The Institute of Hospitality has formed an exciting new partnership with Umbrella Training to deliver successful and high-quality apprenticeship programmes. Through this relationship, Umbrella Training will become one of the Institute’s accredited centres, delivering a suite of management qualifications to those seeking a leadership career in hospitality.
In addition, the Institute of Hospitality will become an end-point assessment organisation for apprentices who are on supervisory or management-related qualifications delivered by Umbrella Training.
Having the Institute end-assess apprentices not only offers a credible and professional sign-off, but also ensures Umbrella’s apprentices are acknowledged as ready to play their role in the future of hospitality by the industry’s professional body.
Through this partnership, apprentice students will become members of the Institute and gain access to its e-library and resources. A student chapter will also be developed, giving apprentices a voice and opportunity to shape the Institute’s agenda, and attend networking events and CPD events held throughout the year.
Sam Coulstock FIH, business relations director at Umbrella Training, says: “By working with industry experts, like the Institute of Hospitality, we’re able to give apprentices a far wider view of the sector and encourage more students that a hospitality apprenticeship is a viable route to a leadership career.”
Coulstock, who became a Fellow of the Institute this year, has enrolled on a fully-funded degree-level leadership and management apprenticeship.
The Institute of Hospitality webinars are a series of informative and educational online presentations, available to members and non-members, and designed to help you advance in your professional career and business. Industry professionals and business experts share their knowledge and know-how during live online sessions, that you can access from the comfort of your home or office, and from any mobile device.
Our webinars include Q&A sessions and you can recieve follow-up materials. Last year we delivered over 50 webinars, helping hundreds of individuals improve their personal and professional skills, as well as their business knowledge.
Webinars are complimentary for members of the Institute of Hospitality. Non-members can access our live sessions for £10 (incl. VAT).
Book your places now for our new season of webinars and get yourself and your business ahead in 2017. New Webinar Programme
4 April 2017 3pm UK time
Quality assessments vs online reviews Trisha Bennett FIH director, Hospitality Assured
In this digital age, are business quality assessments still an important customer service benchmarking tool, when more and more customer are trusting online reviews?
With much of the recruitment process now taking place online, it is important to ensure that you make the right impression and leave applicants with a positive image of your organisation. The webinar will look at how to get the basics right (respond promptly to enquiries, time-management, treat applicants as individuals) and look at how online and off-line recruitment channels perform in relation to retention.
9 May 2017 3pm UK time Adopting new technology doesn’t need to be hard Janel Clark, Snapshot
In 2017 it is no longer necessary to commit to one stand-alone system for everything. How can you pick and choose apps to suit your hotel and needs? In this webinar learn how using smaller software can reduce risk, give flexibility and improve productivity and cost efficiency for your hotel.
23 May 2017 3pm UK time How hotels can compete with the holiday rental market Aly Thompson, Trivago
Holiday rental websites are growing in number and increasing in popularity. In particular the sharing economy has gained a lot of attention in recent years, but what is it about these sites that really appeals to travellers? Aly looks at traveller behaviour and the positioning of such websites to find out, and identify some actions hoteliers can take to market themselves competitively to the same traveller group. We’ll also look at the numbers and give an up-to-date assessment of the growth, and therefore opportunity, of the holiday rental market.
13 June 2017 3pm UK time Truly changing behaviour with e-learning Peter Fullard, Upskill People
Skills development must go beyond ‘ticking the box’ to deliver a real business bottom-line benefit. Peter will focus on showing how hospitality professionals can ensure that e-learning supports a change in team behaviour that lasts. It will cover how to successfully develop, deploy and measure online training.
11 July 2017 3pm UK time How to drive direct bookings to your hotel Aly Thompson, Trivago
Driving direct bookings is not all about big marketing budgets. It’s about taking control of the tools at your disposal to enable the traveller to find your hotel in the early stages of their research, and hooking them so they book with you directly. Aly looks at the basics of content marketing, website user experience, and search engine optimisation. She will also look at websites travellers commonly visit in the inspiration phase of their travel research, to identify partnership opportunities beyond distribution channels.
25 July 2017 3pm UK time Taking control of your career progression Adam Rowledge, Georgian House Hotel
Your manager or HR office may not have the necessary time to devote to your development. Instead, we have to take control of making the right career choices and fulfilling our career potential.
National Waiters’ Day will take place this 16 May 2017, as the campaign, led by The Springboard Charity and Fred Sirieix, celebrates its 5th anniversary.
Waiters and front of house professionals will again be racing through London’s Hyde Park and other locations across the UK, as part of a celebration and promotion of front of house roles. The day aims to showcase the dedication, skills and hard work of front of house staff, as well as the great potential for rewarding careers in the hospitality industry, which employs 2.9 million people in the UK.
Alongside the waiters’ race, London’s Hyde Park event will involve activities which showcase hospitality employers and the skills needed for front of house roles. Hospitality businesses are opening their doors with careers talks and taster days, while the @WaitersDay_UK Twitter account will lead the social media campaign with the hashtag #NWD2017. Everyone can use the hashtag ahead of and on the day, whether tweeting a front of house team photo, or a photo from a National Waiters’ Day activity.
Fred Sirieix, General Manager at Galvin at Windows, said: “I’m excited to once again lead the race and celebrations in Hyde Park this 16th May – to be celebrating our fifth year of National Waiters’ Day is a wonderful milestone! It’s essential that we promote the ocean of career opportunities hospitality has to offer, celebrate the hard work of front of house professionals, and encourage more people to begin great careers in hospitality. With all the opportunities available, you can work hard and be rewarded with success – there has never been a more exciting time to join this special industry.”
The aim of National Waiters’ Day is to change perceptions regarding front of house roles and highlight the rewarding career progression routes that hospitality offers. Hospitality, leisure and tourism businesses are invited to offer activities, demonstrations and challenges for prospective employees and students.
Anne Pierce, Springboard’s CEO, said: “National Waiters’ Day was created to increase awareness of the range of roles available in front of house, and at the same time, to celebrate the work of the millions who work in the industry. It’s the ideal opportunity for jobseekers and businesses alike, with activities ranging from skills challenges to talks, and of course the waiters’ race!”
The event is sponsored by Bunzl, Chaud Devant, Continental Chef Supplies and the Wine and Spirit Education Trust.
For more information, to register a National Waiters’ Day event, or to sign up, visit: https://nationalwaitersday.com/
Now in its seventh year, Passion4Hospitality 2017, which took place on Monday 13 March at Novotel London West, provided networking and advice for hospitality management students at the start of their careers.
The all-day programme included inspirational stories from hospitality leaders, speed networking and one-to-one careers advice, the student debating competition and the HOTS Business Game to successfully operate a virtual resort hotel.
The subject of the debate was “Hospitality is about creating experiences, not processes and procedures.” Six universities put forward teams: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.
The finalists from Plymouth University (Lilla Ferencz and James Cusselle pictured) and the University of Derby (Anna Derby, Marulis Elena-Cristiana and Ieuaf Griffiths) went head-to-head in front of the live audience.
Arguing for the motion, the University of Derby team said: “New generations like to spend more of their money on experiences rather than material things. Emotions cannot be standardised. Guests need more than a bed and a shower; they need a friend. Social interaction is important for our health and survival. We have to gain the customer’s trust and respect in order to generate customer value. To make them feel looked after, this cannot be achieved through standards and procedures, which make employers lose sight of the goal of connecting with the guest.”
Arguing against the motion, the Plymouth University team said: “At the core of experience is a procedure. Hospitality is like a play and, without a script, what would happen? If there’s no script, there’s no theatre. Service failure creates bad experiences because the organisation didn’t properly put into action its processes and procedures. It’s up to the customer to create the experience. If there’s no procedure, there’s no service and there’s no hospitality. Airbnb does not provide the experience. As such, they are a good example of why processes and procedures come first.”
An audience vote declared the Plymouth University team winners. Lilla Ferencz and James Cusselle received their trophy from Michael Sloan FIH MI, general manager of the Novotel London West, the venue sponsor, and from Matthew White FIH, chair of the University Caterers Organisation (TUCO) the headline sponsor of Passion4Hospitality 2017.
The HOTS Business Game consisted of a competition to successfully operate a virtual hotel, setting up rate, revenue and marketing strategies for a full year. The finalists were teams from Plymouth University, Manchester Metropolitan University and University of Surrey. Three individuals were awarded special merit for their performances during the day: Joyce Tsang, Rowan Boothroyd and Georgia Armstrong.
The overall winners were Joseph Hoare, Victoria Stewart, Katie Bradshaw and Beth Ineson from Manchester Metropolitan University.
In second place came another team from Manchester Metropolitan University: Alex Wood, Georgia Armstrong, Callum Nicholls and Jordan Scott.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, said “I always come away from Passion4Hospitality inspired and energised. Students attended from across the UK and we even had a group who travelled from Hong Kong. We are delighted to see this event grow and attract more interest each year.”
The Passion4Hospitality 2017 programme featured a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.
A series of panel discussions highlighted the enormous variety of opportunities available in the hospitality industry. Expert advice and comment was delivered by: Liz Hartsone FIH, Liz Hartstone Executive Search Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels Antony Woodcock, Gig Adam Rowledge FIH, Georgian House Sophie Murray, National Association of Care Catering Juliet Price, Hotel Booking Agency Association Matthew White FIH, The University Caterers Organisation Paul Hurren FIH, Association of Catering Excellence
The headline sponsor of Passion4Hospitality 2017 was the University Caterers Organisation (TUCO). The other sponsors were: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.
Now in its seventh year, the Institute of Hospitality’s Passion4Hospitality 2017 all-day event comprises an exciting live student debating competition, a contest to manage a virtual hotel business, speed networking and a careers forum packed with expert advice and information.
Peter Ducker FIH, Chief Executive of the Institute of Hospitality, says: “Passion4Hospitality provides hospitality management students with a unique opportunity to meet employers and help determine their first jobs in industry. With more than 300 students attending next week from the UK and Hong Kong, we are delighted to see this event grow and attract more and more interest each year.”
The Passion4Hospitality 2017 programme features a keynote presentation “Who’s life is it anyway?” by Ben Bengougam FIH, Senior Vice President of HR EMEA, Hilton Worldwide.
A series of panel discussions will highlight the enormous variety of opportunities available in the hospitality industry. Expert advice and comment will be delivered by:
Liz Hartsone FIH, Liz Hartstone Executive Search Vivien Ivanyi MIH, Glion Institute of Higher Education Daniel Healey FIH, The Bloomsbury Hotel, London Jessica Berry, Firmdale Hotels Antony Woodcock, Gig Adam Rowledge FIH, Georgian House Sophie Murray, National Association of Care Catering Juliet Price, Hotel Booking Agency Association Matthew White FIH, The University Caterers Organisation Paul Hurren FIH, Association of Catering Excellence
In brave displays of public speaking skills, quick wit and market research, students participating in the debating competition must argue for and against the following motion: “This house believes hospitality is about creating experiences, not processes and procedures.” Six universities have put forward teams this year: University of Surrey, Plymouth University, Hong Kong Polytechnic University, Glion Institute of Higher Education, University of Derby and University of Brighton.
The two finalists will go head-to-head in front of a live audience and members of the Institute of Hospitality are invited to attend the live debate which starts at 4pm. Previous winners were the University of Derby, University of West London, University of Brighton, HotelSchool The Hague and Bournemouth University. Who will pick up the prestigious trophy in 2017?
The headline sponsor of Passion4Hospitality 2017 is the University Caterers Organisation (TUCO). Our other sponsors are: Glion Institute of Higher Education, Snapshot, Fresh Montgomery, Novotel London West, arena4finance, HOTS, The Savoy Educational Trust, The Council for Hospitality Management Education (CHME) and Waters Productions.
We can prove it! Our unique student networking event (13 March 2017 Novotel London West) can help to boost your career prospects.
Now in its seventh year, Passion4Hospitality provides an action-packed day of career-focused activities and networking to get hospitality students off to a flying start in industry.
One of the key activities on the day is the debating competition, which sees the two finalist teams go head-to-head in a live battle of wits, public speaking and persuasive skills.
Participating in Passion4Hospitality can often be the start of exciting developments.
For Simrian Kur, it led to a direct contact with a BaxterStorey manager (Thomas Kilroy MIH), a company she was very interested in working for.
“A website can only tell you so much, but a person who works for the company can tell you much more about what it’s really like day-to-day,” she said.
After meeting at P4H Simrian and Thomas soon became work colleagues. In fact Simrian has worked for BaxterStorey ever since taking part in the P4H 2012 student debate. Today she is the BaxterStorey restaurant manager at City law firm Herbert Smith Freehill.
For Elsje Hugo (pictured near left), who won the debate in 2015 with her University of Derby colleagues, the experience led to lasting friendship.
She said: “We’re still very much in contact even though we are all so far from each other. The wonders of the competition built a stronger bond and friendship than we could ever have imagined.”
Today, Elsje is working as a cellar door manager at the De Grendel Wine Estate in Capetown, South Africa.
On the Bournemouth University winning team last year, Laura Ricciotti (pictured second from left) is now working in the kitchen of the Michelin-starred Berlin restaurant Nobelhardt & Schmutzig. Rachael Stevens (pictured holding trophy) is now a management trainee with Elite Hotels and she is returning to P4H this year as a judge of the debating competition.
Passion4Hospitality 2017 is headline-sponsored by the University Caterers Organisation (TUCO) and takes place on Monday 13 March at Novotel London West, Hammersmith.
P4H 2017 is FREE to attend. For further details click here
The Institute is delighted to be participating in ScotHot on 15 & 16 March at the SECC Glasgow. Come and visit the Institute of Hospitality stand number 4834. Here you will find out about all the activities of our Scotland Branch. We also have some specially-designed membership offers for all ScotHot delegates who are not already members of their industry professional body.
ScotHot is Scotland’s biggest food, drink, hospitality and tourism trade show. Over the two days, key buyers and decision makers from top hospitality and catering establishments networked with a wide variety of suppliers from all areas of the hospitality, tourism and catering industries. Register now to attend ScotHot2017.
A new feature of ScotHot 2017 is The Buell Business Advice Centre which has been developed to enable owners and operators of hotels who are visiting the show to obtain free advice and guidance on matters that are impacting on their businesses.
It brings together a group of professional and advisory companies from the hotel and leisure sector which will be on hand to advise visitors to the show on a broad range of topics from Strategy to Property, Funding to Financial Management, Operations to Marketing, and Procurement to Revenue Management. This new drop-in centre will allow owners and operators of hotels to talk to professionals and advisors on an entirely confidential basis and on virtually any subject of interest.
Through The Buell Business Advice Centre, visitors to the show have access to a one-stop-shop which will connect them with leading advisory and service providers who really understand the dynamics of the hospitality sector.