Mariya Kovacheva AIH, who graduates from the Edge Hotel School this year, said: “People from HR wanted to interact with us, see what attracted us to hospitality and ask about our future goals. They are going to offer us positions. It was very good and very useful.”
Paul McDonald, human resources business partner at Shangri-La Hotels and Resorts, said: “What an uplifting day meeting new and exciting talent through the Institute of Hospitality. Thank you to all of those new connections whom expressed an interest in Shangri-La Hotel, At the Shard.”
Graham Copeland FIH MI, group hotel director at the Zetter Group, said: “I am delighted that we could showcase The Zetter Group’s amazing career opportunities to the talented students of the universities, colleges and hotel schools attending the Institute of Hospitality Careers Fair.”
Joanne Meredith, head of human resources at The Ritz London, said: “We have met many great students today.”
The event was organised by Michael Voigt FIH, general manager of L’Oscar and Institute of Hospitality London Branch education officer. Ben Singer FIH, chair for the London Branch, Paul Evans FIH deputy dean of BPP University and student member Eleni Michael from the University of Surrey worked closely with Michael to put the event on.
The event took place at the Institute of Directors on Pall Mall. Lunch and refreshments were generously sponsored by BaxterStorey. Planday, a provider of employee scheduling software, also sponsored the event.
The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business. Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home or office, and from any mobile device.
Our webinars include Q&A sessions and you can recieve follow-up materials. Last year we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.
Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).
Book your places now for our new season of webinars and get yourself and your business ahead in 2017. New Webinar Programme
4 April 2017 3pm UK time
Quality assessments vs online reviews Trisha Bennett FIH director, Hospitality Assured
In this digital age, are business quality assessments still an important customer service benchmarking tool, when more and more customer are trusting online reviews?
With much of the recruitment process now taking place online, it is important to ensure that you make the right impression and leave applicants with a positive image of your organisation. The webinar will look at how to get the basics right (respond promptly to enquiries, time-management, treat applicants as individuals) and look at how online and off-line recruitment channels perform in relation to retention.
9 May 2017 3pm UK time Adopting new technology doesn’t need to be hard Janel Clark, Snapshot
In 2017 it is no longer necessary to commit to one stand-alone system for everything. How can you pick and choose apps to suit your hotel and needs? In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.
23 May 2017 3pm UK time How hotels can compete with the holiday rental market Aly Thompson, Trivago
Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeals to travellers? Aly looks at traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.
13 June 2017 3pm UK time Truly changing behaviour with e-learning Peter Fullard, Upskill People
Skills development must go beyond ‘ticking the box’ to deliver a real business bottom-line benefit. Peter will focus on showing how hospitality professionals can ensure that e-learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.
11 July 2017 3pm UK time How to drive direct bookings to your hotel Aly Thompson, Trivago
Driving direct bookings is not all about big marketing budgets. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their research, and hooking them so they book with you directly. Aly looks at the basics of content marketing, website user experience, and search engine optimisation. She will also look at websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.
25 July 2017 3pm UK time Taking control of your career progression Adam Rowledge, Georgian House Hotel
Your manager or HR office may not have the necessary time to devote to your development. Instead, we have to take control of making the right career choices and fulfilling our career potential.
Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.
The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.
The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.
The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.
Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”
Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures. It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”
An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.
The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey. Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.
The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.
In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”
The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.
A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by: Liz Hartsone FIH, Liz Hartstone Executive Search Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels Antony Woodcock, Gig Adam Rowledge FIH, Georgian House Sophie Murray, National Association of Care Catering Juliet Price, Hotel Booking Agency Association Matthew White FIH, The University Caterers Organisation Paul Hurren FIH, Association of Catering Excellence
The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.
Our congratulations go to David Nuttall FIH who has been reappointed to the Government’s Advisory Committee on the Microbiological Safety of Food (ACMSF).
With more than 30 years in the catering industry, Nuttall has a wealth of experience in the application of food safety, and has previously lectured students on food safety. He holds masters degrees in food safety and business administration, and spent time as an executive head chef at Bradford University before joining the Harper Adams University in 2005.
Nuttall, whose initial appointment was in 2010, will now be part of the ACMSF until March 2020. He said: “It is a great honour to be a member of the ACMSF. I’m very pleased to offer my experience to the application of the microbiological safety of food in the UK.”
Nuttall has made valuable contributions to reports on the microbiological risk from shell eggs and their products, and is currently on the ad hoc group on campylobacter.
David is a non-executive director of The University Caterers Organisation (TUCO) and has been a Fellow of the Institute of Hospitality since 2012.
Harper Adams University achieved Hospitality Assured status in 2012 and was a winner at the Hospitality Assured Awards in 2015.
New Fellows of the Institute of Hospitality celebrated during a glittering black-tie evening of fine food, wine and quality networking at the Landmark London Hotel in glamorous Marylebone. The Institute of Hospitality Fellows’ Dinner took place last night (6 February).
Congratulations go to Daniel Healey FIH, Neil Shorthouse FIH, Martyn Westcott-Wreford FIH and Matthew White FIH as we warmly welcome them into Fellowship.
Pictured left to right are:
Alastair Storey FIH, President
Stephen Kyjak-Lane FIH, Chairman
Daniel Healey FIH, The Bloomsbury, Deputy General Manager
Neil Shorthouse FIH, Hospitality Cruise International, Managing Director
Martyn Westcott-Wreford FIH, Institution of Engineering & Technology, Operations Manager
Matthew White FIH, TUCO, Chairman
Peter Ducker FIH, Chief Executive
Former Managing Director of Belmond Le Manoir aux Quat’Saisons Philip Newman-Hall FIH MI along with Stuart Bowery FIH MI General Manager of Grosvenor House, A JW Marriott Hotel, Danny Pecorelli FIH MI, Managing Director of Exclusive Hotels & Venues and Jonathan Raggett FIH MI, Managing Director of Red Carnation Hotels, are working together to host the long-awaited ‘Back to the Floor 3’ gala dinner on Friday 7th April. Taking place at the iconic Grosvenor House, A JW Marriott Hotel on London’s Park Lane the evening will see key figures in the hospitality industry wait on 500 guests.
Over 60 industry stars have agreed to take part and will serve a three course meal alongside wines kindly supported by Hatch Mansfield and Champagne kindly donated by Lanson. The ‘waiters’ for the evening will include: Zoe Jenkins of Coworth Park, Sue Williams FIH of Whatley Manor, Harry Murray MBE FIH of Lucknam Park, Julia Sibley FIH of Savoy Educational Trust and Kate Levin FIH of The Capital Hotel. ‘Sommeliers’ will include ’Hotelier of the Year’ Craig Bancroft of Northcote Leisure Group and Giovanna Grossi of AA Hotel Services. Peter Hancock FIH of Pride of Britain Hotels will act as compere for the evening.
Attendees will also have the chance to network with a whole host of recognisable industry faces and to bid on some very exclusive prizes in the charity auction including:
A two night weekend stay in a Deluxe King room for two guests including full English breakfast at The Dorchester and a three course dinner in The Grill inclusive of Sommelier’s choice of wine pairings, kindly donated by The Dorchester.
A four course lunch with matching wines for four people at The Vineyard and a private cellar tour with The Vineyard sommelier, kindly donated by The Vineyard.
A day at Great Fosters for six including coffee on arrival, a ‘meet the bees’ experience with the Great Fosters Beekeeper followed by lunch in The Tudor Room with accompanying wines, kindly donated by Great Fosters.
Hospitality Action is the trade charity for the hospitality industry
Further HA Diary Dates
Thursday 20th April, A day at Highclere Castle and The Vineyard: Enjoy a stunning three course lunch at the Vineyard with a tour of Highclere Castle, the real ‘Downton Abbey’ Thursday 11th May, Northern Golf Day: A wonderful day of golf, networking and fundraising at the Marriot Worsley Park, a championship course Wednesday 24th May, The Big Fat Birthday Quiz: Put your general knowledge to the test and this special birthday bonanza quiz!
How Hospitality Action helps £100 will buy basic clothing and waterproof shoes for someone in need. £250 will buy baby items for a new mum with no one else to turn to. £1,000 will help towards the cost of an unexpected funeral.
Christoph Hoffmann FIH reports on how students at Doncaster College are getting valuable insights into the wider hospitality supply chain
“The key to a great relationship with your textile rental provider is communication and trust.”
This was the main message delivered to hospitality students from Doncaster College when they visited linen provider, Imperial Laundry in January. Based in Nottingham, Imperial Laundry celebrated their 100th birthday last year and currently have fourth and fifth generations of the founding family working for the company.
Students of Doncaster College’s BTEC Level 3 Extended Diploma in Hospitality and NVQ Level 3 Hospitality Supervision courses attended the site visit as part of a scheme set up with The Omni Group and Holiday Inn Express Doncaster. With the help of the Textile Services Association, the students visited Imperial Laundry to understand the wider hospitality supply chain.
In 2015 The Omni Group – Omni Facilities Management, Holiday Inn Express Doncaster and Doncaster College started a partnership enabling BTEC Hospitality students to gain work experience in a fully commercial hotel as part of their studies. With this initiative now in its second year, we were looking at adding additional value to the student learning experience and to cover additional aspects of the industry; hence we organised this visit to Imperial Laundry to enable the students to see and understand the housekeeping supply chain better.
As future team members, supervisors or managers in the hospitality industry, it is important that the students gain a good understanding of the industry as a whole; considering that the success of the housekeeping operation in a hotel is closely linked to the outsourced laundry operation, we believe that showcasing a laundry operation as part of this work experience initiative broadens the student’s horizons and might make them aware of career opportunities in this part of the hospitality industry.
At Doncaster College, students are studying in preparation to either move onto a degree in hotel management or to head straight into the hospitality world of work. Working in the college’s award-winning College AA Rosette training restaurant, The Waterfront Restaurant, and undertaking the work experience at the Holiday Inn Express, students encounter linen every day.
By visiting a laundry before embarking on their careers, the next generation of managers will develop a deeper understanding and appreciation of the customer/supplier relationship as well as where the linen comes from and the effects of linen abuse on the product and the supplier.
The main message that was put across to students by Imperial Laundry’s leadership team and the Textile Services Association (TSA), the trade association for laundry and dry cleaning companies, was that communication is vital to achieve optimum levels of service. But, additional to communication was the principle of “trust”. The laundry industry delivers linen to thousands of sites across the country with numerous disaster recovery plans in place for instances that may affect delivery. The textile rental providers deserve trust. It’s this trust that the provider will deliver that helps the flow of linen.
Trusting a provider reduces stock hoarding and stock hoarding provides a smoother production process in the laundry and better quality stock for the hotel. The Doncaster College students really locked onto this principle and it is hoped this will filter across into their daily treatment of their linen providers in the future.
Gillian Farrar, head of membership and communications at the TSA, gave a brief overview of the wider industry to the students and told us that there are hopes to coordinate a broader relationship with hospitality educators to roll out more site visits and develop stronger bonds across the hospitality supply chain from the educators upwards.
The trip was a success and the students walked away inspired with different career options in mind and a new-found appreciation for the table cloths set on their training restaurants’ tables.