Do you suspect a business of dishonesty involving food, drink or animal feed? The NEW Food Crime Confidential is a reporting facility where anyone with suspicions about food crime can report them safely and in confidence, over the phone or through email.
Food Crime Confidential is overseen by the Food Standards Agency’s National Food Crime Unit (NFCU), which works with partners to protect consumers from serious criminal activity that impacts on the safety or authenticity of the food and drink they consume.
The facility is particularly targeted at those working in or around the UK food industry. Employees of the hospitality industry are well-placed to provide information which could help the NFCU identify and pursue offenders.
The National Food Crime Unit would like to hear from anyone who has suspicions:
that food or drink contains things which it shouldn’t
that methods used in your workplace for producing, processing, storing, labelling or transporting food do not seem quite right
that an item of food or drink says it is of a certain quality or from a specific place or region, but it doesn’t appear to be.
Terrorist attacks on ‘soft targets’ such as restaurants, hotels and resorts in Paris, Mali and the Côte d’Ivoire are a stark reminder to the hospitality industry about the need for a regularly reviewed security policy, a business continuity plan and for well-trained staff.
In a recent Institute of Hospitality Insight article, academic and risk expert Alexandros Paraskevas highlighted four key areas in which hospitality organisations and their staff can build their baseline security and anti-terrorism measures.
The key points are:
Active shooter and hostage situation survival
Radicalisation (awareness of)
Members of the Institute can access the full article in the February 2016 Insight e-Newsletter in our Publications section of the website.
In the meantime, managers can refer to helpful free resources like NaCTSO’s Stay Safe firearms and weapons attack training materials, which can help managers, staff and the public in learning how to survive a weapons attack. The materials describe what to do during an event to ensure the safety of oneself and others, how and when to alert authorities and how to get to safety.
Attacks on soft targets, like hotels, resorts and concert halls, show that managers in hospitality should continue their good practice when it comes to security but they should also revise their security to mitigate an attack with counter-surveillance and measures aimed at dealing with specific patterns of assault that include active shooters and hostage situations.
Alexandros Paraskevas is professor of strategic risk management and chair in hospitality management at the University of West London
I’ll admit it…I do base my dining decisions on a restaurant’s food hygiene rating in its window. My behaviour as a consumer means the Food Hygiene Rating Scheme (FHRS) in England, Wales and Northern Ireland is an increasingly important consumer tool – perhaps more than restaurateurs realise. The scheme helps consumers choose where to eat out or shop for food by giving them information about the hygiene standards in restaurants, takeaways and food shops. In Scotland, a similar programme is run by Food Standards Scotland where the hygiene scheme is called the Food Hygiene Information Scheme (FHIS).
In partnership with local authorities, the Food Service Authority operates the FHRS in England, Wales and Northern Ireland, and the FHIS in Scotland. The schemes encourage businesses to improve hygiene standards because up to a third of the population could contract food poisoning from campylobacter, the most common cause of food poisoning. In addition, foodborne illnesses such as E. coli can be fatal. Who wants to risk their own health or that of their family or friends for a takeaway from a business that isn’t compliant with hygiene regulations?
The FHRS is now running in all areas of Wales and Northern Ireland and in 99% of England meaning more restaurants and foodservice businesses will be in the hygiene spotlight for their winning ratings or substandard hygiene. To ensure your business is one of the winners, find out more about the FHRS and the FHIS at: Food Hygiene Ratings.
You’ll often hear about our industry’s focus on customer service, but hospitality managers know that a business can’t function without happy, healthy staff. To help managers address one of the primary health complaints that can affect our industry, the Health and Safety Executive (HSE) has just released a new guide on Preventing contact dermatitis and urticaria at work. These conditions are as unpleasant as they sound and can make affected individuals’ lives a misery from the conditions’ resulting irritation, pain and inflammation. Often hands are affected and the appearance of dermatitis can make sufferers very self-conscious so there can be mental as well a physical side effects.
According to the HSE, dermatitis and urticaria are “defined as inflammation of the skin resulting from exposure to detergents, toiletries, chemicals and even natural products, for example, foods. Prolonged or frequent contact with water (often termed wet work) can also cause it.”
Hospitality managers who employ kitchen, cleaning or housekeeping staff, should be aware that these employees may be more susceptible to the conditions, however, the new HSE guide can help managers reduce – and even remove – the causes of dermatitis.
Download and read the guide to find out:
the signs and symptoms of dermatitis and urticaria
what the law requires from employers
how to conduct a straightforward risk assessment
how to prevent urticaria and dermatitis from developing using the ‘APC approach’; and
where to find further information and support
The HSE provides extensive resources and templates to support all industries in meeting their obligations to keep employees and the public safe. For further information on information specific to the catering and hospitality industry, see HSE.
The holiday season is supposed to be about goodwill, however, what begins as a fun evening can turn ugly when alcohol is involved. According to the UK’s Alcohol Concern “alcohol misuse costs England around £21bn per year in healthcare, crime and lost productivity costs“. The costs can be significantly higher when taking into account the damage to a business’s reputation, insurance and refurbishment costs.
To assist managers, the Health & Safety Executive (HSE) and local authorities have developed an easy-to-use toolkit to help reduce the risk of work-related violence in a licensed or retail premises.
The toolkit provides practical advice and can help managers and owners prevent or control violence by:
Tackling work-related violence towards employees;
Reducing the risk of violence to customers and members of the public on the premises; and
Reducing the risk of crime against a business.
The toolkit contains information on a wide range of possible control measures and examples of good practice that other businesses have found effective.
Extreme weather, flooding and even man-made flooding (e.g. burst pipes) are becoming an all-too-common occurrence in locations around the globe. No matter what the cause, these emergencies can wreak havoc on hospitality businesses and, for the unprepared, result in the business’s short-term or even permanent closure.
To help hospitality managers quickly and efficiently become flood resilient, the Institute of Hospitality offers members a free Flood Checklist document containing:
a quick 6 point overview of the flood resilience process;
a comprehensive list of emergency and flood resource contacts – from how to report stranded animals to locating charities that can assist with financial support;
a flood checklist; and
a customisable document for owners’ and operators’ use in case of a flood emergency.
As a part of business continuity planning, all businesses should be prepared for flooding. Obtain your free Institute of Hospitality Flood Checklist by logging in as a member and going to ‘Management Guides‘ to download the pdf document or email firstname.lastname@example.org with your membership number and contact details.
The hospitality industry can be particularly susceptible to outbreaks of the deadly pneumonia, Legionnaires’, and this year has been no exception.
A recent outbreak in New York (source: USA Today) has resulted in at least 8 fatalties and more than 91 hospitalisations. Testing has confirmed that the locations where exposure took place include a hospital, a shopping plaza and a hotel.
Water cooling towers appear to be harboring the legionella bacteria in the New York cases, but air conditioning, spas and showers are all common sites as well. More importantly, outbreaks can occur in any climate, including in the UK.
To make certain your hospitality business is providing a healthy and legally-compliant workplace, read the Institute’s Management Guide, Managing Legionnaires’ Disease, for hospitality-specific guidance. The guide can help you ensure your business, staff and guests are safe from this invisible and potentially deadly threat.