Scotland Branch Awards Graduate Katarina Seboova

Michael Herriott FIH, secretary of the Institute of Hospitality Scotland Branch, congratulates Katarina Seboova after she was presented with a quaich, book token and one year’s membership of the Institute by Her Royal Highness The Princess Royal, and Chancellor of The University of the Highlands and Islands.

The photo was taken at Perth College’s Graduation Ceremony on 6 October 2016. Herriott says: “For many years, The Institute’s Scotland Branch has sponsored this annual award across the majority of universities and colleges offering courses in hospitality management in Scotland and are very pleased to continue to do so.”


Institute of Hospitality Level 4 Diploma now part of Higher Apprenticeship Framework

business people group
Build your talent pipeline with the Institute’s Level 4 Diploma, now part of funded Higher Apprenticeships

The Institute of Hospitality’s Level 4 Diploma in Advanced Hospitality and Tourism Management can now be a fully-funded component of Level Four Apprenticeships in Hospitality Management.

Employers can select the Institute’s qualification as part of a Level 4 Higher Apprenticeship in Hospitality Management, thus ensuring that their apprentices’ practical training is underpinned by a robust and sector-specific qualification developed by hospitality professionals for hospitality professionals.

“Enrolling your leading team members on a level four apprenticeship in hospitality is a great way  to  prepare your staff for their progression into management and support your business expansion. The inclusion of the Institute of Hospitality qualification means your staff will be the best-informed in the business,” says Anne Harper, head of professional development, Institute of Hospitality.

“The new funding regime that is coming with the Apprenticeship Levy means that SMEs in particular can gain significant government funding for their future managers across all departments – from chefs to housekeepers.”

“By asking for the Institute’s Level 4 Diploma, hospitality employers can now ensure that their apprentices’ practical learning is backed up by a rigorous and industry-specific qualification created for the industry by the industry.”

The Institute’s qualifications are regulated by Ofqual and offered by a network of colleges and training providers across the UK.

If you need help in finding a centre or would like more information or guidance please contact Gordon Wiseman on 020 8661 4931


“A word about social media”

In an extract from her new book Star Quality Experience The Hotelier’s Guide to Creating Memorable Guest Journeys, Monica Or FIH provides concise, easy-to-follow advice on social media

sqe-book-cover-3d-web-res“Whether or not you use social media should be a business choice rather than a personal choice. The main reason for social media is to grow an online community that you can engage with. It can be time consuming, so unless you are willing to post regularly and update your community on what you are doing, then it may be best to stay clear. It also depends on your customer base. If they are avid users of social media then you should have a presence. When used correctly, social media can be a great way to gain referrals through word of mouth and to spread your message far and wide.

According to a survey conducted by Visit Britain (2015)
Facebook was the main go-to source for respondents in all stages of the holiday making process, especially those who visited Britain
Twitter was most used for seeking suggestions and advice
Instagram was used by people who wanted to plan their trip or share experiences.

So let’s look at how to utilise these popular platforms…..”
Click here to read on…

Hotel ICON general manager Richard Hatter FIH re-activates the Institute’s Hong Kong Branch


This September Hotel ICON welcomed the active members of the Institute of Hospitality Hong Kong Branch for lively interaction and to discuss future steps on re-launching the branch.

Attendees included Andrew Jones FIH, Chairman of the Pacific Asia Travel Association’s Executive Board, Duncan Palmer FIH, Managing Director of the soon-to-open Marco Polo Hotels flagship property in Hong Kong, and Kaye Chon FIH, Dean of School of Hotel & Tourism Management, The Hong Kong Polytechnic University.

Members and representatives of the Institute of Hospitality Hong Kong Student Chapter brought forward many constructive ideas on how to promote the chapter’s role in the metropolis by conducting a wide range of leadership and education-based events.

Richard Hatter, Chairman of the Hong Kong Branch, is positive about the future of the Hong Kong branch: “In conjunction with the planned activities we will not only re-engage current members of the Institute of Hospitality, but will also attract other industry professionals in the city to join the institution and to unite professionals, promote excellence &, facilitate learning.”

Read more information about the Institute of Hospitality Hong Kong Branch

In separate news, read about Hotel ICON’s pioneering use of electric and eco-friendly vehicles

The Institute helps shape ‘The Future of Hospitality’

The Institute was delighted to contribute to a major news supplement ‘The Future of Hospitality’ distributed with The Times on 22 September.

The supplement includes extensive quotes from our chief executive Peter Ducker FIH and exclusive data and research from our publication Spotlight on Hospitality 2016.

Among a series of thought-provoking articles on modern dining trends, Brexit, Airbnb, data analysis, technology and corporate hospitality, Ducker highlights how hospitality is deeply woven into the very fabric of our society and how organisational culture and better work/life balance can increase staff retention.

The supplement quotes our Spotlight on Hospitality 2016 report which says that while about 30% of hospitality employers have policies in place to support work/life balance, the increase in staff retention form these companies is about 80% higher than those who do not.

In an article on Brexit, Ducker puts the current situation in context and suggests that with the right long-term approach, the downsides of Brexit may be avoided altogether

“We know about our staff shortages and hear from friends and relatives that the thought of a graduate debt of £40,000 is putting some young people off taking the university route. We also know that the impending Apprentice Levy is exercising the thoughts and training strategies of many businesses, and the rationale behind apprentice programmes is now more compelling.”

Download a PDF of ‘The Future of Hospitality’

English Lakes Future Leaders take Institute’s Level 4 Diploma at Kendal College


English Lakes Hotels Resorts & Venues has joined forces with Kendal College to deliver the Institute’s Level 4 Advanced Diploma in Hospitality Management, our modular qualification which we have tailored specifically for the group.

Candidates selected from across the group’s hotel venues in Cumbria and Lancashire are undertaking the qualification, which allows them to study various modules.

These range from venue and destination promotion, multi-site hotel management, and purchasing trends, through to recruitment and retention of staff, conflict resolution, and legal and financial issues within the industry.

English Lakes Hotels Resorts & Venues managing director Simon Berry says: “The hospitality management training programme is another mechanism for us to help our staff go that extra mile for both our guests and each other.  We are always seeking to make additional service improvements and this leadership programme is an important investment in helping our staff grow into future management roles.”

With a combination of dedicated training and on the job learning, coaching, and self-managed study, English Lakes Hotels Resorts & Venues is supporting each participant with a company mentor, whilst Kendal College provides a staff member to regularly visit each student in the workplace.

Suzanne Horner from Kendal College says: “What makes this programme unique is the opportunity for the students to tap into the experience and knowledge from the senior management team, and be exposed to leading professionals within the business

“They benefit from gaining a wider understanding of the attributes required to be a hospitality leader, as well as the key aspects of the business.  When they graduate in the autumn of 2017, the course will have boosted their skills, knowledge, experience, confidence and ultimately their future ability to play a leadership role in the hospitality industry.”

The Institute of Hospitality and Kendal College have been working together for more than 25 years, training our next generations of hospitality managers across a range of sectors.

Click here for more information on Institute of Hospitality Diplomas


Institute Announces New Webinar Season

The Institute of Hospitality launches its new season of webinars with an American perspective on ‘Brexit’s silver lining’. 

For American visitors to the UK, prices are now 30% lower than two years ago thanks to the sharp drop in sterling triggered by the EU referendum result.  In the coming months, there are strong signs that the UK is set to enjoy record-beating levels of inbound tourism. How can operators capitalise on this boom?

Peter Ducker, chief executive, Institute of Hospitality, says: “American tourists have always been our biggest spenders. Now that they will be arriving in greater numbers, there is no better time to fine-tune our customer service skills in order to wow guests and keep them coming back.  We are delighted to kick-start our webinar season with Simon Hudson, a distinguished hospitality expert from the University of South Carolina, who will deliver his unique insights into what American tourists are looking for.”

Institute of Hospitality webinars give busy hospitality professionals a full briefing on a current operational topic in 30-40 minutes. You can also ask questions and receive follow-up materials. Full programme below.

Institute of Hospitality Webinars Autumn 2016

6 September
Capitalising on Brexit’s Silver Lining
The whys and hows of training employees to wow American tourists in order to secure long-term lucrative loyalty
Dr Simon Hudson, College of Hospitality, Retail and Sport Management, University of South Carolina

20 September
We have data but how can we use it?
On average a hotel receives data from more than 12 systems everyday. Get some great tips on how to use this data while still remaining a hotelier and focusing on taking care of guests
Janel Clark, head of consultancy and education, Snapshot

4 October
Make the OTAs work for you
Learn how to embrace the role of OTAS, reduce the commission you pay, adopt an OTA strategy where you are in control and invest wisely in your hotel website
Andrew Plant, digital marketing manager, Journey

18 October
Food Allergens and Customer Excellence
The Food Allergen HACCP and due diligence framework not only helps protect your business but also appeals to a critically wary customer base, who above all want transparency and deserve service excellence like any other customer.
Julian Edwards MIH, director, Allergen Accreditation

1 November
Addressing the risk of human trafficking
The nature and necessities of human trafficking place hotel businesses in a high level of exposure. Identify the vulnerabilities in your business and discover what you can do to prevent, mitigate or eliminate the risk of human trafficking in your business.
Professor Angela Roper FIH, University of West London, and Dr Maureen Brookes, Oxford Brookes University

15 November
The effect of Brexit on employment and immigration rights
What’s the position now and what might change? What are the lessons from the Byron Hamburgers furore this summer? Find out how businesses can get ahead of potential changes.
Jonathan Gray, hospitality, tourism and leisure partner, Pitmans LLP