Institute of Hospitality acquires Academy of Food & Wine Service and Hospitality & Leisure Manpower

The Institute of Hospitality has made two important acquisitions: The Academy of Food & Wine Service and Hospitality & Leisure Manpower.

 The Institute’s chief executive Peter Ducker FIH explains how these businesses will fit into the Institute’s strategic plans regarding customer service and productivity.

“For 30 years the Academy of Food & Wine Service has provided training programmes, offering a pathway to management for those working in front-of-house service. It has run some important industry competitions and provided support to its members as the professional body for front-of-house food & beverage service.”

“Given our increased focus on training and the development of our own online training using the Upskill People platform, this acquisition gives us a tremendous wealth of training material which will be of tremendous value to the industry, both in the UK and overseas.”

Hospitality and Leisure Manpower (HALM) is a national training, research and consulting group, founded and managed by David Battersby OBE FIH, a former president of the Institute of Hospitality and co-founder of the Gold Service Scholarship. HALM has developed algorithms to benchmark productivity in hospitality.

In 2001, with the British Hospitality Association, Battersby launched the ‘Profit Through Productivity’ programme with backing from the Government and key trade associations. ‘Profit Through Productivity’ provided regional workshops across the UK to help businesses increase their profits and efficiency.

Ducker adds: “Given the pressures of wage inflation and the concerns associated with recruiting and retaining talent, this acquisition will enable us to help members identify opportunities within their businesses, and will also give us a service of value to the industry at large, worldwide.”

Institute chairman Stephen Kyjak-Lane FIH MI comments:

“In 2018 the Institute celebrates its 80th anniversary. These strategic acquisitions, combined with advances the Institute is making on a number of fronts demonstrate clearly that we are as important and relevant to the industry today as ever. Over the coming months you will see these two organisations re-emerge, delivering valuable support to our great industry.”

 The two organisations were previously owned by the British Institute of Innkeeping.

Summer edition of HQ Magazine

web resThe summer issue of HQ Magazine will be arriving in the post shortly.  Our main cover story takes a spin around the globe in a celebration of our international community of members.

From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.

In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.

We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?

HQ Magazine comes out four times a year and is posted to members of the Institute of Hospitality and also available to read online. To receive your magazine become a member of the Institute of Hospitality or subscribe by emailing: subscriptions@instituteofhospitality.org

Here is a summary of this issue’s contents. A big thank you to all of our contributors.

  • Stewart McKenzie FIH on the real satisfactions to be found in a healthcare catering career
  • Adam Rowledge FIH SJS says more collaboration between industry, students and educators will benefit our industry at large
  • Alexander Wilson MIH reflects on the long-lasting benefits of mentoring relationships
  • Institute of Hospitality Awards 2017. Four Seasons Hotel London at Park Lane won Talent Development Team of the Year. Meet all our winners
  • Hospitality Assured Awards 2017. Best UK newcomer is EMCOR UK on Three. Find out who else won these prestigious awards
  • Brexit and recruitment. Our roundtable participants find creative ways to combat the reduction in available EU workers
  • All four corners of the globe. Meet some of the Institute’s passionate and dynamic members who work in almost every imaginable location across the world
  • Money in the crowd. Crowdfunding is not only an increasingly common way of raising finance; it’s one of the best ways to build brand loyalty
  • Class of 2017 competition winners. Meet our three winning graduates who joined the Institute this year through our Class of 2017 scheme
  • Get ready for new data protection law. Although it comes into law in the UK on 25 May 2018, businesses need to get GDPR ready now
  • How to employ home-based staff. Yukari Iguchi FIH offers guidance on this potential solution to the skills shortage
  • Memory Lane. John Wileman FIH looks back at some choice moments from a lifetime spent in hotel management
  • Ovens, combis and microwaves. A round-up of the latest trends in oven design and technology and what’s on the market
  • Data integration and revenue management. Pooling all of your data is essential to effective revenue management
  • A postcard from Saudi Arabia. Hospitality and tourism are central to Saudi Arabia’s ambitions

University of Greenwich becomes the latest learning provider to join the Institute of Hospitality

Greenwich

Hospitality, Leisure and Tourism students at the University of Greenwich now qualify for free student membership of the Institute of Hospitality. Thanks to the University’s recent decision to join the Institute’s Education Membership Scheme, their students will benefit from the resources and career benefits offered by the industry’s professional body.

Maria Gebbels, Ph.D. MSc MIH, Lecturer in Hospitality Management says:

“The University of Greenwich is proud to have joined the Institute of Hospitality’s Education Membership Scheme (EMS). This free for students membership will give them access to valuable industry resources and contribute toward their academic and professional journey. At Greenwich, we are devoted to helping students move into high-quality, graduate-level jobs, which will be further enhanced through the EMS by bringing students into contact with hospitality industry professionals through the mentoring scheme and networking events.”

The scheme has been operating for many years and is an excellent example of how the Institute is supporting entrants to the industry. There are over 70 academic institutions taking part in the scheme both in the UK and worldwide. Full details and a list of EMS participants can be found at www.instituteofhospitality.org/ems

Learning providers who wish to discuss options to join the scheme and establish free membership for their students should contact Rosalyn Berry on +44 (0)20 8661 4927 or email ems@instituteofhospitality.org

The University of Greenwich is a British university with campuses in south-east London and north Kent. These include the Greenwich Campus, located in the grounds of the Old Royal Naval College (see photo) in the Royal Borough of Greenwich, London. It is the largest university in London by student numbers and the greenest in the UK as assessed by the People & Planet Green League Table.

 

Institute partners with Umbrella Training

The Institute of Hospitality has formed an exciting new partnership with Umbrella Training to deliver successful and high-quality apprenticeship programmes. Through this relationship, Umbrella Training will become one of the Institute’s accredited centres, delivering a suite of management qualifications to those seeking a leadership career in hospitality.

In addition, the Institute of Hospitality will become an end-point assessment organisation for apprentices who are on supervisory or management-related qualifications delivered by Umbrella Training.

Having the Institute end-assess apprentices not only offers a credible and professional sign-off, but also ensures Umbrella’s apprentices are acknowledged as ready to play their role in the future of hospitality by the industry’s professional body.

Through this partnership, apprentice students will become members of the Institute and gain access to its e-library and resources. A student chapter will also be developed, giving apprentices a voice and opportunity to shape the Institute’s agenda, and attend networking events and CPD events held throughout the year.

15 sam coulstock pictured with colleagues is studying for a degree-level apprenticeship
Sam Coulstock FIH (centre) with Umbrella Training colleagues. Coulstock is taking a degree apprenticeship in leadership and management

Sam Coulstock FIH, business relations director at Umbrella Training, says: “By working with industry experts, like the Institute of Hospitality, we’re able to give apprentices a far wider view of the sector and encourage more students that a hospitality apprenticeship is a viable route to a leadership career.”

Coulstock, who became a Fellow of the Institute this year, has enrolled on a fully-funded degree-level leadership and management apprenticeship.

Email Sam Coulstock FIH at: sam@umbrellatraining.co.uk
For further information go to: www.umbrellatraining.co.uk

Umbrella Training Elite Hospitality Apprenticeships logo

Institute of Hospitality new webinar season spring-summer 2017

webinar logo

The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business. Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and you can recieve follow-up materials. Last year we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

Book your places now for our new season of webinars and get yourself and your business ahead in 2017.

New Webinar Programme

4 April 2017 3pm UK timeNEW HA LOGO
Quality assessments vs online reviews
Trisha Bennett FIH director, Hospitality Assured

In this digital age, are business quality assessments still an important customer service benchmarking tool, when more and more customer are  trusting online reviews?

Hospitality Cruise Logo25 April 2017 3pm UK time
Recruitment and retention: first impressions matter
Neil Shorthouse, Hospitality Cruise International

With much of the recruitment process now taking place online, it is important to ensure that you make the right impression and leave applicants with a positive image of your organisation. The webinar will look at how to get the basics right (respond promptly to enquiries, time-management, treat applicants as individuals) and look at how online and off-line recruitment channels perform in relation to retention.

Snapshot logo9 May 2017 3pm UK time
Adopting new technology doesn’t need to be hard
Janel Clark, Snapshot

In 2017 it is no longer necessary to commit to one stand-alone system for everything. How can you pick and choose apps to suit your hotel and needs? In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.

23 May 2017 3pm UK timeTrivago Logo
How hotels can compete with the holiday rental market
Aly Thompson, Trivago

Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeals to travellers?  Aly looks at traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.

13 June 2017 3pm UK timeUpskill People Logo
Truly changing behaviour with e-learning
Peter Fullard, Upskill People

Skills development must go beyond ‘ticking the box’ to deliver a real business bottom-line benefit. Peter will focus on showing how hospitality professionals can ensure that e-learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.

11 July 2017 3pm UK timeTrivago Logo
How to drive direct bookings to your hotel
Aly Thompson, Trivago

Driving direct bookings is not all about big marketing budgets. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their research, and hooking them so they book with you directly. Aly looks at the basics of content marketing, website user experience, and search engine optimisation. She will also look at websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.

25 July 2017 3pm UK timeGeorgian House logo
Taking control of your career progression
Adam Rowledge, Georgian House Hotel

Your manager or HR office may not have the necessary time to devote to your development.  Instead, we have to take control of making the right career choices and fulfilling our career potential.

Book your webinars now

Note: If the scheduled time (3pm UK time on Tuesdays) is not convenient, members can still access the webinars at a later date from our website.

 

 

Institute of Hospitality at ScotHot 2017

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The Institute is delighted to be participating in ScotHot on 15 & 16 March at the SECC Glasgow. Come and visit the Institute of Hospitality stand number 4834. Here you will find out about all the activities of our Scotland Branch. We also have some specially-designed membership offers for all ScotHot delegates who are not already members of their industry professional body.

ScotHot is Scotland’s biggest food, drink, hospitality and tourism trade show. Over the two days, key buyers and decision makers from top hospitality and catering establishments networked with a wide variety of suppliers from all areas of the hospitality, tourism and catering industries.
Register now to attend ScotHot2017.

A new feature of ScotHot 2017 is The Buell Business Advice Centre which has been developed to enable owners and operators of hotels who are visiting the show to obtain free advice and guidance on matters that are impacting on their businesses.

It brings together a group of professional and advisory companies from the hotel and leisure sector which will be on hand to advise visitors to the show on a broad range of topics from Strategy to Property, Funding to Financial Management, Operations to Marketing, and Procurement to Revenue Management.  This new drop-in centre will allow owners and operators of hotels to talk to professionals and advisors on an entirely confidential basis and on virtually any subject of interest.

Through The Buell Business Advice Centre, visitors to the show have access to a one-stop-shop which will connect them with leading advisory and service providers who really understand the dynamics of the hospitality sector.

Book a free session with a business advisor at ScotHot

New book launch – Potential: find it, own it, work it by David Guile FIH

Executive Business coach, David Guile FIH, is launching his new book, POTENTIAL on 20th February 2017.potential-3d-transparent-web-res

Available on Amazon, POTENTIAL combines the principles of coaching with David’s business and leadership experience. It will support managers and emerging leaders to fulfil the potential within them and in turn the potential in others.

Specialising in leadership, David has over 25 years’ experience within the hotel sector. In POTENTIAL he draws on this, sharing his personal learning as he steadily worked his way up within the industry from a hotel trainee to CEO and Board member of Macdonald Hotels & Resorts.

In his new book, David says it’s a mistake to focus too much on trying to improve our weaknesses. Instead, fully leveraging our strengths can reap greater rewards.
Read an extract from POTENTIAL here.

“Read this book to embrace your Potential and discover what’s possible.” Alex Gregory MBE, Double Olympic Champion -­‐  coxless fours

“Filled with key leadership messages that will support, challenge and inspire you.” Robin Sheppard FIH MI. Chairman Bespoke Hotels

“This book is like having a very practical business coach with you at all times, helping you question what you’re doing and supporting you to achieve your best. David Guile draws on recognised coaching and business practices, packaging it all up into a book that is easy to read and easy to put into practice.” Anne Scoular, Co-­‐founder and faulty member of Meyler Campbell, author of The Financial Times Guide to Business Coaching.

POTENTIAL is published by Rethink Press and is available to order on Amazon here.

About the author

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As CEO for Macdonald Hotels & Resorts, the largest privately owned hotel group in the UK, from 2007 to 2014, David was responsible for over 5,000 employees and a senior executive team of twelve. Under his leadership, the company achieved successive EBITDA growth, despite the challenging economy, and was awarded the prestigious accolade of AA Hotel Group of the Year in both 2008 and 2014 in recognition of exceptional quality and customer service.

Having started as a trainee and worked his way up through all hotel departments, David rose through managerial roles before becoming CEO and Board member. In addition he has experience in both large PLCs (Forte Hotels Group, Granada and Compass) and privately owned businesses (Macdonald Hotels & Resorts). He has an exceptional range of commercial and people experience that supports the leadership development he can offer as an Executive Coach.

David completed an MBA in 2001 at Oxford Brookes University, specialising in hospitality and people management, and is a graduate of The Meyler Campbell Business School of Coaching, the leading Executive Coach training programme in the UK and credited by the Worldwide Association of Business Coaches.

As well as holding Non-­‐Executive roles, David is also a trustee of the hospitality-­‐based charity Room to Reward, recognising hidden heroes within the charity sector by rewarding them with hotel breaks.     He has also been involved with the charity Daisy’s Dream, supporting bereaved children and their  families, for over twenty   years.

More information : www.davidguile.com.
Contact: david@davidguile.com