University of Greenwich becomes the latest learning provider to join the Institute of Hospitality

Greenwich

Hospitality, Leisure and Tourism students at the University of Greenwich now qualify for free student membership of the Institute of Hospitality. Thanks to the University’s recent decision to join the Institute’s Education Membership Scheme, their students will benefit from the resources and career benefits offered by the industry’s professional body.

Maria Gebbels, Ph.D. MSc MIH, Lecturer in Hospitality Management says:

“The University of Greenwich is proud to have joined the Institute of Hospitality’s Education Membership Scheme (EMS). This free for students membership will give them access to valuable industry resources and contribute toward their academic and professional journey. At Greenwich, we are devoted to helping students move into high-quality, graduate-level jobs, which will be further enhanced through the EMS by bringing students into contact with hospitality industry professionals through the mentoring scheme and networking events.”

The scheme has been operating for many years and is an excellent example of how the Institute is supporting entrants to the industry. There are over 70 academic institutions taking part in the scheme both in the UK and worldwide. Full details and a list of EMS participants can be found at www.instituteofhospitality.org/ems

Learning providers who wish to discuss options to join the scheme and establish free membership for their students should contact Rosalyn Berry on +44 (0)20 8661 4927 or email ems@instituteofhospitality.org

The University of Greenwich is a British university with campuses in south-east London and north Kent. These include the Greenwich Campus, located in the grounds of the Old Royal Naval College (see photo) in the Royal Borough of Greenwich, London. It is the largest university in London by student numbers and the greenest in the UK as assessed by the People & Planet Green League Table.

 

Institute partners with Umbrella Training

The Institute of Hospitality has formed an exciting new partnership with Umbrella Training to deliver successful and high-quality apprenticeship programmes. Through this relationship, Umbrella Training will become one of the Institute’s accredited centres, delivering a suite of management qualifications to those seeking a leadership career in hospitality.

In addition, the Institute of Hospitality will become an end-point assessment organisation for apprentices who are on supervisory or management-related qualifications delivered by Umbrella Training.

Having the Institute end-assess apprentices not only offers a credible and professional sign-off, but also ensures Umbrella’s apprentices are acknowledged as ready to play their role in the future of hospitality by the industry’s professional body.

Through this partnership, apprentice students will become members of the Institute and gain access to its e-library and resources. A student chapter will also be developed, giving apprentices a voice and opportunity to shape the Institute’s agenda, and attend networking events and CPD events held throughout the year.

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Sam Coulstock FIH (centre) with Umbrella Training colleagues. Coulstock is taking a degree apprenticeship in leadership and management

Sam Coulstock FIH, business relations director at Umbrella Training, says: “By working with industry experts, like the Institute of Hospitality, we’re able to give apprentices a far wider view of the sector and encourage more students that a hospitality apprenticeship is a viable route to a leadership career.”

Coulstock, who became a Fellow of the Institute this year, has enrolled on a fully-funded degree-level leadership and management apprenticeship.

Email Sam Coulstock FIH at: sam@umbrellatraining.co.uk
For further information go to: www.umbrellatraining.co.uk

Umbrella Training Elite Hospitality Apprenticeships logo

Institute of Hospitality new webinar season spring-summer 2017

webinar logo

The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business. Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home or office, and from any mobile device.

Our webinars include Q&A sessions and you can recieve follow-up materials. Last year we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.

Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).

Book your places now for our new season of webinars and get yourself and your business ahead in 2017.

New Webinar Programme

4 April 2017 3pm UK timeNEW HA LOGO
Quality assessments vs online reviews
Trisha Bennett FIH director, Hospitality Assured

In this digital age, are business quality assessments still an important customer service benchmarking tool, when more and more customer are  trusting online reviews?

Hospitality Cruise Logo25 April 2017 3pm UK time
Recruitment and retention: first impressions matter
Neil Shorthouse, Hospitality Cruise International

With much of the recruitment process now taking place online, it is important to ensure that you make the right impression and leave applicants with a positive image of your organisation. The webinar will look at how to get the basics right (respond promptly to enquiries, time-management, treat applicants as individuals) and look at how online and off-line recruitment channels perform in relation to retention.

Snapshot logo9 May 2017 3pm UK time
Adopting new technology doesn’t need to be hard
Janel Clark, Snapshot

In 2017 it is no longer necessary to commit to one stand-alone system for everything. How can you pick and choose apps to suit your hotel and needs? In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.

23 May 2017 3pm UK timeTrivago Logo
How hotels can compete with the holiday rental market
Aly Thompson, Trivago

Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeals to travellers?  Aly looks at traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.

13 June 2017 3pm UK timeUpskill People Logo
Truly changing behaviour with e-learning
Peter Fullard, Upskill People

Skills development must go beyond ‘ticking the box’ to deliver a real business bottom-line benefit. Peter will focus on showing how hospitality professionals can ensure that e-learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.

11 July 2017 3pm UK timeTrivago Logo
How to drive direct bookings to your hotel
Aly Thompson, Trivago

Driving direct bookings is not all about big marketing budgets. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their research, and hooking them so they book with you directly. Aly looks at the basics of content marketing, website user experience, and search engine optimisation. She will also look at websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.

25 July 2017 3pm UK timeGeorgian House logo
Taking control of your career progression
Adam Rowledge, Georgian House Hotel

Your manager or HR office may not have the necessary time to devote to your development.  Instead, we have to take control of making the right career choices and fulfilling our career potential.

Book your webinars now

Note: If the scheduled time (3pm UK time on Tuesdays) is not convenient, members can still access the webinars at a later date from our website.

 

 

Institute of Hospitality at ScotHot 2017

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The Institute is delighted to be participating in ScotHot on 15 & 16 March at the SECC Glasgow. Come and visit the Institute of Hospitality stand number 4834. Here you will find out about all the activities of our Scotland Branch. We also have some specially-designed membership offers for all ScotHot delegates who are not already members of their industry professional body.

ScotHot is Scotland’s biggest food, drink, hospitality and tourism trade show. Over the two days, key buyers and decision makers from top hospitality and catering establishments networked with a wide variety of suppliers from all areas of the hospitality, tourism and catering industries.
Register now to attend ScotHot2017.

A new feature of ScotHot 2017 is The Buell Business Advice Centre which has been developed to enable owners and operators of hotels who are visiting the show to obtain free advice and guidance on matters that are impacting on their businesses.

It brings together a group of professional and advisory companies from the hotel and leisure sector which will be on hand to advise visitors to the show on a broad range of topics from Strategy to Property, Funding to Financial Management, Operations to Marketing, and Procurement to Revenue Management.  This new drop-in centre will allow owners and operators of hotels to talk to professionals and advisors on an entirely confidential basis and on virtually any subject of interest.

Through The Buell Business Advice Centre, visitors to the show have access to a one-stop-shop which will connect them with leading advisory and service providers who really understand the dynamics of the hospitality sector.

Book a free session with a business advisor at ScotHot

New book launch – Potential: find it, own it, work it by David Guile FIH

Executive Business coach, David Guile FIH, is launching his new book, POTENTIAL on 20th February 2017.potential-3d-transparent-web-res

Available on Amazon, POTENTIAL combines the principles of coaching with David’s business and leadership experience. It will support managers and emerging leaders to fulfil the potential within them and in turn the potential in others.

Specialising in leadership, David has over 25 years’ experience within the hotel sector. In POTENTIAL he draws on this, sharing his personal learning as he steadily worked his way up within the industry from a hotel trainee to CEO and Board member of Macdonald Hotels & Resorts.

In his new book, David says it’s a mistake to focus too much on trying to improve our weaknesses. Instead, fully leveraging our strengths can reap greater rewards.
Read an extract from POTENTIAL here.

“Read this book to embrace your Potential and discover what’s possible.” Alex Gregory MBE, Double Olympic Champion -­‐  coxless fours

“Filled with key leadership messages that will support, challenge and inspire you.” Robin Sheppard FIH MI. Chairman Bespoke Hotels

“This book is like having a very practical business coach with you at all times, helping you question what you’re doing and supporting you to achieve your best. David Guile draws on recognised coaching and business practices, packaging it all up into a book that is easy to read and easy to put into practice.” Anne Scoular, Co-­‐founder and faulty member of Meyler Campbell, author of The Financial Times Guide to Business Coaching.

POTENTIAL is published by Rethink Press and is available to order on Amazon here.

About the author

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As CEO for Macdonald Hotels & Resorts, the largest privately owned hotel group in the UK, from 2007 to 2014, David was responsible for over 5,000 employees and a senior executive team of twelve. Under his leadership, the company achieved successive EBITDA growth, despite the challenging economy, and was awarded the prestigious accolade of AA Hotel Group of the Year in both 2008 and 2014 in recognition of exceptional quality and customer service.

Having started as a trainee and worked his way up through all hotel departments, David rose through managerial roles before becoming CEO and Board member. In addition he has experience in both large PLCs (Forte Hotels Group, Granada and Compass) and privately owned businesses (Macdonald Hotels & Resorts). He has an exceptional range of commercial and people experience that supports the leadership development he can offer as an Executive Coach.

David completed an MBA in 2001 at Oxford Brookes University, specialising in hospitality and people management, and is a graduate of The Meyler Campbell Business School of Coaching, the leading Executive Coach training programme in the UK and credited by the Worldwide Association of Business Coaches.

As well as holding Non-­‐Executive roles, David is also a trustee of the hospitality-­‐based charity Room to Reward, recognising hidden heroes within the charity sector by rewarding them with hotel breaks.     He has also been involved with the charity Daisy’s Dream, supporting bereaved children and their  families, for over twenty   years.

More information : www.davidguile.com.
Contact: david@davidguile.com

 

New research into wine ordering

eurochrie-research-winnerThe winners of the Institute of Hospitality Education Research Award 2016 at last year’s EuroCHRIE conference in Budapest were Henri Kuokkanen MIH  (pictured right) and Carlos da Silva MIH for their research into the future of wine ordering in restaurants

Wine can be a source of great pleasure. Yet consumers may perceive selecting wine a risk, and particularly in restaurants the choice can create stress. The solid reputation of a restaurant eases such concerns when patrons can seek advice from expert staff. When combined perfectly with food, wine elevates a meal experience to a new level. Thus wine selection is an essential component of customer experience, and the assistance a restaurant offers is critical.

A wine steward, or sommelier, acts as a facilitator in wine purchases by providing sensory descriptions of wines. While a sommelier directly boosts wine sales, he or she also indirectly augments wine revenue through better staff training. Customers generally perceive extended interaction with staff positively, generating further benefits from hiring a sommelier.

Employing trained sommeliers inevitably increases costs. In an attempt to enhance customer experience without this cost, some restaurants have replaced traditional paper wine lists with electronic tablets.

Tablets as food menus show promise in enhancing the service experience of a customer by providing extended information, but the potential of combining food and wine orders on tablets has yet to be tested. Tablets are beneficial when customers perceive value in them, and wine suggestions may be included in these tools. Restaurant revenue management may also benefit from the use of technology. However, the special role of wine in creating a dining experience calls for extra attention to how wine itself is presented; it should not merely be treated as a sub-component of the food menu.

To read more (the article The Wine Tablet Experience in the current issue of HQ Magazine, the Institute of Hospitality official publication), click here
For the full research paper, please contact Henri Kuokkanen MIH, research and education, Switzerland, email: henri.kuokkanen@gmail.com

Institute of Hospitality Level 4 Diploma now part of Higher Apprenticeship Framework

business people group
Build your talent pipeline with the Institute’s Level 4 Diploma, now part of funded Higher Apprenticeships

The Institute of Hospitality’s Level 4 Diploma in Advanced Hospitality and Tourism Management can now be a fully-funded component of Level Four Apprenticeships in Hospitality Management.

Employers can select the Institute’s qualification as part of a Level 4 Higher Apprenticeship in Hospitality Management, thus ensuring that their apprentices’ practical training is underpinned by a robust and sector-specific qualification developed by hospitality professionals for hospitality professionals.

“Enrolling your leading team members on a level four apprenticeship in hospitality is a great way  to  prepare your staff for their progression into management and support your business expansion. The inclusion of the Institute of Hospitality qualification means your staff will be the best-informed in the business,” says Anne Harper, head of professional development, Institute of Hospitality.

“The new funding regime that is coming with the Apprenticeship Levy means that SMEs in particular can gain significant government funding for their future managers across all departments – from chefs to housekeepers.”

“By asking for the Institute’s Level 4 Diploma, hospitality employers can now ensure that their apprentices’ practical learning is backed up by a rigorous and industry-specific qualification created for the industry by the industry.”

The Institute’s qualifications are regulated by Ofqual and offered by a network of colleges and training providers across the UK.

If you need help in finding a centre or would like more information or guidance please contact Gordon Wiseman on 020 8661 4931
email:
awardingbody@instituteofhospitality.org