Institute of Hospitality acquires Academy of Food & Wine Service and Hospitality & Leisure Manpower

The Institute of Hospitality has made two important acquisitions: The Academy of Food & Wine Service and Hospitality & Leisure Manpower.

 The Institute’s chief executive Peter Ducker FIH explains how these businesses will fit into the Institute’s strategic plans regarding customer service and productivity.

“For 30 years the Academy of Food & Wine Service has provided training programmes, offering a pathway to management for those working in front-of-house service. It has run some important industry competitions and provided support to its members as the professional body for front-of-house food & beverage service.”

“Given our increased focus on training and the development of our own online training using the Upskill People platform, this acquisition gives us a tremendous wealth of training material which will be of tremendous value to the industry, both in the UK and overseas.”

Hospitality and Leisure Manpower (HALM) is a national training, research and consulting group, founded and managed by David Battersby OBE FIH, a former president of the Institute of Hospitality and co-founder of the Gold Service Scholarship. HALM has developed algorithms to benchmark productivity in hospitality.

In 2001, with the British Hospitality Association, Battersby launched the ‘Profit Through Productivity’ programme with backing from the Government and key trade associations. ‘Profit Through Productivity’ provided regional workshops across the UK to help businesses increase their profits and efficiency.

Ducker adds: “Given the pressures of wage inflation and the concerns associated with recruiting and retaining talent, this acquisition will enable us to help members identify opportunities within their businesses, and will also give us a service of value to the industry at large, worldwide.”

Institute chairman Stephen Kyjak-Lane FIH MI comments:

“In 2018 the Institute celebrates its 80th anniversary. These strategic acquisitions, combined with advances the Institute is making on a number of fronts demonstrate clearly that we are as important and relevant to the industry today as ever. Over the coming months you will see these two organisations re-emerge, delivering valuable support to our great industry.”

 The two organisations were previously owned by the British Institute of Innkeeping.

Summer edition of HQ Magazine

web resThe summer issue of HQ Magazine will be arriving in the post shortly.  Our main cover story takes a spin around the globe in a celebration of our international community of members.

From the mountains of Iraq to the beaches of Bangladesh, from the bright lights of Vegas to the dark waters of the North Sea, the Institute of Hospitality has passionate and dynamic members working in every imaginable location across the world.

In other features, participants in our recent roundtable discussion on Brexit and recruitment found creative ways to combat the reduction in available EU workers. Read the article here.

We also have informative and practical articles about raising money via crowdfunding platforms and how to employ home-based workers. Who knew that more than half of travel agents in the US work from home?

HQ Magazine comes out four times a year and is posted to members of the Institute of Hospitality and also available to read online. To receive your magazine become a member of the Institute of Hospitality or subscribe by emailing: subscriptions@instituteofhospitality.org

Here is a summary of this issue’s contents. A big thank you to all of our contributors.

  • Stewart McKenzie FIH on the real satisfactions to be found in a healthcare catering career
  • Adam Rowledge FIH SJS says more collaboration between industry, students and educators will benefit our industry at large
  • Alexander Wilson MIH reflects on the long-lasting benefits of mentoring relationships
  • Institute of Hospitality Awards 2017. Four Seasons Hotel London at Park Lane won Talent Development Team of the Year. Meet all our winners
  • Hospitality Assured Awards 2017. Best UK newcomer is EMCOR UK on Three. Find out who else won these prestigious awards
  • Brexit and recruitment. Our roundtable participants find creative ways to combat the reduction in available EU workers
  • All four corners of the globe. Meet some of the Institute’s passionate and dynamic members who work in almost every imaginable location across the world
  • Money in the crowd. Crowdfunding is not only an increasingly common way of raising finance; it’s one of the best ways to build brand loyalty
  • Class of 2017 competition winners. Meet our three winning graduates who joined the Institute this year through our Class of 2017 scheme
  • Get ready for new data protection law. Although it comes into law in the UK on 25 May 2018, businesses need to get GDPR ready now
  • How to employ home-based staff. Yukari Iguchi FIH offers guidance on this potential solution to the skills shortage
  • Memory Lane. John Wileman FIH looks back at some choice moments from a lifetime spent in hotel management
  • Ovens, combis and microwaves. A round-up of the latest trends in oven design and technology and what’s on the market
  • Data integration and revenue management. Pooling all of your data is essential to effective revenue management
  • A postcard from Saudi Arabia. Hospitality and tourism are central to Saudi Arabia’s ambitions

Institute of Hospitality welcomes payment specialist Lolly

PrintThe Institute of Hospitality announces a new business partnership with Lolly, a Point of Sale (PoS) and payments specialist serving small hospitality businesses across the UK: from coffee shops, pubs and night clubs, to mobile catering, pop ups and corporate caterers.

Peter Ducker FIH, chief executive, Institute of Hospitality, says: “Efficient payment systems mean a faster service, with more customers served in less time. The Institute of Hospitality prides itself on offering great partnership deals to our community of members and we are delighted to welcome Lolly, a hospitality-specific company that provides essential support to our diverse, dynamic and entrepreneurial industry.”

Peter Moore, CEO of Lolly, comments: “Through our membership of the Institute of Hospitality, we hope to align ourselves with industry colleagues, and to benefit from the knowledge-sharing and best practice, which – in turn – we will pass on to our own clients. Best practice is vital to the success and growth of the sector.”

The company offers a complete point of sale package where customers can use its EPoS software on tills and PoS tablets. Lolly then networks these to card payment machines, to speed up service and provides a cloud-based back office, supplying real-time business analytics.

Lolly provides enterprise level EPoS at an affordable price. Today, it is the only UK business of its kind that can truly scale from a downloadable product to a fully connected real-time network of tills, powered by an enterprise-level inventory reporting management system.

For more information visit the Lolly website: https://www.itslolly.com/

Combustible Cladding – Advice from Pitmans Law

Grenfell_Tower_fire_morningIn the wake of the Grenfell Tower tragedy it is not just the landlords of high rise council tower blocks and those in the public sector who should be concerned about the presence of combustible cladding in their buildings, writes Alan Davies, partner, Pitmans Law

Landlords of hotels and indeed of all premises in the hospitality and leisure industry have a duty to ensure that their premises are safe for all persons who use them and should be proactive in the ongoing compliance with their obligations. They should check the fire safety accreditation and building regulation compliance of any panelling used in their buildings and contact their surveyors or architects for advice.

If their premises contain cladding panels which are found to contain Aluminium Composite Material (ACM) or similar materials, they may not be compliant with the requirements of current Building Regulations guidance. Samples of any such materials can be provided for verification to independent testing facilities such as The Building Research Establishment (BRE).

If the materials are non-compliant, measures would include informing the local fire and rescue service requesting they carry out an urgent inspection and checking of the most recent fire risk assessment for the buildings concerned and considering action to have the panels removed.

In addition, as a matter of good practice, full fire safety checks should be implemented including ensuring that all entrance doors, and doors that open onto escape corridors and stairways, are fire resisting and effective in self-closing. Also check all walls, plant and store rooms to ensure there are no obvious routes for fire or smoke to spread such as holes where pipes and cables pass through walls.

Smoke control systems, including associated fire detection and suppression systems (including sufficient and appropriate fire extinguishers) should be tested to make sure they are operating correctly and if there is no sprinkler system, landlords are recommended to take advice on installation.

Contact:
Alan Davis

Partner, for and on behalf of Pitmans LLP
D +44 (0)118 957 0300
M +44 (0)788 182 5803
Email: alandavies@pitmans.com
www.pitmans.com

Pitmans Law is a Businesss Partner of the Institute of Hospitality

Grenfell Tower Charity Event

Novotel London West is the venue for Passion4Hospitality 2017

West London hoteliers and businesses are appealing to the industry to raise money during a charity dinner on 18 July at Novotel London West for those affected by the Grenfell Tower tragedy.

The cost will be £100 per person or £1,000 per table.
This will include a 3 course meal with lots of entertainment.
An Auction and a Silent Auction

Organiser Edward Bracken, General Manager, Crowne Plaza London Kensington, writes:

“All funds raised will be donated to those displaced. We have been liaising with the independent Charity of the Kensington and Chelsea foundation. The Charity has given assurance the money raised will go directly to those affected.”

“Michael Sloan FIH at the Novotel London West has donated the Champagne Suite for the event. We can accommodate 1,000 people! We will be looking for auction prizes. Equally if you have a supplier that will help in anyway please let us know. Matthew Clark Wines are donating 156 bottles of red and white wines.”

“This is a real opportunity to change the lives of our neighbours. Please donate  generously. Should you have any questions or queries please feel free to contact me directly.”

Bookings are now being taken here

The event is sponsored by WLHMA, FR Events, Novotel Hotel West, Kensington & Chelsea Chamber of Commerce, W1 Hotels Association & BITA.

If you would like to help or you are in need of any information, please call Edward Bracken, General Manager, Crowne Plaza London Kensington on
Tel: 07736 746 080
Email: edward.bracken@ihg.com

Combustible cladding – advice from Pitmans Law

Institute of Hospitality London Careers Fair matches New Talent with Top Employers

Organisers Eleni Michael and Michael Voigt with Daniele Quattromini (centre) get in the frame courtesy of Firmdale Hotels
Organisers Eleni Michael and Michael Voigt with Daniele Quattromini of Cliveden (centre) at the London Careers Fair. Photo opp courtesy of Firmdale Hotels!

Over 250 job-seeking students and hospitality professionals made direct contact with more than 30 top-quality employers at the Institute of Hospitality London Careers Fair last week (Friday 19 May).

With student members at 34 UK colleges and universities, including Glion, University of Surrey, Westminster Kingsway College and University of Brighton, the Institute of Hospitality facilitated the match-making.

Mariya Kovacheva AIH, who graduates from the Edge Hotel School this year, said: “People from HR wanted to interact with us, see what attracted us to hospitality and ask about our future goals. They are going to offer us positions. It was very good and very useful.”

Paul McDonald, human resources business partner at Shangri-La Hotels and Resorts, said: “What an uplifting day meeting new and exciting talent through the Institute of Hospitality. Thank you to all of those new connections whom expressed an interest in Shangri-La Hotel, At the Shard.”

Graham Copeland FIH MI, group hotel director at the Zetter Group, said: “I am delighted that we could showcase The Zetter Group’s amazing career opportunities to the talented students of the universities, colleges and hotel schools attending the Institute of Hospitality Careers Fair.”

Joanne Meredith, head of human resources at The Ritz London, said: “We have met many great students today.”

The event was organised by Michael Voigt FIH, general manager of L’Oscar and Institute of Hospitality London Branch education officer. Ben Singer FIH, chair for the London Branch, Paul Evans FIH deputy dean of BPP University and student member Eleni Michael from the University of Surrey worked closely with Michael to put the event on.

Those in attendance heard expert careers advice from guest speakers Robert Nadler of Nadler Hotels, Michael Gray FIH MI, former GM of the Hyatt Regency, Jurgen Ammerstofer from The Edition London and Rak Kalidas of Levy Restaurants.

The event took place at the Institute of Directors on Pall Mall. Lunch and refreshments were generously sponsored by BaxterStorey. Planday, a provider of employee scheduling software, also sponsored the event.

 

New Apprenticeships and People 1st Consultation

001_HQ_SPRING_2017_4 web res
The Institute of Hospitality recently held a roundtable discussion on the new generation of apprenticeships. The debate covered the background to recent reforms, the participation of employers in the hospitality sector, and reaction to the apprenticeship levy.  We are grateful for the expert input of our debate participants:
Peter Ducker FIH, chief executive, Institute of Hospitality
Simon Tarr, chief executive, People 1st
Helen Anzani MIH, head of catering services, University of South Wales
Martin Knight, sales director, HIT Training
Tony Clodd FIH, deputy head, University of Derby
Sally Beck FIH, general manager, Royal Lancaster
David Foskett MBE FIH
Julie Barker FIH, director of accommodation & hospitality, University of Brighton and former chair of TUCO
Tony Mullen, Apex Hotels HR manager for London
Graham Eveleigh, head of skills development, WSH Limited
Jonathan Gray, partner, Pitmans Law

To gain an understanding of the recent reforms to the UK apprenticeship system, read the article here taken from the current issue of HQ Magazine .

People 1st Consultation

The Education and Skills Funding Agency (ESFA) recently consulted on the withdrawal of apprenticeship frameworks in April 2018. People 1st responded to their consultation and suggested that, where a framework is subject to review and there is a new and approved apprenticeship standard in place, that certain pathways should actually be withdrawn earlier.

People 1st is now running a consultation on this topic. The final decision on withdrawal dates will reflect the outcome of the consultation, so People 1st wants to ensure that employers have had their say. Employers are invited to take part in the short survey by 8 June.