The Institute was delighted to contribute to a major news supplement ‘The Future of Hospitality’ distributed with The Times on 22 September.

The supplement includes extensive quotes from our chief executive Peter Ducker FIH and exclusive data and research from our publication Spotlight on Hospitality 2016.

Among a series of thought-provoking articles on modern dining trends, Brexit, Airbnb, data analysis, technology and corporate hospitality, Ducker highlights how hospitality is deeply woven into the very fabric of our society and how organisational culture and better work/life balance can increase staff retention.

The supplement quotes our Spotlight on Hospitality 2016 report which says that while about 30% of hospitality employers have policies in place to support work/life balance, the increase in staff retention form these companies is about 80% higher than those who do not.

In an article on Brexit, Ducker puts the current situation in context and suggests that with the right long-term approach, the downsides of Brexit may be avoided altogether

“We know about our staff shortages and hear from friends and relatives that the thought of a graduate debt of £40,000 is putting some young people off taking the university route. We also know that the impending Apprentice Levy is exercising the thoughts and training strategies of many businesses, and the rationale behind apprentice programmes is now more compelling.”

Download a PDF of ‘The Future of Hospitality’

English Lakes Future Leaders take Institute’s Level 4 Diploma at Kendal College

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English Lakes Hotels Resorts & Venues has joined forces with Kendal College to deliver the Institute’s Level 4 Advanced Diploma in Hospitality Management, our modular qualification which we have tailored specifically for the group.

Candidates selected from across the group’s hotel venues in Cumbria and Lancashire are undertaking the qualification, which allows them to study various modules.

These range from venue and destination promotion, multi-site hotel management, and purchasing trends, through to recruitment and retention of staff, conflict resolution, and legal and financial issues within the industry.

English Lakes Hotels Resorts & Venues managing director Simon Berry says: “The hospitality management training programme is another mechanism for us to help our staff go that extra mile for both our guests and each other.  We are always seeking to make additional service improvements and this leadership programme is an important investment in helping our staff grow into future management roles.”

With a combination of dedicated training and on the job learning, coaching, and self-managed study, English Lakes Hotels Resorts & Venues is supporting each participant with a company mentor, whilst Kendal College provides a staff member to regularly visit each student in the workplace.

Suzanne Horner from Kendal College says: “What makes this programme unique is the opportunity for the students to tap into the experience and knowledge from the senior management team, and be exposed to leading professionals within the business

“They benefit from gaining a wider understanding of the attributes required to be a hospitality leader, as well as the key aspects of the business.  When they graduate in the autumn of 2017, the course will have boosted their skills, knowledge, experience, confidence and ultimately their future ability to play a leadership role in the hospitality industry.”

The Institute of Hospitality and Kendal College have been working together for more than 25 years, training our next generations of hospitality managers across a range of sectors.

Click here for more information on Institute of Hospitality Diplomas